All posts tagged "contact centre"

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Tomorrow’s contact centre ushers in of the bionic agent

KARIN KRUGER, Operations Director at Innovation Group South Africa, discusses why the evolving contact centre agent...

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Meet the blended call centre

The risk of using and outsourced contact centre is having agents idle during periods of low...

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Contact centre reinvented in cloud

The Interactive Intelligence Group has announced its PureCloud Engage customer engagement cloud service which is designed...