With smartphones increasingly using biometric authentication as a theft deterrent, the potential for such techniques – which rely on the natural, inherent features of a person like their fingerprint, voice or face to confirm their identity – to become the standard in online and device security is plain to see. This is particularly clear in a world where people have been coached into implementing multiple long and complex passwords, which they are then told they must change regularly to avoid hacks. Forgotten passwords are a common bugbear: so much so that 93 per cent of consumers and banking professionals already favour biometrics over passwords and PINs in consumer financial services, according to a survey by Oxford University and MasterCard. Indeed, according to research by Technavio, the mobile biometrics market is forecast to grow by more than 79 per cent by 2021.
The first line of device defence
Devices are so often the first-line of defence for organisations and, with the new GDPR law coming into force in May next year, it has never been more important to keep sensitive online data secure. It is therefore entirely logical to look to develop a security protocol that doesn’t rely on something as fallible as the human memory. While deeper security solutions are required to guarantee the protection of business-sensitive information at a network level, devices like Toshiba’s latest X-Series, which boast biometric features such as fingerprint sensors and iris recognition are becoming a requirement for many organisations looking to minimise the threat at device-level. Similarly, Windows Hello offers Windows 10 users biometric options to simply and securely unlock their device via its facial or fingerprint recognition capabilities. The ability to combine these tools with passwords for two or three-factor authentication enhances protection further.
Advancing to voice and beyond
The evolution of biometrics has been rapid since fingerprint sensors became a popular feature in smartphones in 2013, and this is now expanding to areas including voice recognition and full-face scanning. One sector leading the way is the banking industry, where large corporations are utilising voice recognition on their banking platforms in a bid to improve security. Leading national banks such as HSBC have introduced voice ID authentication systems for an easier yet more secure log-in experience for customers. While passwords and PIN codes are already subjected to a countless number of dedicated hacking efforts aimed at prising open knowledge-locked information, biometric data is a trickier, less clear-cut and subsequently a more difficult security protocol to beat. Around 150 million people have already registered their voiceprints for authentication at contact centres, and Opus Research predicts this number will soar to 550 million by 2020.
Elsewhere, iris scanning has been deployed globally for several years as part of the transition to biometric passports for international travel – confirming passenger identities and helping to crack down on counterfeit passports. There is significant potential for iris, and even facial, recognition to become a key component in such industries – even more so as wearable devices such as smart glasses begin to infiltrate the workplace and enable real-time biometric scanning for the wearer.
Once the technology is fully consolidated, it is evident that biometrics could likely become the automatic choice for first-level security. While not quite yet a fail-safe security tool – as security firms often seek to prove – almost two-thirds of consumers already want to be able to use a biometric scan to authorise in-store payments, according to Worldpay. This demonstrates rapid and progressive adoption of biometrics security, which in turn will drive greater development within the realm of biometric security solutions.
The future of the book… and of reading
Many fear that the days of the printed book are numbered. In truth, it is not so much the book that is evolving, but the very act of reading, argues ARTHUR GOLDSTUCK.
Let’s talk about a revolutionary technology. One that has already changed the course of civilisation. It is also a dangerous technology, one that is spreading previously hidden knowledge among people who may misuse and abuse the technology in ways we cannot imagine.
Every one reading this is a link in a chain of this dangerous and subversive technology.
I’m talking, of course, about the printed book.
To understand how the book has changed society, though, we must also understand how the book has changed reading. That, in turn, will help us understand the future of the book.
Because the future of the book is in fact the future of reading.
Let’s go back to a time some may remember as their carefree youth. The year 400.
(Go back in history with the links below.)
Wearables enter enterprise
Regardless of whether wearables lack the mobility or security capabilities to fully support the ways in which we now work – organisations remain keen and willing to unlock the potential such devices have, says RONALD RAVEL, Director B2B South Africa, Toshiba South Africa.
The idea of integrating wearable technology into enterprise IT infrastructure is one which, while being mooted for several years now, has yet to take-off in earnest. The reasons behind previous false dawns vary. However, what is evident is that – regardless of whether wearables to date have lacked the mobility or security capabilities to fully support the ways in which we now work – organisations remain keen and willing to unlock the potential such devices have. According to ABI Research, global wearable device shipments will reach 154 million by 2021 – a significant jump from approximately 34 million in 2016.
This projected increase demonstrates a confidence amongst CIOs which perhaps betrays the lack of success in the market to date, but at the same time reflects a ripening of conditions which could make 2018 the year in which wearables finally take off in the enterprise. A maturing IoT market, advances in the development of Augmented Reality (AR), and the impending arrival of 5G – which is estimated to have a subscription base of half a billion by 2022 – are contributing factors which will drive the capabilities of wearable devices.
Perhaps the most significant catalyst behind wearables is the rise of Edge Computing. As the IoT market continues to thrive, so too must IT managers be able to securely and efficiently address the vast amounts of data generated by it. Edge Computing helps organisations to resolve this challenge, while at the same time enabling new methods of gathering, analysing and redistributing data and derived intelligence. Processing data at the edge reduces strain on the cloud so users can be more selective of the data they send to the network core. Such an approach also makes it easier for cyber-attacks to be identified at an early stage and restricted to a device at the edge. Data can then be scanned and encrypted before it is sent to the core.
As more and more wearable devices and applications are developed with business efficiency and enablement in mind, Edge Computing’s role will become increasingly valuable – helping organisations to achieve $2 trillion in extra benefits over the next five years, according to Equinix and IDC research.
Where will wearables have an impact?
At the same time as these technological developments are aiding the rise of wearables, so too are CIOs across various sectors recognising how they can best use these devices to enhance mobile productivity within their organisation – another factor which is helping to solidify the market. In particular it is industries with a heavy reliance on frontline and field workers – such as logistics, manufacturing, warehousing and healthcare – which are adopting solutions like AR smart glasses. The use case for each is specific to the sector, or even the organisation itself, but this flexibility is often what makes such devices so appealing. While wearables for the more traditional office worker may offer a different but no more efficient way for workers to conduct every day tasks such as checking emails and answering phone calls, for frontline and field workers they are being tailored to meet their unique demands and enhance their ability to perform specific tasks.
Take for example boiler engineers conducting an annual service, who could potentially use AR smart glasses to overlay the schematics of the boiler to enable a hands-free view of service procedures – meaning that when a fault becomes a barrier to repair, the engineer is able to use collaboration software to call for assistance from a remote expert. Elsewhere, in the healthcare sector smart eyewear may support clinicians with hands-free identification of patient records, medical procedures and information on medicines and results.
Such examples demonstrate the immediate and diverse potential of wearables across different verticals. With enterprise IT infrastructure now in the position to embrace such technologies, it is this ability to deliver bespoke functionality to mobile workers which will be the catalyst for continued uptake throughout 2018 and beyond.