ALE, operating under the brand Alcatel-Lucent Enterprise, recently introduced a mobile capability to help employees shift between communication devices simply and rapidly in today’s work environment through the OpenTouch Countless Call Shift.
The OpenTouch Contactless Call Shift uses NFC (Near Field Communication) technology to enable employees to seamlessly transfer an active call from one device to another, between a personal mobile, corporate mobile or any company desk phone as the device of choice for business calls.
More than half of open plan workers feel there isn’t enough privacy to concentrate or be productive when using communications tools, reducing job satisfaction and productivity. These new NFC capabilities create a personalised connected experience, enabling employees to re-route communications in a simple process to the most suitable device that meets their work needs. It offers “hot desking” flexibility to an increasingly mobile workforce, which often needs to connect via any desk or work room device for privacy. Employees can simply and instantly tap to transfer private calls to a smartphone, and even tap and register the smartphone to a desk phone and use that as their own.
As a user centric communication tool, the Contactless Call Shift allows the user to determine which device to transfer to and when to make the transfer. The Contactless Call Shift feature works between any Alcatel-Lucent Enterprise deskphone and smartphones running the OpenTouch Conversation Client, available now with the OpenTouch Suite 2.2.
“Mobility and communications are essential needs for any business. This is especially true at the office where employees need to move communications from one device to another when managing confidential conversations or to avoid missed business opportunities due to a noisy environment. The Contactless Call Shift simplifies routing and transfer capabilities from one device to another, making business interactions more fluid and seamless than ever. This added feature to our OpenTouch Conversation unified communications tool is the first of its kind to incorporate NFC technology,” concludes Stan Corporeau, Head of Product Management – Mid & Large Business at ALE International.