Hosts around South Africa are offering Airbnb travellers great experiences when traveling around the country. But what makes the perfect Airbnb host? NICOLA D’ELIA, GM for Middle East & Africa (MEA) offers some hosting tips.
Every day, from Amanzimtoti to Zeerust and every destination in between, hosts around South Africa are creating unforgettable experiences for thousands of Airbnb travellers.
Be sure everything in your listing—photos, details, house rules, pricing—accurately reflects what guests will experience. And don’t skimp on photos. Listings with better photos get more bookings. Airbnb actually offers free professional photography, and you can check here to see if your location is covered.
Get to know your guest’s travel plans so you can personalise their experience. Download the Airbnb app to respond to guests from wherever you are in the world. And aim to respond to all enquiries and reservation requests within 24 hours. We have found that hosts who respond in less than 12 hours get twice as many bookings per month.
Manage your calendar meticulously. Find the right match for your space by setting criteria and using Instant Book. Hosts who keep their availability calendars up to date receive five times more bookings than those who don’t.
If you can’t keep a reservation, contact your would-be guest as soon as possible. Apologise profusely and bend over backwards to find back-up accommodations. Don’t forget to officially cancel online, too. Hosts can use Groups to help find another available host.
Clean as if royalty were on their way for a slumber party. The cleaner your space, the more glowing your review. Our research shows that listings with 5-star cleanliness ratings receive 20% more bookings.
Fresh bedding, towels, soap, and toilet paper are a must. Always have them available upon arrival. Plus feel free to add your own little luxuries, too, like maps, local wine, coffee beans, aromatherapy diffusers or even a vase of fresh-cut flowers.
Show world-class hospitality with a prompt check-in time, transportation tips, and a tour of your space. Airbnb guests live for outside-the-box travel activities. Teach them how to eat, dance, and bungee-jump like a local.
Check in on guests, be easily accessible, and go way out of your way to offer alternatives if things don’t go according to plan. Our world isn’t perfect. Pipes burst and ankles twist, but you have the power to help remedy these situations.
Write a review (compliment or constructive feedback) for guests within 14 days of checkout. Approach this as if you were writing a thank-you note or a friendly letter encouraging one how to be a better guest. This will also help encourage your guests to write a review as guests are 70% more likely to review their host after their host reviews them.
From pricing to easing the arrival of a guest, Airbnb offers a range of personalised tools that let you spend more time building lasting connections with guests instead of managing your listings. The newly revamped Host Dashboard on Airbnb is more personalised to your needs.
You can see everything that is important in one view: pending requests, upcoming guests, alerts, and reviews. This makes it easy to you keep track of your reservations and stay on top of your interactions with your guests.
CES: So long, and thanks for all the beer!
Last week, the Las Vegas expo showed off its fun side with state-of-the-art technologies for enjoying beer, writes BRYAN TURNER
From craft beer-making machines to robots that pour beer, CES had more beer than usual in Las Vegas last week. And even free beer if you found the right stand. Stampede’s saloon-style booth offered beer to visitors who tried out its latest drones, virtual reality, and other gaming products. No beer tech, though.
Here are some of the beer technologies that stood out:
LG HomeBrew – Craft beer made at home
LG’s HomeBrew craft beer-making machine, debuted at CES 2019, brings the brewing process home thanks to single-use capsules, a self-cleaning feature, and an algorithm optimised for fermentation.
Like a Nespresso coffee machine, the beer maker uses capsules, which contain malt, yeast, hop oil and flavouring. At the press of a button, LG HomeBrew automates the whole procedure from fermentation and carbonation to ageing. A companion app lets users check HomeBrew’s status at any time during the process, from their handsets.
The beer machine not only offers a simple way to make craft
Designed with discerning beer lovers in mind, HomeBrew allows for in-home production of batches of more than 4 litres of beer in a variety of styles. The following five distinctive, flavoured beers are available now:
- Hoppy American IPA
- Golden American Pale Ale
- Full-bodied English Stout
- Zesty Belgian-style Witbier
- Dry Czech Pilsner
The only catch? It takes about two weeks to make, depending on the beer type.
“LG HomeBrew is the culmination of years of home appliance and water purification technologies that we’ve developed over the decades,” said Dan Song, president of LG Electronics Home Appliance & Air Solutions Company. “Homebrewing has grown at an explosive pace, but there are still many beer lovers who haven’t taken the jump because of the barriers to entry, like complexity, and these are the consumers we think will be attracted to LG HomeBrew.”
Click here to read about the party speaker that holds beer and robots that pour beer.
CES: Alienware gets Legend-ary
At CES in Las Vegas last week, Dell’s Alienware released a family of high-end, thin, light, and affordable machines for both amateur and professional gamers – and a new identity.
Alienware marked CES 2019 as a brand milestone with the debut of a new design identity, Alienware Legend. It aims to set a new bar of excellence for what gamers want most – performance and function. Alienware says it evaluated multiple concepts and chose one that was the biggest and boldest departure from its current look.
Alienware Legend, says the company, stays true to the brand’s core design tenets, taking cues from its deep roots in sci-fi culture and its early industrial designs, to distinguish the brand from the rest of the industry. The new Legend design is optimised with cutting-edge thermal cooling technology to achieve and sustain overclocking power, improved AlienFX lighting, and ultra-thin screen borders. It also unveiled a new “three-knuckle hinge” design that reduces the overall dimension while creating a stronger assembly, all combining to yield a better gaming experience.
“We’re excited to come to this year’s CES with some truly groundbreaking products, next-gen software and strategic partnerships that will bring more people to experience PC gaming and advance the industry,” said Frank Azor, vice president and general manager of Alienware. “The legend design answers the call for more and better from our gaming community, and the new G Series laptops will make PC gaming even more accessible to those looking for high-performance gaming at a cost they can appreciate.”
Click here to read about Alienware Legend in action with the Area-51m and m-series laptops