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The hospital of tomorrow

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Cloud and mobile are just two technologies that the hospitals of the future need to embrace in order to meet performance goals and evolve into the 21st century , writes MATTHEW BARKER of Aruba Networks.

For many governments, how a country looks after its own health is often the cornerstone of any successful political campaign. Even if budgets rise for healthcare systems, ageing populations mean that health services are being stretched more than ever. So, where do healthcare organisations even begin to try and become more streamlined and deliver a service that’s equivalent to other industries?

To continue to meet performance goals, the global healthcare system has to evolve and mobile technology will be at the very heart of this change. Technology is key to any 21st century business and healthcare is no different. The hospital of tomorrow will be a shadow of what it is today and if the right decisions are made, technology innovation will start to deliver huge benefits; not just to hospitals, but also to the patients it supports. We believe the hospital of 2025 will;

Be 50% more efficient through the birth of the ‘mCloud’

The mCloud will be a centralised, secure hub used for storing patient information that is accessible anywhere and anytime across the globe. A centralised hub will mean tomorrow’s medical records will be stored entirely on a private and secure cloud service that can be accessed wherever and whenever required. This will drive efficiencies through the roof.

mCloud allows hospitals to be part of a global, safe and secure network that gives doctors a broader set of records and a much more robust and holistic view of a patient. The money saved on issues like incorrect diagnosis could be reinvested into R&D departments allowing healthcare organisations to expand at a much quicker rate than they are doing today.

This centralised system will be enabled by an advanced Wi-Fi network experience that allows for the real-time prioritisation of data, which will save valuable time on diagnosis. Location services enabled by mobile technology will result in pieces of medical equipment being located much faster; items such as heart monitoring and other large diagnostic equipment will be easily located inside hospitals, meaning patients will have access to the machines much quicker than they currently do. Beyond this, location-based mobile will give much more refined and detailed location services inside a building so doctors can track and trace things much quicker.

Reduce misdiagnosis by 75% through the partnership of real-time data and mobile technology

Healthcare has traditionally lagged behind other key industries in terms of innovation – perhaps due to issues surrounding patient confidentiality. However, the hospital of tomorrow will make use of real-time data through the use of mobile software and devices, giving consultants greater visibility into a patient’s ailments and reducing misdiagnosis by over 75%.

These rising levels of accuracy will also be driven by #GenMobile who will be sharing data on mobile devices such as smartphones, wearables and tablets. As more and more hospitals become reliant on networks, IT security will become paramount so departments will need to invest heavily in order to alleviate some of the concerns often associated with network security.

From a management point of view, staffing levels will be much easier to control through the predictive capabilities of big data. Using mobile technology will see the rise of ‘virtual assistants’ meaning that facilities are managed in a much more efficient way. The management of beds will also mean patients are less likely to be waiting around for an empty bed. If beds are full or are about to become free, ward managers can be alerted to this in real time via their mobile device and react more effectively.

Deliver a truly paperless and wireless world driving better confidentiality and collaboration

Whilst it’s not believed all working environments will be paperless, there is a big push for many industries to go that way and healthcare is no different. The money spent on purchasing paper and document storage will reduce by over 80% equating to millions, if not billions of Rands saved each year. Regional data centres vs one central hub have been suggested as a way of easing many people’s fears that their records could be compromised, but as long as assurances over security are met, a paperless environment would have huge benefits to confidentiality. Within radiology, RIS and PACS systems have already led to paperless departments, saving space, time and enabling remote diagnosis from experts around the globe.

The implementation of wireless communications systems and VoIP goes hand in hand with this decline of the paper world. Doctors will be able to communicate and collaborate with individuals or groups with the touch of a button. The response time will be instantaneous and, by having all the right people are involved in the decision making process throughout, this will reduce errors and misdiagnosis. Poor communication will be a thing of the past.

Be a customised and smart patient experience

The hospital of tomorrow will be fully mobile, personalised and will resemble a modern day hotel.

With the traditional hospital consulting room showing minimal improvement since World War 2, many healthcare organisations have started to focus on ‘smart rooms’, which will completely revolutionise the patient experience. The rooms of tomorrow will be entirely connected and have the ability to communicate not just with consultants but also with the hospital as a whole. The hospital’s own personalised app will be at the very centre of this. Computers and networks will connect both inside and outside the room. Remote consulting, which is already being trialled across various European, countries will become the norm.

We’ll also start to see hospitals use their own apps to enable patients to make appointments through their mobile devices. Patients and visitors will be able to locate amenities once in the hospital, send and receive personalised messages to nurses and physicians, and access diagnostic results electronically just a handful of benefits. The bedside care of patients will transform in a huge way with mobility at the very core. Results of tests such as x-rays can be shared in an instant, with decisions on next steps being made much quicker than they are today. Doctors will then be able to share information with each other digitally, which means patients will no longer be waiting hours for guidance on next steps.

The road to the future

While the hospital of tomorrow is undoubtedly some years from becoming a reality, the technology is in place to begin the transformation now.

It begins with a review of hospital networks and an understanding of who needs to use them. Medical staff, patients and visitors need to use the facilities in very different ways and with different devices, but we now have the capabilities to cater to each of these preferences.

In order for healthcare organisations to take this towards becoming smarter, more efficient and more comfortable for their patients, leaders need to start considering, and building around, the digital age.

* Matthew Barker, regional manager for Sub-Saharan Africa at Aruba Networks

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AppDate: Prepare for space

In this week’s AppDate, SEAN BACHER highlights Space Nation Navigator, Hitman Sniper, Snake Mask, Memrise, WhatsApp Web, and Carrot Weather.

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Space Nation Navigator

Space Nation Navigator is a bit of a strange app. It is part game, part exercise and part educational. On the game side, users have to navigate the Mars Rover, put the International Space Station back into orbit or move their Martians to safety before a sand storm hits Mars. When it comes to exercise, Space Nation Navigator provides users with a range of exercises and Yoga videos to prepare them for space travel and working in an anti-gravity environment. The education aspect teaches users about the planets, and star constellations, and then offers quizzes on what has been taught.

Platform: Android and iOS

Cost: A free download.

Stockists: Visit the store linked to your device.

 

Memrise

Memrise takes a new approach to help people learn new languages. Instead of providing a user with random phrases and words to memorise, the app connects you with a person already fluent in the language you want to learn. In turn, the person you are speaking to wants to learn the language in which you are fluent. Once your profile is filled out and languages selected, it connects you with people around the world who are interested in your language, and then allows you to chat with them in real-time. Memrise also lets one learn new languages through games, chatbots and grammarbots that help with spelling, tenses and pronunciations.

Platform: Android and iOS

Cost: A free download.

Stockists: Visit the store linked to your device.

 

Hitman Sniper

Hitman Sniper is loosely based on the Agent 47 movie released a few years ago. The game offers players the ability to hone their shooting skills through a range of training courses and, once they think they are ready, they can start taking out the bad guys. Things start off easy enough, but they get more and more difficult as one progresses through the 150 missions on offer. One will also have to upgrade various gun components, like scopes, magazine capacities and silencers, to make the missions a little easier. Hitman Sniper lets users buy 16 to tackle each of the missions – either with real money or via the points accumulated by completing missions. Money and points can also be used to upgrade firearms.

Platform: Android and iOS

Cost: R7 – with a range of in-app purchases.

Stockists: Visit the store linked to your device.

 

Snake Mask

The iconic Snake game that was preinstalled on most older Nokia phones has had a complete make-over. It now uses Facebook’s AR technology, meaning that you have to navigate the snake around obstacles in your home or office, all the while collecting coins and stars that change the snake’s speed and length. Unfortunately, Snake Mask is only available on Nokia’s new range of smartphones. However, it should not take long before it slithers onto other devices.

 

Platform: New Nokia smartphones running Android.

Cost: Free to use through the Facebook app installed on the device.

Stockists: Available through the Facebook app.

 

WhatsApp Web

Although this is by no means a new app, it is an extremely useful one, and one that not many people know about. Tapping out WhatsApps on your phone is easy enough, but thanks to WhatsApp Web it can be even easier. Open the WhatApp Web page under WhatsApp and you will see a QR code. Scan this code through WhatsApp on your mobile and you will be shown a replica of what you would normally see on your phone. You can then type and reply to messages using your computer instead of having to stop everything and unlock your phone every time a message comes through. WhatsApp Web is great if you share your computer with other people as it automatically disconnects when the browser is closed. However WhatsApp also offers an app that when installed will stay connected to your phone unless you manually remove it.

 

Platform: Any up-to-date Internet browser

Cost: Free to use and install

Stockists: Visit www.WhatsApp.com

 

Carrot Weather

There are thousands of weather apps on the Internet these days and all of them do the same thing – inform you of the weather in your area. However, Carrot Weather has taken what is just another app and turned it into something fun. By fun, I mean sarcastic, rude and completely politically incorrect. A user starts off by selecting religious and political views. It then asks about personality, ranging from friendly to homicidal to overkill – which includes profanity. So, for instance, instead of waking up to to the standard partly cloudy forecast, Carrot Weather will display something like: “It’s only partly sunny, the sun is a total effing failure.” It also has a range of insults that it throws at you whenever you open the app – some of them downright insulting, so it is definitely not for those who are easily offended. The app’s user interface is very simple, displaying a week’s daily forecast and hourly forecasts for the day selected.

Platform: Android and iOS

Cost: Free to download but with adverts. The premium, advert free version costs R12 per month.

Stockists: Visit the store linked to your device.

* Sean Bacher is editor of Gadget.co.za. Follow him on Twitter on @SeanBacher

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SA Start-up reinvents PABX

For any South African business, the idea of setting up or changing a telephonic switchboard system is the stuff of nightmares. Dealing with expensive hardware and hearing things like QSIG and VOIP is not what you’d call exciting.But now there is an app.

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Enter BuzzBox (www.buzzboxcloud.co.za), a web-based telephone switchboard that is aimed at small and medium sized businesses wanting to take the hassle and cost out of the company switchboard. Whether you are a small one-man operation or a larger organisation with staff working remotely, BuzzBox is the best switchboard solution.

What sets BuzzBox apart from anything else on the market is its easy-to-use dashboard. It puts you in control of everything from picking your phone number to setting up voice prompts and managing your business-hours schedule.

BuzzBox was developed when the startup behind it, Jini-Guru, needed such a service for its own use across multiple continents. “When we started Jini-Guru we could not find a seamless online process that would allow us to set up a full web-based switchboard, so we decided to build one for ourselves,” says Mike Smits, Director at Jini-Guru.

He says a lot of startups today are tech savvy and know how to use apps and the services that go with it. “It’s the uberisation of services and its driving demand for instant service activation.”

BuzzBox works as an app on both iOS and Android but users wanting a desk phone option can choose from a variety of devices on offer or use their existing VOIP phones.

Setting up a BuzzBox account takes 5 minutes. During registration your FICA documents are uploaded [ID and proof or residence] and you get to pick your phone number before the account is created. Companies that want to keep an existing number can do so too.

The real magic happens when you log on to the BuzzBox Dashboard. The main screen displays a summary of statistics for your account while the left-hand menu provides you quick access to various configuration settings and reports.

Setting up new extensions or external numbers is done with a few clicks and you can even set up various departments which is a great way to route a call to various people in a department, like sales or support.

The intuitive user interface also makes it easy to set up hold-music and voice prompts. You can add voice prompts by recording them straight to your phone, just make sure you use a clear voice with quiet surroundings for the best customer experience.

One of the main features of BuzzBox is its call recording feature that allows an organisation to record calls for legislative purposes, such as a lawyer, or for customer service purposes such as support. Recordings are stored securely online, and you have the ability to download recordings for playback. Companies can opt-in for this service and it’s free to use. Recordings are stored online and are fully encrypted so only you can listen to, or download them. Storage costs R1 for every 1000 minutes of stored recordings.

Other features include call forwarding and scheduling. The latter allows you to set office hours for your organisation which will divert calls to an after-hours messaging service. You also have the option to enable routing to an employee who is on call after hours.

BuzzBox also has a reseller program for companies wanting to offer this as a switchboard solution to their existing customers.

The costs for this service is R89 p/m for the first phone number which includes your first extension for free. Thereafter you’ll pay R89p/m per extension. Calls between extensions are free but you pay per second for all outgoing phone calls. More info on pricing can be found here: https://buzzboxcloud.co.za/pricing/

BuzzBox is offering a Launch promotion where they are offering the first line and extension free for 12 months. Only pay for calls. Use promo code “feoifyaa” during sign-up to apply your discount.

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