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The hospital of tomorrow

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Cloud and mobile are just two technologies that the hospitals of the future need to embrace in order to meet performance goals and evolve into the 21st century , writes MATTHEW BARKER of Aruba Networks.

For many governments, how a country looks after its own health is often the cornerstone of any successful political campaign. Even if budgets rise for healthcare systems, ageing populations mean that health services are being stretched more than ever. So, where do healthcare organisations even begin to try and become more streamlined and deliver a service that’s equivalent to other industries?

To continue to meet performance goals, the global healthcare system has to evolve and mobile technology will be at the very heart of this change. Technology is key to any 21st century business and healthcare is no different. The hospital of tomorrow will be a shadow of what it is today and if the right decisions are made, technology innovation will start to deliver huge benefits; not just to hospitals, but also to the patients it supports. We believe the hospital of 2025 will;

Be 50% more efficient through the birth of the ‘mCloud’

The mCloud will be a centralised, secure hub used for storing patient information that is accessible anywhere and anytime across the globe. A centralised hub will mean tomorrow’s medical records will be stored entirely on a private and secure cloud service that can be accessed wherever and whenever required. This will drive efficiencies through the roof.

mCloud allows hospitals to be part of a global, safe and secure network that gives doctors a broader set of records and a much more robust and holistic view of a patient. The money saved on issues like incorrect diagnosis could be reinvested into R&D departments allowing healthcare organisations to expand at a much quicker rate than they are doing today.

This centralised system will be enabled by an advanced Wi-Fi network experience that allows for the real-time prioritisation of data, which will save valuable time on diagnosis. Location services enabled by mobile technology will result in pieces of medical equipment being located much faster; items such as heart monitoring and other large diagnostic equipment will be easily located inside hospitals, meaning patients will have access to the machines much quicker than they currently do. Beyond this, location-based mobile will give much more refined and detailed location services inside a building so doctors can track and trace things much quicker.

Reduce misdiagnosis by 75% through the partnership of real-time data and mobile technology

Healthcare has traditionally lagged behind other key industries in terms of innovation – perhaps due to issues surrounding patient confidentiality. However, the hospital of tomorrow will make use of real-time data through the use of mobile software and devices, giving consultants greater visibility into a patient’s ailments and reducing misdiagnosis by over 75%.

These rising levels of accuracy will also be driven by #GenMobile who will be sharing data on mobile devices such as smartphones, wearables and tablets. As more and more hospitals become reliant on networks, IT security will become paramount so departments will need to invest heavily in order to alleviate some of the concerns often associated with network security.

From a management point of view, staffing levels will be much easier to control through the predictive capabilities of big data. Using mobile technology will see the rise of ‘virtual assistants’ meaning that facilities are managed in a much more efficient way. The management of beds will also mean patients are less likely to be waiting around for an empty bed. If beds are full or are about to become free, ward managers can be alerted to this in real time via their mobile device and react more effectively.

Deliver a truly paperless and wireless world driving better confidentiality and collaboration

Whilst it’s not believed all working environments will be paperless, there is a big push for many industries to go that way and healthcare is no different. The money spent on purchasing paper and document storage will reduce by over 80% equating to millions, if not billions of Rands saved each year. Regional data centres vs one central hub have been suggested as a way of easing many people’s fears that their records could be compromised, but as long as assurances over security are met, a paperless environment would have huge benefits to confidentiality. Within radiology, RIS and PACS systems have already led to paperless departments, saving space, time and enabling remote diagnosis from experts around the globe.

The implementation of wireless communications systems and VoIP goes hand in hand with this decline of the paper world. Doctors will be able to communicate and collaborate with individuals or groups with the touch of a button. The response time will be instantaneous and, by having all the right people are involved in the decision making process throughout, this will reduce errors and misdiagnosis. Poor communication will be a thing of the past.

Be a customised and smart patient experience

The hospital of tomorrow will be fully mobile, personalised and will resemble a modern day hotel.

With the traditional hospital consulting room showing minimal improvement since World War 2, many healthcare organisations have started to focus on ‘smart rooms’, which will completely revolutionise the patient experience. The rooms of tomorrow will be entirely connected and have the ability to communicate not just with consultants but also with the hospital as a whole. The hospital’s own personalised app will be at the very centre of this. Computers and networks will connect both inside and outside the room. Remote consulting, which is already being trialled across various European, countries will become the norm.

We’ll also start to see hospitals use their own apps to enable patients to make appointments through their mobile devices. Patients and visitors will be able to locate amenities once in the hospital, send and receive personalised messages to nurses and physicians, and access diagnostic results electronically just a handful of benefits. The bedside care of patients will transform in a huge way with mobility at the very core. Results of tests such as x-rays can be shared in an instant, with decisions on next steps being made much quicker than they are today. Doctors will then be able to share information with each other digitally, which means patients will no longer be waiting hours for guidance on next steps.

The road to the future

While the hospital of tomorrow is undoubtedly some years from becoming a reality, the technology is in place to begin the transformation now.

It begins with a review of hospital networks and an understanding of who needs to use them. Medical staff, patients and visitors need to use the facilities in very different ways and with different devices, but we now have the capabilities to cater to each of these preferences.

In order for healthcare organisations to take this towards becoming smarter, more efficient and more comfortable for their patients, leaders need to start considering, and building around, the digital age.

* Matthew Barker, regional manager for Sub-Saharan Africa at Aruba Networks

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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