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Disruption driving innovation – or causing chaos?

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Disruptive technologies are changing lives and transforming markets and according to GYS KAPPERS, CEO of Wyzetalk, this brings two elements to the fore – that a company is not being made obsolete and that rather than seeing chaos, businesses see the opportunity.

The only constant is change and today this has never rung truer. We are in an age of change where disruptive technologies are not only changing lives, but transforming markets. Accordingly to Wyzetalk, two critical elements become important – that your company is not being made obsolete and that rather than seeing chaos, businesses see the opportunity.

“We are in an era of engagement and those technologies that enable collaboration, communication and connection also provide a platform that allows businesses to create,” says Gys Kappers, CEO of Wyzetalk. “However many businesses are still beholden to traditional models driven by silos and hierarchies and as a result, are finding it difficult to truly capitalise on disruptive technology and the potential innovation that can be reaped from open collaboration and a culture of engagement.”

However, there are those businesses that have realised the potential of disruptive technology and ‘organised chaos’. In fact, according to Forrester, many organisations are making a fundamental bet on social business and collaboration to drive worker effectiveness (not only knowledge workers) as a competitive differentiator – stating that the next generation of market-leading organisations will digitise their enterprise model with new capabilities enabled by social technologies.

“Business as we know it has changed and continues to change, just more rapidly,” adds Kappers. “While business has always been about providing a service or product that a customer wants – today it’s about enabling them to consume it through their desired platform(s) – anytime, anywhere. In order to make this possible, business needs to truly listen to their customers, their wants and their needs and ultimately create not just a destination, but a portal for engagement with the brand.”

The role of mobile and technology even in Africa cannot be denied as it opens up enormous opportunities not only for increased productivity – but for broader engagement, collaboration and communication across all levels of the business not just externally, but internally as well.

“As businesses open up they need to be focused on not only creating communication channels for customers and external parties, but also internally for their staff,” adds Kappers. “In many respects, social media has created a culture of collaboration. People share information freely which often translates to a similar mindset in the workplace. This means that projects, in theory, should be able to get done faster as more people are working on the problem. Additionally, it helps organisations retain knowledge, drum up corporate spirit, get new employees up to speed, collaborate on business-purpose projects, foster innovation and improve customer service by creating highly engaged communities.”

“Businesses need to adapt. It’s as simple as that. They need to challenge paradigms and test hypothesis – looking to everyday challenges and experience and asking the question – how can this be improved or how can we make it better? Technology has been a catalyst in driving new behaviour and interconnectedness and has led to an awakening that helps us realise change is possible and that we can make it happen. Therefore, instead of viewing social networks and disruptive technology as a bad thing, organisations should harness the spirit of collaboration and ‘out of the box’ thinking and apply it into their own environment to truly reap the benefits,” concludes Kappers.

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Legion gets a pro makeover

Lenovo’s latest Legion gaming laptop, the Y530, pulls out all the stops to deliver a sleek looking computer at a lower price point, writes BRYAN TURNER

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Gaming laptops have become synonymous with thick bodies, loud fans, and rainbow lights. Lenovo’s latest gaming laptop is here to change that.

The unit we reviewed housed an Intel Core i7-8750H, with an Nvidia GeForce GTX 1060 GPU. It featured dual storage, one bay fitted with a Samsung 256GB NVMe SSD and the other with a 1TB HDD.

The latest addition to the Legion lineup has become far more professional-looking, compared to the previous generation Y520. This trend is becoming more prevalent in the gaming laptop market and appeals to those who want to use a single device for work and play. Instead of sporting flashy colours, Lenovo has opted for an all-black computer body and a monochromatic, white light scheme. 

The laptop features an all-metal body with sharp edges and comes in at just under 24mm thick. Lenovo opted to make the Y530’s screen lid a little shorter than the bottom half of the laptop, which allowed for more goodies to be packed in the unit while still keeping it thin. The lid of the laptop features Legion branding that’s subtly engraved in the metal and aligned to the side. It also features a white light in the O of Legion that glows when the computer is in use.

The extra bit of the laptop body facilitates better cooling. Lenovo has upgraded its Legion fan system from the previous generation. For passive cooling, a type of cooling that relies on the body’s build instead of the fans, it handles regular office use without starting up the fans. A gaming laptop with good passive cooling is rare to find and Lenovo has shown that it can be achieved with a good build.

The internal fans start when gaming, as one would expect. They are about as loud as other gaming laptops, but this won’t be a problem for gamers who use headsets.

Click here to read about the screen quality, and how it performs in-game.

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Serious about security? Time to talk ISO 20000

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By EDWARD CARBUTT, executive director at Marval Africa

The looming Protection of Personal Information (PoPI) Act in South Africa and the introduction of the General Data Protection Regulation (GDPR) in the European Union (EU) have brought information security to the fore for many organisations. This in addition to the ISO 27001 standard that needs to be adhered to in order to assist the protection of information has caused organisations to scramble and ensure their information security measures are in line with regulatory requirements.

However, few businesses know or realise that if they are already ISO 20000 certified and follow Information Technology Infrastructure Library’s (ITIL) best practices they are effectively positioning themselves with other regulatory standards such as ISO 27001. In doing so, organisations are able to decrease the effort and time taken to adhere to the policies of this security standard.

ISO 20000, ITSM and ITIL – Where does ISO 27001 fit in?

ISO 20000 is the international standard for IT service management (ITSM) and reflects a business’s ability to adhere to best practice guidelines contained within the ITIL frameworks. 

ISO 20000 is process-based, it tackles many of the same topics as ISO 27001, such as incident management, problem management, change control and risk management. It’s therefore clear that if security forms part of ITSM’s outcomes, it should already be taken care of… So, why aren’t more businesses looking towards ISO 20000 to assist them in becoming ISO 27001 compliant?

The link to information security compliance

Information security management is a process that runs across the ITIL service life cycle interacting with all other processes in the framework. It is one of the key aspects of the ‘warranty of the service’, managed within the Service Level Agreement (SLA). The focus is ensuring that the quality of services produces the desired business value.

So, how are these standards different?

Even though ISO 20000 and ISO 27001 have many similarities and elements in common, there are still many differences. Organisations should take cognisance that ISO 20000 considers risk as one of the building elements of ITSM, but the standard is still service-based. Conversely, ISO 27001 is completely risk management-based and has risk management at its foundation whereas ISO 20000 encompasses much more

Why ISO 20000?

Organisations should ask themselves how they will derive value from ISO 20000. In Short, the ISO 20000 certification gives ITIL ‘teeth’. ITIL is not prescriptive, it is difficult to maintain momentum without adequate governance controls, however – ISO 20000 is.  ITIL does not insist on continual service improvement – ISO 20000 does. In addition, ITIL does not insist on evidence to prove quality and progress – ISO 20000 does.  ITIL is not being demanded by business – governance controls, auditability & agility are. This certification verifies an organisation’s ability to deliver ITSM within ITIL standards.

Ensuring ISO 20000 compliance provides peace of mind and shortens the journey to achieving other certifications, such as ISO 27001 compliance.

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