SMEs believe they are not vulnerable to ransomware attacks mainly due to the fact that they think they are unlikely targets. This is however a dangerous misconception, writes BRIAN TIMPERELY Managing Director and co founder of Turrito Networks.
Over the past year, cyber security experts and analysts have been warning businesses and individuals about the growing threat of ransomware. Ransomware is a type of malicious software designed to block access to a computer system and data until a sum of money is paid (usually in bitcoin). On Friday May 12, all the doomsday predictions of crippling global cyber fraud became a rather frightening reality, as ransomware dubbed ‘WannaCry’ infected 114 000 Windows machines in just 24 hours. The attack quickly spread to over 150 countries, affecting hospitals, interior ministries and major corporations – with hackers demanding US$300 in bitcoin per machine, to unlock encrypted data.
As the global fallout from what has been called the worst ransomware attack in history continues, it provides a stark wake up call for businesses of all sizes to begin to take this threat very seriously….
1. Acknowledge that you are a target
Arguably, SMEs are currently the most vulnerable to ransomware attacks. This is simply because many businesses believe that they are unlikely targets. Indeed, there is a mistaken belief that banks and major multinationals are primarily the ones who have to worry about vicious cyber fraud. This is a dangerous outlook! Cyber criminality, and ransomware in particular, is about volume – it’s a numbers game. Attacks are conducted at random, on mass, and these criminals do not discriminate between size, sector, individuals, business, etc.
Worryingly, most local SMEs are taking a ‘wait and see’ approach to ransomware – and are consequently placing themselves at massive risk. They are just as vulnerable, if not more so, than the bigger corporations and organisations that have very publicly come under attack.
2. Partner with a business Internet provider
On a very practical level, one of the factors currently leaving many SMEs at risk is their choice of Internet providers. All too often, small businesses look to keep costs down by choosing a provider that specialises in consumer solutions – instead of choosing a provider that specialises in business solutions. By opting for cheaper consumer solutions, SMEs do not get the built in security features and support – such as automatic data backup, firewalls, cloud-based systems, etc – that business providers offer. The consequences of this decision can be disastrous. If an SME falls victim to ransomware (or other types of cyber attacks), the costs extend far beyond the initial ransom that has to be paid for the data to be released. The business will experience extended downtime, damaged brand equity and a considerable loss of trust in the marketplace. Added to this, a compromised business tends to overreact to the attack and then overspend on security solutions thereafter.
In reality, guarding against ransomware is both straightforward and relatively inexpensive. It does require, however, partnering with an Internet provider who will take a consultative (as opposed to purely transactional) approach to your business. The right partner will understand both your needs and risks as a business, and then provide solutions that protect your data from day one.
3. Call your provider (today)
Finally, understand that there are no symptoms or warnings that come attached to ransomware. If you are attacked, your data will be held ransom until the fee is paid. No one can unlock the data once it has been encrypted. This means that preventative action is everything. Either take the threat seriously, today, or run the risk of finding a ransomware note splashed across your desktop.
On the other hand, if preventative measures are in place, and your data has been properly backed up by a trustworthy provider, then a ransomware attack need not bother your business at all. You can simply refuse to pay the ransom, and call your provider for support. Your data will be safe, and immediately accessible.
The more businesses and individuals that take this approach, the less powerful and common ransomware attacks will be. Cyber criminals are getting their way because people and businesses have yet to attach real value to their data. But once this connection between money and data has been made, and preventative measures are put in place, ransomware will lose its power.
So call your Internet provider today. There is only one question to ask: Can you assure me my data is safe? If they are not able to help you here, immediately find another provider who can.
Huawei goes ultra-premium
Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.
The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.
“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”
The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology. The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.
High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.
Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :
· The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it
· The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation
· The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days
· An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket
· 256GB of internal storage means those constantly on the go and constantly on their phone can be worry free
· Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go
· Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water
Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”
Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.
The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.
Cross-channel chat launched
Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.
It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.
“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”
Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.
As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.
“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”