The increasing availability of broadband coupled with more appliances being able to connect to the Internet has led to a range of new opportunities that service providers can offer their clients, writes ASHISH JOSHI.
Home networking has grown exponentially in the past few years, fuelled by the ever-increasing availability of broadband Internet and smart mobile devices such as phones and tablets. As a result, we are now seeing the emergence of a plethora of ‘smart’ connected consumer electronics. Everything from appliances to climate control to security is becoming IP connected, enabling it to communicate and be communicated with via the Internet. This Internet of Things (IoT) is set to grow over the next few years, and connected homes are moving inexorably towards smart automation. For the service provider, manufacturer or other enterprise, this opens up a host of new opportunities. Leveraging these opportunities is key to remaining relevant and competitive in the increasingly connected marketplace of the future.
Connected technology is not necessarily a new concept, however, the revolution of the connected home is driving the volume and variety of connected devices in an unprecedented manner. From relatively mature technologies such as smart metering and remote infrastructure monitoring to connected appliances that can proactively determine when maintenance and repairs are needed via remote diagnostics. From cloud-based technologies and big data analytics that can be used to develop significant insight into customer requirements to major solution and service innovation based on real demand. The connected home is the next revolution, augmented by the growth of more sophisticated sensor and control technologies, mobile applications, network traffic, big data management, analytics and cloud computing. Further driving this revolution is the fact that consumers themselves are increasingly demanding mobility along with monitoring and control capabilities as part of their desire for an always-on digital lifestyle.
Many manufacturers are already catering to this demand with IP-enabled devices, and communication service providers are providing the support and platforms required for new and innovative services. The connected home also offers many opportunities for growth in the business and service provider markets, which will require the development of new business models and partnerships as well as the ability to embrace new technology and address or even create new markets. Some of these opportunities include delivering increased volumes of online content, media sharing solutions, video surveillance, converged technology solutions, enhanced healthcare and assisted living solutions, new revenue sharing and billing opportunities and more.
Developing solutions to meet the new and evolving needs of the consumer around the connected home is an almost limitless opportunity for service providers and other market players. However, as with any new technology, service or market, embracing these opportunities comes with a number of challenges. Chief among these is the rapid evolution of technology, which requires high levels of agility to keep on top of. In addition, the sheer volume and variety of connected devices with different operating systems, communication protocols, and interfaces presents a challenge around integration and interoperability. Furthermore, increased legislation around data privacy and security is a challenge, as connected systems by nature capture and store vast amounts of user data and compromised data could lead to fines, other legal implications and reputational damage.
Addressing these challenges is essential for future success of connected solutions. In addition, in order to ensure maximum consumer uptake, it is essential to provide seamless, easy to use interoperability across devices. Services also need to be competitive and easy to understand, removing as much complexity as possible for the end user. To drive success, it is important to rethink around customer experiences in real world using input from sensors and big data and think about how the things can be done better. Ultimately, success in this space requires organisations, be they service providers, manufacturers or other industry players, to embrace new technology, deliver a seamless user experience, and drive innovation in an agile way, so as to take advantage of opportunities as they emerge.
Service providers need to be able to roll out new services to multi-party environments quickly and effectively. This requires a secured, open and flexible architecture that scales and enables integration of systems both now and in the future, as well as the ability to incrementally create and integrate new applications quickly and without major cost. For operators, the connected home revolution requires the ability to capture, securely store, manage, analyse and distribute the huge volumes of data the IoT will deliver, as well as the ability to generate and send out insight on this data in real time.
Legacy business models are no longer effective in the connected world. Success will require new partnerships between parties such as device manufacturers, service providers and system integrators, enabling them to work together to create seamless, end-to-end services and experiences for the end user. At the end of the day, in a consumer-driven world, success is all about delivering superior quality and a differentiated experience.
* Ashish Joshi, Practice Lead, Internet of Things (IoT) Business Solutions, Wipro
Bring your network with you
At last week’s Critical Communications World, Motorola unveiled the LXN 500 LTE Ultra Portable Network Infrastructure. It allows rescue personal to set up dedicated LTE networks for communication in an emergency, writes SEAN BACHER.
In the event of an emergency, communications are absolutely critical, but the availability of public phone networks are limited due to weather conditions or congestion.
Motorola realised that this caused a problem when trying to get rescue personnel to those in need and so developed its LXN 500 LTE Ultra Portable Network Infrastructure. The product is the smallest and lightest full powered broadband network to date and allows the first person on the scene to set up an LTE network in a matter of minutes, allowing other rescue team members to communicate with each other.
“The LXN 500 weighs six kilograms and comes in a backpack with two batteries. It offers a range of 1km and allows up to 100 connections at the same time. However, in many situations the disaster area may span more than 1km which is why they can be connected to each other in a mesh formation,” says Tunde Williams, Head of Field and Solutions Marketing EMEA, Motorola Solutions.
The LXN 500 solution offers communication through two-way radios, and includes mapping, messaging, push-to-talk, video and imaging features onboard, thus eliminating the need for any additional hardware.
Data collected on the device can then be sent through to a central control room where an operator can deploy additional rescue personnel where needed. Once video is streamed into the control room, realtime analytics and augmented reality can be applied to it to help predict where future problem points may arise. Video images and other multimedia can also be made available for rescuers on the ground.
“Although the LXN 500 was designed for the seamless communications between on ground rescue teams and their respective control rooms, it has made its way into the police force and in places where there is little or no cellular signal such as oil rigs,” says Williams.
He gave a hostage scenario: “In the event of a hostage situation, it is important for the police to relay information in realtime to ensure no one is hurt. However the perpetrators often use their mobile phones to try and foil any rescue attempts. Should the police have the correct partnerships in place they are able to disable cellular towers in the vicinity, preventing any in or outgoing calls on a public network and allowing the police get their job done quickly and more effectively.”
By disabling any public networks in the area, police are also able to eliminate any cellular detonated bombs from going off but still stay in touch with each other he says.
The LXN 500 offers a wide range of mission critical cases and is sure to transform communications and improve safety for first responders and the people they are trying to protect.
Kaspersky moves to Switzerland
As part of its Global Transparency Initiative, Kaspersky Lab is adapting its infrastructure to move a number of core processes from Russia to Switzerland.
This includes customer data storage and processing for most regions, as well as software assembly, including threat detection updates. To ensure full transparency and integrity, Kaspersky Lab is arranging for this activity to be supervised by an independent third party, also based in Switzerland.
Global transparency and collaboration for an ultra-connected world
The Global Transparency Initiative, announced in October 2017, reflects Kaspersky Lab’s ongoing commitment to assuring the integrity and trustworthiness of its products. The new measures are the next steps in the development of the initiative, but they also reflect the company’s commitment to working with others to address the growing challenges of industry fragmentation and a breakdown of trust. Trust is essential in cybersecurity, and Kaspersky Lab understands that trust is not a given; it must be repeatedly earned through transparency and accountability.
The new measures comprise the move of data storage and processing for a number of regions, the relocation of software assembly and the opening of the first Transparency Center.
Relocation of customer data storage and processing
By the end of 2019, Kaspersky Lab will have established a data center in Zurich and in this facility, will store and process all information for users in Europe, North America, Singapore, Australia, Japan and South Korea, with more countries to follow. This information is shared voluntarily by users with the Kaspersky Security Network (KSN) an advanced, cloud-based system that automatically processes cyberthreat-related data.
Relocation of software assembly
Kaspersky Lab will relocate to Zurich its ‘software build conveyer’ — a set of programming tools used to assemble ready to use software out of source code. Before the end of 2018, Kaspersky Lab products and threat detection rule databases (AV databases) will start to be assembled and signed with a digital signature in Switzerland, before being distributed to the endpoints of customers worldwide. The relocation will ensure that all newly assembled software can be verified by an independent organisation and show that software builds and updates received by customers match the source code provided for audit.
Establishment of the first Transparency Center
The source code of Kaspersky Lab products and software updates will be available for review by responsible stakeholders in a dedicated Transparency Center that will also be hosted in Switzerland and is expected to open this year. This approach will further show that generation after generation of Kaspersky Lab products were built and used for one purpose only: protecting the company’s customers from cyberthreats.
Independent supervision and review
Kaspersky Lab is arranging for the data storage and processing, software assembly, and source code to be independently supervised by a third party qualified to conduct technical software reviews. Since transparency and trust are becoming universal requirements across the cybersecurity industry, Kaspersky Lab supports the creation of a new, non-profit organisation to take on this responsibility, not just for the company, but for other partners and members who wish to join.