Internet Solutions has recently announced that it has launched its 700th AlwaysOn hotspot in South Africa. Furthermore, the company says that it has put a lot of time and effort in getting its existing and new hotspot installations ready for the World Cup.
‚We have effectively grown our Wi-Fi network by 50 percent year on year for the past two years,‚ says Justin Spratt, General Manager of Wi-Fi and VOIP Mobile at Internet Solutions.
‚At this stage roughly 70% of all hotspot traffic throughout the country resides on the Internet Solutions network.‚
Internet Solutions has set up partnerships with large groups such as ACSA airports, Sun International, City Lodge, Extrabold, Three Cities Hotel Group, Mugg and Bean and the Seattle Coffee Company to name a few. ‚These partnerships have allowed us to expand our hotspot network and ensure we have coverage where our customers need it most,‚ says Spratt.
The 700 AlwaysOn hotspots are made up of key locations through South Africa with a specific focus on the hospitality industry. ‚Our focus is very much around providing a great Internet experience for all the FIFA 2010 Soccer World Cup supporters and the media that are expected to attend this key event later this year,‚ says Spratt. ‚This has been a very important goal for us leading up to June this year,‚ he adds.
End-user and onsite support remains a critical priority for IS, in ensuring that clients have a high-quality experience. ‚We have built a support team with the right skills in place to ensure that we can cope with the potentially large increase in the volume of calls over the next couple of months,‚ says Spratt. ‚We are also catering for multilingual phone support, to ensure that our customers’ guests have a great experience,‚ he adds.
‚To date we have tripled our ADSL capacity at key locations in order to meet the necessary demand that we foresee in a couple of months time,‚ says Spratt. ‚The 13 international roaming agreements we have in place will even further enhance the experience consumers can expect,‚ he concludes.