All posts tagged "call centres"
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Featured
End of on-premise: Call centre trends for 2018
7 March 2018JED HEWSON, co-founder and joint CEO of 1Stream, explores the major contact centre technology trends that...
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News
Digital lives still need human touch
31 October 2016Despite the rise in digital customer service channels and options, 79% of consumers prefer the human...
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Featured
Educators must get tech-savvy to talk to students
31 October 2016Amidst the widespread disruption of tertiary education institutions across the country, contact centres in this sector...
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Featured
Call centres must go digital
9 December 2015Customer experience is the last source of sustainable differentiation for the digital consumer, and the only...