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With tech, SMEs punch above their weight

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IoT and ERP is a powerful combination that gives African SMEs the agility to enter large supply chains and compete head-on with the big guys, says DEIRDRE FRYER, Product Manager for Africa at SYSPRO Africa.

Stop for just a minute and take a look at your office printer. It may not be particularly exciting – like any other printer, it likely tracks the amount of paper you are using and alerts you when your cartridges are low. But what if that printer could be linked to your ERP system? What if it could tell you when it needs to be serviced, and provide you with accurate information around its lifespan so that you would know exactly when it’s beginning to cost more money than its worth?

And your printer is just one everyday item with IoT capabilities. Imagine the possibilities of being able to feed information from an entire network of assets into the ERP.

We all want to be more agile

As we already know a good ERP system essentially allows you to take all your vital data across business units and divisions, and integrate it seamlessly to view real-time information and make better informed business decisions.  So naturally if you were able to feed the wealth of unstructured data from all of the smart devices in your business, and integrate that information with the existing structured data in your ERP, you could leverage it to provide extremely valuable insights. Whether you want to up your game in customer service, forecasting or inventory management, integrating the IoT into your ERP can help you make infinitely better business decisions.  You’ll also be able to gain these insights more quickly, allowing you to rapidly adapt to changing consumer and business requirements, and extend your business model accordingly. The end result? Far greater flexibility that enables you to compete in large supply chains with much bigger players.

So what’s holding us back?

While it’s fair to say we are starting to see local businesses begin to harness the power of IoT in their ERP solutions, many companies are still constrained by the complexities involved in integrating all of their systems. And, of course, another big part of the reason why many businesses are holding off on IoT, is the concern around security. Because the very nature of the IoT entails the collection of personal information, a breach in IoT security could quite literally put people at serious risk. Hacking has also become a great deal more prevalent in recent years and when it comes to IoT specifically, it means you suddenly need to secure devices which previously you didn’t have to worry about because they were in isolation. Your protocols and security need to be a lot stronger so that your business isn’t put in a position where hackers can access your entire network via an IoT connection.

Start with a simple question

So how can you overcome these challenges and start leveraging IoT in your ERP?

It’s essential that you start by asking yourself what your objectives are. You need to know what your return on investment will be and what benefits you can expect. Perhaps most importantly, ask yourself what kind of insights you are hoping to achieve, and whether you are likely to develop those insights based on the IoT strategy you plan to put in place.

Ultimately you need to then base your entire strategy around those insights you want to achieve. Your ERP software also forms an important part of your ability to leverage IoT. As such you’ll want to make sure that your ERP system has an integration layer and protocols that enable the sharing of information and communication between solutions and devices. It’s also important that you partner with an ERP solutions provider which recognises IoT as a natural evolution of its strategy. There’s little doubt that IoT is the future when it comes to the way businesses communicate and connect their information.

The right systems can remove the complexity

This is exactly why SYSPRO is currently developing its platform to make it easier for companies to connect their ERP systems with IoT devices. Ultimately, we want to remove the complexity involved in this process, and make it simpler and less expensive for businesses to achieve their IoT goals.  Indeed, as ERP platforms evolve and make it simpler to connect various systems across the business, we will likely see a significant pickup in the number of local companies merging IoT and ERP over the next two to three years. And for good reason. The internet of things is already all around us – perhaps even more so than we might think – and by tapping into this incredible source of data, companies can fast forward their business intelligence, enabling them to punch high above their weight. So stop thinking of your printer as just a printer and start asking how IoT can benefit your business. A world of invaluable insight awaits.

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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