All posts tagged "Chatbots"
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Cybersecurity
Cyber criminals target kids
25 January 2024It’s crucial for parents to stay informed about the latest threats to children to better protect...
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Artificial Intelligence
Will AI take your job?
17 August 2023New research reveals the reality behind beliefs about jobs most likely to be replaced by AI,...
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Software
We want chatbots to make us laugh
21 June 2022Oracle's Global Happiness Study finds 68% of consumers prefer engaging with a funny chatbot
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Business Tech
AI customer service is closer than you think
26 May 2021By JAMES BAYHACK, director for Sub-Saharan Africa at CM.com
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Featured
Conversational AI moves into SA call centres
22 July 2020Chatbot technology is helping insurance companies leverage platforms like Facebook Messenger and WhatsApp to engage with...
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Featured
Chatbots change call centres
6 August 2019Telcos are forced to reinvent how their services are delivered and go beyond the traditional approach...
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Featured
End of on-premise: Call centre trends for 2018
7 March 2018JED HEWSON, co-founder and joint CEO of 1Stream, explores the major contact centre technology trends that...
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Featured
The shape of 2018
23 January 2018The next wave of digital technologies like chatbots and augmented reality are on their way and...
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Featured
Machine learning will go big and small in 2017
18 January 2017Machine learning is an emerging trend in South Africa, with demand for data scientists rising and...
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Featured
Insuring the future
9 April 2018Liberty has recently launched a new generation insurance product that uses telematics, chatbots and new technology,...
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Featured
How to ride the next wave of website strategy – Godaddy
17 April 2019By STEFANO MARUZZI, Vice President for EMEA at GoDaddy Since optimising their websites for mobile devices a...