A round-up of views from leading thinkers in the South African high-tech world points to the digital reshaping of the world in 2017.
This has been a year where companies have started repositioning themselves to take advantage of the evolution towards digital. With the likes of Big Data, cloud computing, and virtualisation becoming familiar territory, several industry leaders expect the coming months to usher in a digital ‘gold’ rush.
High performance networks and solutions providing superior performance, says Riaan Graham, sales director at Ruckus Wireless, sub-Saharan Africa, will be a major driver of what service providers will have to offer in the coming months.
“While cost used to be a driver for connecting people, the focus has turned to performance. People have become unforgiving of unresponsiveness whether that is watching streaming movies at home or accessing critical back-end data on an app while meeting with a client.”
Graham says technology that provides for additional insights will be critical going forward. He cites Wi-Fi location-based services as an example. This can provide companies with key data on becoming more efficient with connectivity and providing supporting services to cater for what users want.
“As the use of connected devices increases across South Africa and the rest of the continent, so too will the cost come down. Already, we are seeing more Wi-Fi hotspots being deployed with consumers, enterprises, and smart cities demanding fast, reliable, and secure access.”
But it is not necessarily all about hardware and related devices, says Grant Theis, co-founder of ttrumpet. “Over the past few months, businesses have shifted from an informing model to a communicating and engaging one. This has seen social software for business becoming widely adopted with applications to enhance relationships, collaboration, networking, social validation, and more. A result of this has been the rise of the bot, and in particular Intelligent Agents,” he says.
Not only have social networks embraced these but the impact has been more widespread.
“Even companies are integrating instant messaging into a call centre environment and extending these support situations to social networks. Thanks to the richness of this data, agents have a better set of tools to record user history, provide responses, conduct security validation, and so on.”
Such has been the popularity of these bots that Medium.com has found that almost 12% of Facebook bots have had users ask them to tell a joke or say something funny.
Stefan Marnewick, CEO of Incredible Connection, believes this points to not only a changing mindset amongst business users, but also consumers and their buying patterns.
“Consumers expect a seamless shopping experience across an increasing range of devices. Ultimately, they are looking for interactive and engaging online and retail environments. These expectations extend to options to pay, trade-in, swap, rent, and share,” he says.
Consumers have come to expect convenience, personalisation, and a different level of interaction from retailers as a direct result of this growing digitalisation of the store environment. “Retailers and other companies have to rethink how they segment their customers but also how they utilise the data they have at their disposal. It is all about performance and speed. Just as with high performance networks, agility and the ability to adapt to a different environment will be the key to success in 2017,” says Marnewick.
Digital, digital, digital
Gavin Meyer, executive director at Itec SA, says the focus will be about digitalising business through solutions that are tailored to the specific organisational structure and needs, as well as those that meet the demands of the customer network of a company.
“Globally, organisations are driven by consumer demand to create more digitalised businesses and this means that these companies must have a stronger online presence and back-end services and solutions that are streamlined, integrated, and innovative from a technology stand point,” he adds.
It is clear, says Meyer, that moving towards a digital business model provides decision-makers with numerous benefits not least of which are doing things more cost-effectively and efficiently.
“Think a more competitive business model that is able to deliver on the immediate needs of customers. These encompass mobile workers, digital connectivity, cloud services, business collaboration with staff and partners and the like, all of which delivered through streamlined processes,” he says.
Now download a bank account
Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.
This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.
“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.
“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”
The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:
- Download the Absa App
- Choose the account you would like to open
- Tell us who you are
- To keep you safe, we will verify your cell phone number
- Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
- Tell us where you live
- Let us know what you do for a living and your income
- Click Apply.
How we use phones to avoid human contact
A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.
Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances.
Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?
The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.
In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.
Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.
Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”
To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:
· I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?
With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.
· Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?
Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.
· I’ve lost my phone! How will I keep myself entertained now?
Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.