The way all devices are becoming networked, referred to as the Internet of Things, is about to take a leap forward, as vastly greater intelligence gets built into automation. But it requires both vision and investment, writes ARTHUR GOLDSTUCK.
There is bad news for fans of science fiction movies like Star Trek and Star Wars: the near future does not promise “warp speed” that can take us to the next galaxy in a few blinks of an evolved eye or three. The good news is that we are about to take another warp speed-like leap into the future.
“We’ve barely started – we’re in the first hour of the first day of the first week of the networking revolution,” says Dr Marcus Weldon, chief technical officer of Alcatel–Lucent and president of Bell Labs, which could be said to have started all the trouble with its founder’s invention of the telephone back in the 19th century.
He was speaking at the recent launch in London of the first book by Bell Labs, entitled “The Future X Network”, which argues that automation is about to enter a new era, driven by massive network capacity and interconnectedness. The result will be a revolution across numerous sectors and disciplines, from vehicles to medicine to tourism.
“In each of the industrial revolutions there was a measure of automation. But, most of the time, automation was still local, and a local control room managing the local process. That’s still the world of today.
“What we’re talking about is extreme or remote automation, or the virtualisation of automation. You can run anything from anywhere, so you could create a virtual production line which would have virtual products built in one place, and printed on a 3D printing machine elsewhere.”
This level of networking will be made possible by massive increases in data availability, speed and analysis.
And there is an additional factor that will ensure this is not your great-grandfather’s automation.
“Automation has been an element of previous industrial revolutions, but this is the era of intelligent automation of everything. The Internet of Things is becoming a tired term, because is makes it sound like its just about networking of things. The Automation of Everything (AoE) is what it’s about, in that you have things being networked, but also the intelligence built into it.”
Weldon believes that the AoE will be routinely used to solve problems.
“Let’s start with basic examples: if you place instruments throughout the water supply and immediately know where water is leaking out of conduits and water facilities, you can optimise that infrastructure. Twenty per cent of the world’s water supply is lost through leaks. If you can see where the leaks are as they occur, you can improve the water supply by 20 per cent and, in many countries, by much more than that.
“You can say the same of roads and traffic. If you can optimise traffic flow, you create more efficient use of infrastructure. If you have more intelligent automation of that system, you get more bang for your buck from investment. If you can get 20 or 40 per cent more bang for your buck, that’s free money, just by adding intelligent control.”
Investment in fibre optic networks is an obvious move for creating the supporting infrastructure for more efficiency in all systems, says Weldon. Not only does it result in a greater return on investment, but frees up capital for expanding infrastructure.
“You can add massive amounts of new capacity that allows you to do new things. I may have enough wireless capacity to put sensors along road or railways, but maybe not enough to have 100 sensors per person. But if make it more efficient, then add and add and add, that’s how you create a digital society. That’s how you move from today to tomorrow.”
He gives examples ranging from virtual tours of the Kruger Park to mining companies in Australia being able to analyse massive amounts of data on site rather than having to transport it physically to other locations for analysis. Not only is the analysis faster, but far more can be discovered through applying far more powerful analytics.
“We’re not even talking about new data; they just can’t afford to operate on all the data they have! All kinds of stuff comes for ‘free’ if you’re willing to make the investment.”
The challenge is no longer the technology to make all of this possible. The real challenge is having the vision for a future that is built on the foundation of this technology. In the absence of both the vision and the foundation, one can throw any amount of tablets and gadgets at schools and students, for example, and see little return on investment.
Huawei goes ultra-premium
Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.
The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.
“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”
The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology. The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.
High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.
Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :
· The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it
· The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation
· The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days
· An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket
· 256GB of internal storage means those constantly on the go and constantly on their phone can be worry free
· Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go
· Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water
Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”
Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.
The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.
Cross-channel chat launched
Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.
It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.
“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”
Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.
As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.
“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”