Images, locations and health issues are just some of the bits of data that are sent to the cloud – sometimes out of our control. But, have you wondered who has access to this data? VINCE RESENTE of Intel explores these issues an how we can address them.
You’re watching your son play a school soccer match. Your camera is ready when he scores the winning goal, taking his team to victory. You’re so proud; you can’t wait to share the news. Along with the picture, you write: “The goal that made Sunny Hills Primary School winners today; well done, Peter!”
A few hours later, you get this message: “I saw Peter’s goal for Sunny Hills – amazing! I was on the other side; you have to see this angle.” You probably won’t think twice about clicking on the link in the message – obviously the person sending the message was there, how else would he know your son’s name, his school and that he scored the winning goal?
Two months later, you can’t understand why you’ve been blacklisted and the bank won’t grant you a personal loan.
Hackers are using social engineering methods such as these, which prey on our willingness to share our lives online, to access our personal information. They trick us into following links that give them access to our phones, which these days store everything from our social media profiles, which are always logged in, to our GPS apps that have our home addresses already saved. It’s become almost too easy to steal someone’s identity.
With the rise of the Internet of Things (IoT), we’ll soon be sending a lot more personal information to the cloud. Wearable devices that monitor our heart rates, blood pressure and glucose levels are becoming as common as regular wristwatches, while apps like Waze and Foursquare let anyone know where we are – and when we’re not at home, which is practically an invitation to burglars.
Where is all this information going and who has access to it? At the moment, too many people.
I don’t mind if my doctor can see my health data, but I have a problem with my medical insurance company using it to hike my premiums because my heart rate never goes past resting. And I certainly don’t want hackers getting their hands on it.
By default, our IoT DNA should be locked down in a virtual vault for which only we have the password. Only we should decide who can access what information – like an opt-in system – and block access to everyone else.
But passwords are inherently insecure, especially when we use the same one for multiple accounts. Anti-virus software and firewalls don’t offer sufficient protection as they’re easily breached and rely on users to regularly update them.
My eyes only
Everyone in the value chain has a responsibility to protect users’ information, from the users themselves and device manufacturers, to software creators and security providers.
We’re already seeing promising developments in the security industry. Soon, our faces or fingerprints will be our passwords, while password repositories will store passwords for the sites we use most often, and will only allow us to access those sites once we’ve supplied a ‘master’ password.
Device manufacturers and software vendors are also addressing flaws in existing security systems. Intel Security (previously known as McAfee), for example, is no longer just concerned with viruses and firewalls. It now checks multiple entries for infiltration and records common patterns. Anything out of the ordinary – if your computer pings every other PC on the network, for example – will get blocked and reported.
Soon we won’t need anti-virus software because the processor will be doing the smart thinking to flag suspicious behaviour. Every PC will be equipped with a software appliance that will operate as the firewall instead of having to load software onto an operating system.
In the past, we could walk the streets at night and not continually look over our shoulders. Today, we jump at every sound and take precautions to protect ourselves. We’ve adapted to changes in our physical security; we need to apply that same vigilance to cyber security.
* Vince Resente, Enterprise Technology Specialist at Intel Corporation
Huawei goes ultra-premium
Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.
The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.
“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”
The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology. The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.
High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.
Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :
· The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it
· The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation
· The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days
· An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket
· 256GB of internal storage means those constantly on the go and constantly on their phone can be worry free
· Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go
· Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water
Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”
Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.
The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.
Cross-channel chat launched
Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.
It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.
“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”
Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.
As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.
“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”