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Tech can be our conscience

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Technology is great, but is it making us lazy, or is it transforming us into better people? JURIE SCHOEMAN, an executive at BSG explores the issue further.

It’s a busy Friday night in October 2000. A time before budget airlines, mobile apps, smartphones and the Gautrain. I’m rushing to Johannesburg International Airport (JIA) for a flight to Cape Town. With no GPS or real-time traffic information to rely on, and a chunky Nokia 5520 as my only travel companion, I’m cutting it fine – and I still have to check in.

After 15 minutes of dodging construction hazards in my innocuous white Ford Escort, I finally find an open parking bay and race to the counter with minutes to spare. Upon returning to Johannesburg two days later, I realised I had no idea where I had parked my car and was forced to commit the next hour to finding it.

When travelling again a month later, I add a calendar entry on my Nokia reminding future me of the floor and pillar closest to my car. Suddenly my mobile companion was adding value beyond merely being a phone. Years later, having upgraded to a Sony Ericsson with a full colour camera, I simply snapped a photo of the parking bay number stencilled on the ground behind my car – progress!

Fast forward to today when technology has continued to reduce the pain points associated with travelling. Thanks to the Gautrain and services like Über, I no longer have to drive to the airport, but if I do, GPS and real-time traffic information will work out the fastest route, and will even tell me when to leave the house without me ever adding a calendar invite. Best of all, I can drop a GPS pin at my parking location so I never lose my car again.

We’ve come a long way. My mobile companion went from just being a phone, to also being a calendar, camera and photo journal, and then a navigation device, and now a fully integrated mobile assistant. It’s gone from being able to use a few simple functions to do what I tell it to do, to proactively anticipating my needs and using a vast range of information to find better ways for me to achieve my goals.

I see two diverging paths, separated by how comfortable we are giving the external world access to who we are and what we do, and the potential benefit is directly proportional to that level of access.

High-tech road

The first path, the high-tech road, is an increasingly digitised, predictive and integrated one. Down this path, my mobile companion will be more knowledgeable about the world than I am – it may even know more about me than I do. Through the wonder of the connected world and data analytics, it is going to understand my goals and needs, and help make me a better version of myself. This could mean on-selling / cross-selling promotions based on what I’ve just done, or even what I’m thinking of doing, collaborating with as many as 28 billion other devices in the world by 2020, including my fridge, car and online retailers, to ensure that I never run out of milk or miss a car service.

There are a few risks associated with this path: the physical ‘text neck’, which is what two to four hours a day of hunching over a phone will do to you, and the mental risk of abdicating accountability to the device. As we become more reliant on our devices, we’ll begin regressing as our brains become lazier. A recent study shows more than 50% of Europeans can’t recall their children’s phone numbers without the help of their mobile phones. Ironically, many of us have resorted to using those same mobile devices to do brain training, using apps that probably don’t work.

There is also a risk to our relationships, with 61% of people admitting they regularly sleep with their smartphone turned on under their pillow or next to their bed, with more than 50% feeling uncomfortable when they don’t have access to their phones. The fact that there’s an app designed to switch off notifications to allow two adults to engage with one another without being disturbed is disturbing in itself!

Low-trust road

The second path, the low-trust road, is one where we rely more on ourselves to be successful, without assistance from the digital world. It’s a path that values privacy over prediction and control over coercion. While it’s certainly more old-fashioned, it’s one where people may manage to be engaged for more than six minutes at a time, or spend more time sleeping than online each day. That said, it’s only a matter of time before the march of progress makes it impossible to live off the digital grid and the laggards on the low-trust road will have to embrace the digital world or become social hermits.

I have high hopes for a world where the mobile device goes from being a second brain to being a second conscience, where your mobile device is the angel on your shoulder, urging you to do what’s best. Helping you to save instead of incurring more debt, or obey traffic laws instead of taking reckless short-cuts. If this can be realised, our mobile devices can help to make us better people, in a better world.

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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