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VPNs vs Torrents: how enterprise can take on challenge

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The Internet is one of the most significant inventions of our time. But, at the same time, this unlimited access to information has also made us very vulnerable to the snares and tricks of cyber criminology, writes GRAHAM CROOCK, Director, IT Audit, Risk and BDO Cyber Lab.

The dangers of Virtual Private Networks (VPNs) and BitTorrent have been the impetus behind cyber-attacks perpetuated by cyber criminals on many unsuspecting users.

VPNs, which are virtual in nature, are networks created within other networks. These enable users to exchange data across shared or public networks, primarily owing to the fact that they run on the internet.

It is for this reason that the internet is the communications structure for VPNs — they can never be completely private as they abide in the context of the Internet, which makes them susceptible to cyber-attacks through hackers being able to identify the IP addresses of the equipment connected to the specific network targeted for an attack.

It is important to remember that any device which is capable of accessing the internet and connected to a network has an IP address.

Firewalls are among the initial forms of protecting and securing private networks. This comprises having the best possible firewall technology on either end of the network. However, what remains a constant predicament for a number of users is the cost implications associated with efficiently protecting private networks.  Often, users are faced with a trade-off between cost and security.

The dynamics of fighting against cybercrime positions defenders — those defending themselves from the scourge of cybercriminal activity — at a disadvantage from a cost perspective.

Cybercriminals execute their attacks at almost zero cost. Tthese criminals share vast pieces of code by stringing them together to formulate their attack methodologies. The culminating effect is that it becomes very economical for hackers to launch their attacks, a stimulus in the rise of cybercriminal activity.

At the opposite end of the spectrum, defenders are required to invest extensive time and resources as well as equipment in protecting themselves from cyber-attacks.

In light of this, our research continues to delve even deeper into the complexities of cyber-attack practices and methodologies.

The information age has also been a vibrant force in the promotion of the immediate consumption of information. With the infinite supply of information and content at our fingertips, the internet has become an online supply of data through file sharing and downloading.

BitTorrent has emerged as the fast and economical way of downloading files from the internet. BitTorrent sites are maintained by other torrent users who download, upload and share files with other users to access these files, such as music and movies.

VPN servers are often used to download torrents as they anonymise the torrenting activity. This culminates in the internet service providers being unable to determine what users are downloading, even though they can conclude that there is downloading activity taking place.

The main misfortunes that emanate from torrenting is the introduction of malware, a prevalent tool used by cybercriminals to propagate cyber-attacks on unsuspecting users. This originates from the fact that the data files that exist on these site are untrusted, and therefore, hackers use this notion to embed viruses and Trojans.

Another significantly overlooked facet is that of copywriting and legal consequences stemming from downloading content which could be subject to copywriting laws.

Education and training must remain at the forefront of preparedness against cybercrime. This approach is the impulse which will spur the surge in awareness among users to employ the necessary precautions required to combat the scourge of cyber criminology. Education and training is the podium that will emphasise users to take full ownership of their engagement with the internet.

Information technology continues to surge, and thus our awareness and alertness to these changes and developments must stay abreast. Hackers have the capabilities to access information about individuals through VPNs which should instead be a solution for users in relation to anonymous torrenting.

Through education and training, the Internet can be safely navigated by taking the necessary precautions which will stifle the progress of hackers.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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