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Vodacom to compensate BB users



South Africa’s biggest mobile network operator, Vodacom, which also has the largest BlackBerry client base, is to compensate BlackBerry users for the outage which blocked their Internet service for up to three days.

South Africa’s biggest largest mobile network operator, Vodacom, which also has the largest BlackBerry client base, has announced it will compensate BlackBerry users as a token of goodwill. It joins Cell C and Virgin Mobile, who made similar announcements this week, but both have far smaller Blackberry user bases.

World Wide Worx estimates that there are about 2-million BlackBerry users in South Africa. Vodacom, as the market leader in the corporate sector, has a dominant share of these users, although specific numbers have not been released. This means more than a million users will benefit.

Vodacom is to give all BlackBerry customers affected by this week’s service disruption 20 free Vodacom to Vodacom minutes for use from Monday to Friday next week. In addition to this we will also be giving affected customers 20 free SMSs for the inconvenience of the past few days.

‚RIM’s technical problems were out of our hands. Many BlackBerry users have been denied the service for three successive days, which is unusually long. It is only fitting that we do this as a gesture of appreciation for their patience,‚ said Portia Maurice, Vodacom’s Chief Officer: Corporate Affairs.

‚We will not be able to do this each time a supplier has a problem, but we do believe this is an exception.‚

For any queries on this matter, customers should call 082 111.

Related articles:

Now Cell C will refund BB users

Virgin Mobile Refunds BlackBerry users


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