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Will social media accounts survive your will?

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We spend so much energy on sites; posting photos, writing about experiences and writing blogs, that it makes sense to leave instructions on how you would like these digital assets to be handled in your will, write KEZIA TALBOT and REMAY DE KOCK at BDO Wealth Advisers. 

We are living in a time where technology is at the heart of our existence- social media sites like Facebook, Twitter and Instagram dictate and capture our lives on a daily basis.  We spend so much energy on these sites; posting photos, writing about experiences and writing blogs, that it makes sense to leave instructions on the manner in which you would like these digital assets to be handled after your death.

Everplans describes digital assets as follows: “Digital property (or digital assets) can be understood as any information about you or created by you that exists in digital form, either online or on an electronic storage device, including the information necessary to access the digital asset. All of your digital property comprises what is known as your digital estate.” (A Helpful Overview Of All Your Digital Property And Digital Assets.” Everplans. Web. 10 Mar. 2017.)

The questions are: how do you want your legacy to live on in the social media world and what would you like to happen to your digital assets?

Regardless of your answers to these questions, the solution to ensuring that your wishes are carried out, is a Social Media and Digital Assets Will. There are two parts to the Social Media and Digital Assets Will. The first deals with what you would like to happen to your social media legacy and content, and the second deals with your data stored on cloud servers and your own hardware.

In South African Law at present there is no inherent right to privacy after your death, as this particular right ceases upon your death. It may, however, be of some comfort that it is the strict policy of most social media sites and other online service providers, to not, barring compelling and unusual circumstances as well as a court order, grant another person access to your account or profile, or to provide them with the content contained in the account or profile, after your demise.

Whilst in the case of those persons who’s answers to the above questions may be that “my legacy is not to live on and my content is not to be shared with anyone”, it may tempting to not record these wishes in the form of a Social Media and Digital Assets Will, but it is nonetheless advisable to execute a Social Media and Digital Assets Will, so as to ensure that your wishes are not deviated from and that your personal data is not disclosed.

Depending on the type of social media platforms and online services which you use, there are different options at the disposal of your executor or family member in the event of your death, a few of which are listed below:

·         Facebook allows your account to be “memorialized”. This, in essence, allows your Facebook page to remain active for friends and family to post on and visit. The word “Remembering” will then appear before your name. The person who manages this page is your Legacy Contact. This is a person who you nominate, via a setting on Facebook. The Legacy Contact cannot change any posts, but can write a new post on your profile and change your profile picture etc.

·         The alternative option on Facebook, is for your account to be closed and deleted. This can be done by request by a family member, after certain proof has been provided to Facebook.

·         Instagram, being owned by Facebook, also allows either the memorialization or closure of your account.

·         Twitter does not allow the memorialization of your page, but will instead suspend the account after a period of 6 months of inactivity, or will close your account when requested to do so by a family member, after the provision of certain documents.

·         If you own a Yahoo! Mail account, then the only option is for a termination request to be sent to Yahoo!

·         If you own a Gmail (or other Google-based accounts), then there are two options available to you:

o   The Inactive Account Manager may be used, whereby after a set period of inactivity, your account is deleted, and the data can be downloaded by a pre-selected trusted contact; or

o   Your account is closed upon request by a family member.

·         LinkedIn will only allow for your account to be closed and your profile removed. Your death can be reported by your family, or alternatively, by a colleague who identifies your profile to LinkedIn.

As you will note from the above, the options available to you and your family as to your continuing legacy are limited, and the possibility of your family accessing your data is very unlikely, but you should, in any event, exercise your rights in this regard, and stipulate what is to happen to your accounts and data.

If, on the other hand, you do wish for your legacy to continue and for your designated digital executor to access and download your data, it would be necessary for you to nominate your digital executor as your legacy contact/trusted contact and to provide your digital executor with your login details for those sites or locations where your data is stored. This can be done in a Social Media and Digital Assets Will, so that your data may be downloaded and preserved for your loved ones to treasure for generations to come.

Some factors to take into account when drafting your Social Media Will:

1)     Identify a someone who you can trust to be your “Digital Executor”;

2)    Stipulate in your Will / Letter of Wishes that your Digital Executor be given a copy of your death certificate, as this will be required for most actions;

3)    Leave your Digital Executor with a summary of all the websites, and your usernames and passwords, where you wish for your Digital Executor to be able to access the content of the accounts. Bearing in mind that these details are highly confidential, this document should be stored in your safe or in a reputable digital vault with high security standards and requirements.

Remember, your online legacy and digital assets will continue to exist long after you die.  Set aside some time and give this issue the necessary thought it deserves.  You will end up saving the ones you leave behind a lot of time and effort by dealing with these issues now.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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