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Vodacom demos broadband trunking for safety comms

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Vodacom has demonstrated the first broadband multimedia trunking solution on a commercial LTE network in Africa making it easier for the public safety industry to communicate.

The solution makes it easier and faster for public safety industry to communicate and it incorporates latest multimedia functions which makes it quick to avert disaster situations.

Vodacom believes public safety services such as police, ambulance and fire services and other vertical industries such as public transportation, logistics, mining, construction, air/sea/rail ports and security can greatly benefit from the demonstrated LTE broadband multimedia trunking solution particularly when one factors in its performance, capability, total cost of ownership and time to market benefits.

Andries Delport, Chief Technology Officer for Vodacom Group commented:

“I’m excited by what my team has done here as this is the first LTE broadband multimedia trunking demonstration in the whole of Africa. The mission critical broadband trunking solution is an innovative new technology which leverages Vodacom’s superior coverage to enable exciting new applications on its LTE network. This is yet another example of Vodacom being the first and most innovative network to launch new technologies in South Africa and also Africa.”

Vodacom has partnered with Huawei for the demonstration to use Huawei’s LTE integrated Trunked Radio (LiTRA) application to demonstrate a broadband multimedia trunking solution which runs on Vodacom’s commercial, nationwide LTE network.

The LiTRA solution also overcomes the challenges of using a public LTE network for mission critical communication by prioritising emergency communications with a higher Quality of Services (QoS) and also ensures encryption and security of these messages.

Traditional private mobile radio network technologies (such as TETRA) mainly provide basic voice trunking services such as Push to Talk (PTT) and cannot support new, innovative, high speed data services such as video and multimedia services. In addition, these traditional private mobile radio networks are expensive to construct and maintain, the user terminals are expensive and have limited variety, and the network technology is often proprietary and inflexible.

These issues currently facing traditional private mobile radio networks are overcome by using a broadband public trunking communications system such as the one demonstrated by Vodacom. The Huawei LiTRA application enables Vodacom’s existing and entire LTE network to be leveraged to provide high bandwidth and low latency trunking capabilities to improve the performance of existing mission and business critical services such as PTT, but more importantly which can also support new broadband multimedia trunking services such as push to video, real-time video surveillance, high resolution photos and location based services.

The LTE based trunking service demonstrated by Vodacom is also compatible with existing consumer LTE smartphones and new rugged LTE smartphones, and does not restrict the user terminals to exclusive providers as was the case with traditional private mobile network technologies.

The live demonstration at Vodacom’s Innovation Centre in Midrand showcased how users of mission and business critical services are guaranteed the highest priority on Vodacom’s LTE network. Various use cases were demonstrated such as:

·         Push to video and Push to talk between users in Midrand and Cape Town.

·         Video uploading from a user in Cape Town to the central dispatch centre in Midrand and forwarding to selected other users.

·         Real time video surveillance whereby a user is able to view a camera feed installed at a separate permanent location.

·         Viewing the location of all users in real time from the dispatch centre.

·         Audio and video recording of all activities.

The broadband multimedia trunking solution demonstrated by Vodacom and Huawei is fully compliant with 3GPP standards and is easy and quick for Vodacom to deploy across its entire and existing LTE network which currently provides coverage to 75.9% of the total South African population and which is the widest LTE network coverage in South Africa.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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