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Multi-cloud will be the new shape of business

In an automated world, organisations must rethink their cloud strategies, embed security into application development and embrace new work practices to stay relevant, says SIMON MCCULLOUGH, Major Channel Account Manage, F5 Networks.

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Shaping the future

Experts agree that, over the next five years, the multi-cloud world will be the playground for innovation, allowing organisations to launch new services and enhance advanced technologies.

A recent Foresight Factory report entitled, The Future of the Multi-Cloud (FOMC) sponsored by F5, reveals how the pace of digital transformation is already dramatically disrupting existing business models. It also details how organisations are forced to reassess their skills, existing infrastructure, and tools to manage the multi-cloud more effectively. The EMEA-focused study captures insightful commentary from eminent cloud experts on how businesses will need to hasten their multi-cloud readiness in order to meet consumer demand for fast, seamless services.

Over the next five years, experts forecast that EMEA cloud-based business models will require substantial changes, if not a complete re-architecture of strategic procedures, policies, systems, and tools. While moving to the cloud can present some security challenges, it also opens new opportunities to safeguard operations while simultaneously scaling and innovating in real-time.

IT departments are under growing pressure to run a well-established security infrastructure and scale to meet customer demands. Moving apps to public and private cloud environments will enable enterprises to be dynamic with data management while also implementing app-centric services with strong security solutions to mitigate against cybercrime. Yet, achieving a consistent security posture, including user authentication and policy controls, is a complex task when amplified across multi-cloud platforms.

“The multi-cloud ramp up is one of the ultimate wake up calls in internal IT,” says Eric Marks, VP of Cloud Consulting at Cloud Spectator. “I think that one of the biggest transformative changes that it brings to an enterprise is the realisation of what a high performing IT organisation is and compares to what they have. Most of them are finding their IT organisations are sadly underperforming.”

Automation changes the game

The attack surface is broadening all the time. Increasing gateway services and application programming interfaces, as well as developments in fields like the Internet of Things, are shaking the status quo to its core. The threat landscape is more sophisticated than ever due to volumetric attacks, malicious bots, and other tools targeting apps and sensitive data. Many traditional practices are no longer effective because they are too labour intensive and time inefficient to protect what really matters. This is where automation comes in to streamline and standardise IT processes, as well as remove human error. It also helps IT staff focus on other priorities, such as analytics and problem solving.

Against this backdrop, experts recognise that is not enough to just move applications to the cloud. It is imperative to address the business objectives in line with market needs and apply integrated tools sets that provide automated workflows, greater visibility, and analytical capabilities. It is also critical to establish new working methodologies for better collaboration and efficiency.

Cloud skills of the future will also look different to those of today. To stay relevant, NetOps teams must embrace automation capabilities to reduce slow, manual traditional processes, whereas DevOps teams must embed security disciplines into the production phase. Siloed working is a thing of the past. Together, the path of optimisation and orchestration will lead to a more prosperous outcome and ensure customer-centricity and data compliance.

“Automation is key, governance is key, third party security systems and identity access management are key. This is going to drive a lot of spending over the next five years,” predicts David Linthicum, Chief Cloud Strategy Officer at Deloitte Consulting, and other prominent FOMC contributors.

In fact, adopting a multi-cloud route does not have to mean compromising security. With advanced security solutions, businesses can safely move their applications to any cloud model that works best for their strategy without geographic or infrastructural constraints. Consumer demands and industry competitiveness continue to make the cloud an essential option. The right deployment strategy makes it a viable and safe one.

Clearly, skills need to swiftly evolve. Cloud architects must be empowered with comprehensive solutions to deliver panoramic visibility and analytics, highly intelligent and contextual awareness, and sophisticated policy controls.

Deal with disruption

With the future in mind, expect the unexpected. New serverless architecture will enable enterprises to cut time-to-market and enable simplification of processes. Intelligent automation and machine learning are already easing the path towards optimal multi-cloud deployments.

EMEA organisations need to be prepared to undergo significant change and boldly face disruption head on. If you are not turning to the multi-cloud for flexibility, innovation, and being data compliant, then your customers will quickly shape your future by turning to some else they can trust.

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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