Connect with us

Featured

What do Swarovski and machine learning have in common?

Published

on

At the SAP Leonardo Live conference in Frankfurt, Swarovski revealed how it uses SAP Leonardo to integrate machine learning into its retail business model, writes TIANA CLINE.

From jewellery to tsatskes, home décor and watches, Swarovski is a global name when it comes crystal-anything. It’s also a company with humble roots – Swarovski started out in 1895 as a small crystal manufacturing business in Wattens, Austria.

You probably know Swarovski retail, but to stay ahead of the pack from both a business and creative perspective, the company relies heavily on enterprise software solutions and intelligent applications to innovate their business model.

And with the help of SAP Leonardo, the game-changing system and Internet of Things (IoT) platform launched in Frankfurt this week, they’re integrating machine learning into their retail business model to prepare, provision and analyse their data (and essentially make their damaged good process a lot simpler).

At the Swarovski global repair centre, the company was faced with a challenge when new items were sent in to be fixed. With a massive product catalogue, locating a material number, business unit, produce date or even produce often ended up in time-consuming Google searches.

And while they were successful, the results yielded were comprised of a picture and not necessarily the data required to take the next step.

With SAP machine learning, a feature of Leonardo, Swarovski created an intelligent library of classified product images which enabled faster customer interaction – the database now brings up precise images and potential product repair costs.

Unlike traditional image searches where background noise and quality affect results, machine learning is not reliant on shape and other factors, the results are bases on intelligent learning algorithms and AI-based insights that have the ability to unlock “hidden knowledge” in data. Machine-based neural networks can understand a billion pieces of data in seconds.

What’s next for the crystal company? According to Werner Huber, the IT Demand Manager at Swarovski Corporate IT, they’re looking at installing in-store sensors which can count the customers coming in, smartly being able to distinguish between those who use the store as a through path, for example, or those who return.

There is also the potential for facial recognition, so they can gather smart data based on gender, approximate age, buying patterns, etc.

(A few years back, Swarovski also built a app to showcase their crystal assortment, called the Crystal Collection App.)

With the help of SAP, Swarovski is at the forefront of design, creativity, and technological innovation.

Featured

Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

Published

on

This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

Continue Reading

Featured

How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

Published

on

Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

Continue Reading

Trending

Copyright © 2018 World Wide Worx