All posts tagged "BPO"
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Artificial Intelligence
AI changed call centres, but not as we expected
4 December 2025AI’s true value lies in solving specific business problems, write CCI Global group CTO MERVYN PRETORIUS...
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GadgetWings
African outsourcing grows as travel rises
21 October 2025Africa-based CCI expands into Europe through its acquisition of AviaContact, adding new travel support operations in...
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Africa News
Impact sourcing: The secret sauce for building communities
29 July 2025Building a pan-African impact sourcing model is breaking down systemic barriers to employment, writes LIZELLE STRYDOM,...
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Software
‘Agentic Age’ transforms customer support
20 January 2025The emergence of AI agents is poised to bring profound changes to the contact centre industry,...
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Africa News
Diversity is Africa’s superpower
18 January 2024The BPO sector gives individuals with varied educational backgrounds an opportunity to enter the workforce. writes...
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People 'n' Issues
CCI changes 200,000 lives in SA
18 September 2023Business Process Outsourcing skills can help combat youth unemployment - and is already having a massive...
