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5 Ways to beat complexity

According to the 2018 IPSOS research study commissioned by Citrix, currently 51% of South African businesses have moved to the cloud, enabling an environment where employees’ demands of working anytime and from anywhere has become a reality, writes BRENDAN MCARAVEY, Country General Manager, Citrix South Africa.

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That said, organisations must remember that, in order to truly drive innovation and agility, careful orchestration of hybrid and multi-cloud environments is essential. And at the same time, companies also need proper cyber security protocols in place to ensure that cyber-attacks can be avoided. You must protect your apps, content, users, and networks.

These five strategies will help CIOs meet these challenges and simplify infrastructures while providing centralised control.

1.       Focus resources on accelerating business outcomes: If you’re feeling mounting pressure to accelerate business outcomes, you’re not alone. According to a Global Gartner survey of more than 3,000 tech executives from 98 countries, at least 84 percent of top CIOs surveyed have responsibility for areas of the business outside traditional IT. The most common are innovation and transformation. Simplifying an ever-increasing complex IT infrastructure will free up resources and help the IT organisation drive better business outcomes.  Even though you may have extensive investments in legacy infrastructure, that doesn’t mean you can’t also adopt the latest technologies and innovations. With a secure digital workspace, it’s possible to unite the old with the new to create a unique cloud strategy that helps you not only modernise your infrastructure but maximise existing investments.

2.       Enable users to work from anywhere: If there is anything certain about the future, it’s mobility. According to the IPSOS and Citrix study, workspace mobility will increase to 67% in the next five years. This clearly highlights that the need to work anywhere, at any time, on any device, whether it’s personal or company owned, is increasing. Employees expect to have access to whatever device or app they need, whether they’re at the office or on the go. They also expect the same seamless experience, regardless of where they’re working. And it’s no longer enough to just support personal devices; employees are looking for new capabilities, such as machine learning, that will adapt to their patterns and expectations.

3.       Design and deliver a simplified cloud strategy: In the shift to cloud computing, enterprises often end up with a mix of providers and services. In some cases, employees outside the IT department are using their own cloud services, creating a separate shadow IT environment. Naturally, this drives up costs and increases security risks. Your strategy should shift apps and data to the cloud to accelerate innovation and agility, while ensuring flexibility and control.

4.       Get serious about security: The future of security is contextual. When your employees work from anywhere from a multitude of devices, the old ways of securing data with firewalls and perimeters is not enough. Security must be smarter and centre on the user. Access is based on who the users are, where they are, and what devices they are using. To easily manage this smarter type of security, you need new solutions that think about security differently, such as a digital workspace with a secure digital perimeter.

5.       Be global: Year by year, the world becomes a smaller and smaller place to do business. With easy access to IT resources and staff around the globe, companies are tapping into the huge growth potential of emerging markets and the cost efficiencies of outsourcing. Managing a dispersed workforce only adds to IT infrastructure complexity. A single unified platform that centrally manages users, devices, data, workloads, and networks can optimally leverage global resources and comply with data governance restrictions. With cloud data centres available in numerous locations worldwide — 54 regions worldwide in the case of Microsoft Azure, for example — IT can store workloads near the people who use them to minimise WAN latency. This geographic flexibility also allows IT to keep data inside national borders as required, simplifying regulatory compliance.

This unified platform simplifies the IT department’s increasing complexity, giving you the freedom, creativity, and resources to focus on better business outcomes, stronger security, improved employee mobility, and the other critical strategies that will future-proof your IT operation.

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New iPhone pricing for SA

The iStore has announced that the latest iPhones, the Xs and Xs Max, can now be pre-ordered at www.myistore.co.za , and will be available in stores starting 28 September 2018.

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iPhone Xs and iPhone Xs Max feature 5.8-inch and 6.5-inch Super Retina displays that offer remarkable brightness and true blacks while showing 60 percent greater dynamic range in HDR photos. iPhone Xs and iPhone Xs Max have an improved dual camera system that offers breakthrough photo and video features, A12 Bionic chip with next-generation Neural Engine, faster Face ID, wider stereo sound, longer battery life, splash and water resistance,

Pre-orders will be open for cash purchases and on iStore’s revised payment plan in partnership with FNB Credit Card, allowing customers to pay off their iPhone at a reduced interest rate. However, the contract period is 37 months rather than the usual 24 months.
*FNB Credit Card Payment Plan, price per month over 37 months, a 40% trade-in value after 24 months

How to pre-order – Pre-ordering online for either cash or the FNB payment plan gives customers the benefit of reserving their purchase without having to queue and the added convenience of having purchases delivered directly to their door. Pre-orders of iPhone Xs and Xs Max are completed online by visiting www.myistore.co.za.
FREE iCare Plus – Exclusive to iStore, all customers can get its 2-year extended warranty, which includes one Apple Certified screen repair, that normally sells for R1 999, for FREE. To qualify, customers should secure a voucher online now at www.myistore.co.za , and subsequently redeem it when they upgrade their contract or purchase any new iPhone at iStore (iPhone 8 and newer) between now and 31 December 2018. Offer is limited, secure your voucher now.

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Accenture opens Fjord design centre in Johannesburg

Accenture has launched its first design and innovation studio on African soil, Fjord Johannesburg.

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The company says the move significantly expands its design capabilities and demonstrates its commitment to unlocking Africa’s innovation potential through the creation of experiences that redefine industries in our constantly evolving digital era.

The new studio, opening in November, will be located at Accenture’s new 3875m² offices in Waterfall. It will be led by Marcel Rossouw, design director and studio lead for Fjord Johannesburg.

Said Rossouw, “Brands are constantly asking, ’how does one take a business need or problem, build that out into a definition of a service experience, and then bring it to market?’ It’s about re-engineering existing service experiences, identifying customer needs, prototyping rapidly, iterating often and proving or disproving assumptions. But it’s also about getting feedback from customers. The combination of these factors helps companies advance towards the ultimate service experience.”

Fjord is the design and innovation consultancy of Accenture Interactive. The Johannesburg location marks its 28th design studio globally, solidifying its position as the world’s leading design powerhouse.

Working in the same location as Accenture Interactive will allow Fjord to fuse its core design strategy DNA with the digital agency’s expertise in marketing, content and commerce to create and deliver the best customer experiences for the world’s leading brands. Accenture Interactive Africa‘s blend of intelligent design and creative use of technology has already been used by some of South Africa’s largest and most prominent brands, including Alexander Forbes, Discovery, MultiChoice and Nedbank. The digital agency has also earned industry accolades for its innovative and compelling business results, most notably two gold awards in the Service Design category at the 2017 and 2018 Loeries awards.

“Great design tells great stories,” says Wayne Hull, managing director of Accenture Digital and Accenture Interactive lead in Africa. “It unifies a brand, drives innovation and makes the brand or service distinctive and hyper-relevant in both the digital and physical worlds. This is critical to achieving results. Having Fjord Johannesburg as part of Accenture Interactive, and collaborating with all of Accenture Africa, will provide unique experiences and forward-thinking capabilities for our clients.”

“Businesses in South Africa are becoming more design-aware and are looking to take greater advantage of design skills to compete with the rest of the world,” said Thomas Müller, head of Europe, Africa and Latin America at Fjord. “We’re excited to open our first design studio on the continent and to be part of an emerging market that is ripe for design and innovation, and open for business. Developing markets like South Africa are challenging assumptions and norms about what digital services and products are meant to be, and we’ll strive to put design at the heart of the innovation being produced there.”

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