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Travel tech Pt 1: The vital art of airport Wi-FI

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The single biggest challenge when travelling internationally is to remain connected. In the first of a series of articles on travel technology, ARTHUR GOLDSTUCK looks at the most vital of needs: Airport Wi-Fi.

The biggest benefit of an international flight from or to South Africa is that, for anything from 8 to 16 hours, one is out of touch with the world and forced to catch up with work – or sleep, reading, entertainment or conversation.

That, of course, it also its biggest drawback. Especially in business travel, where it is almost dangerous to be uncoupled from the office for more than half a day, the first priority on getting off the plane is to get connected. But even for leisure travellers, there is often a great psychological need to reconnect, download email and deal with anything urgent that may have cropped up during the time in communications limbo.

For South African travellers, using mobile data is out of the question – unless one is desperate or – more rarely these days – on a generous expenses account. For MTN, Vodacom and Cell C customers, roaming data in most countries outside Africa costs a near-criminal R100-plus per Megabyte.

This means that someone using 10GB – which would cost less than R1000 as a bundle in South Africa – would face a bill of more than R1-million on returning home. And it does happen, especially on arrival in another country, when mobile data has not been disabled and the user allows the phone to update apps via that mobile data. Without even knowing it, you can be ruined before you’ve left the airport.

Fortunately, most international airports now offer a quota of free Wi-Fi. A business traveller in particular should be aware of the fact that mobile data should be disabled as a first priority when switching on the phone. Some assume that Wi-Fi should be included in that disablement, when it is in fact the solution rather than the problem.

The key is to find the network offering free airport Wi-Fi. In most airports, posters advertise the presence of hotspots, but the danger exists that one may inadvertently access a fake hotspot, set up by a hacker to con people into typing passwords for online banking and the like into this “honeypot”. If it is at all unclear whether official Wi-Fi is being accessed, financially sensitive sites like online banking should be avoided.

It is fairly easy, however, to find out in advance what Wi-Fi is offered at the airports in which one is likely to need a connection. As they say in beginners’ guides, Google is your friend. Make sure the information is up to date, though.

At the time of writing, among major airports, unlimited free access is offered at Dublin, Hong Kong, Moscow Mumbai, Singapore, Sydney, Tel Aviv, Toronto and Vienna.

Heathrow has just upped its quota from 45 minutes to 4 hours free, going one up on Stockholm’s 3 hours. Amsterdam and Zurich both offer the first hour free. South African airports, with their 30 minutes free Wi-Fi, are matched by Frankfurt, Munich and Rome.

In the United States, LaGuardia, Newark and JF Kennedy in New York also offer 30 minutes free access throughout the airports, while JFK’s  Jet Blue Terminal (terminal 5) offers unlimited access.

Other airports are more generous, with Las Vegas, Boston, Dallas, Orlando, San Diego, San Francisco, Seattle and Washington among the unlimited free airports in the United States.

Airports that have yet to wake up to the public relations benefits of a good chunk of free Wi-Fi include London’s Gatwick, Spain’s Barcelona and Madrid, and France’s Charles de Gaulle, which are each open for a near-unusable 15 minutes. The technical geniuses behind these services appear not to have noticed that it can take almost that long just to get the connection working, let alone getting to use it.

If that Wi-Fi connection is truly urgent, and no free Wi-Fi is available, it is obvious one should pay the price to connect to commercial WI-FI in the airport, or even subscribe to a global Wi-Fi service like iPass or Boingo.

There was a time when such services were regarded as a luxury. For many travellers today, they are as essential as a passport. After all, connectivity has become the entry visa to the mobile office.

* Arthur Goldstuck is founder of World Wide Worx and editor-in-chief of Gadget.co.za. Follow him on Twitter on @art2gee, and subscribe to his YouTube channel at http://bit.ly/GGadgets

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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