As load shedding threatens businesses and their livelihood by causing them to turn customers away, TRACEY NEWMAN believes that many can turn to cloud-based services to keep themselves operational when the lights go out.
As the scourge of load shedding once again threatens to cause havoc amongst South African businesses by plunging restaurants into darkness during peak lunch time hours and causing clothing retailers to turn customers away during profitable weekend shopping hours, what measures can local companies take to minimise the impact of blackouts on their business?
According to Tracey Newman, SMB Lead at Microsoft South Africa, the answer, especially for companies that cannot afford to adopt green solutions and expensive UPS’s, may lie in the cloud – that is for businesses to adopt cloud-based services.
Besides leaving a business in the dark, power outages also breaks the line of communication organisations have to customers, partners, and service providers. Here, cloud-based services can keep that line open after Eskom closes the power taps. Unlike PABX lines, solutions like Skype for Business will enable a company to make or answer business calls and have conference calls with clients or video calls with employees in the field during power outages.
Staying productive during outages & out of the office
With cloud storage, there is no longer a need to have expensive UPSs running the company’s server during load shedding times since data is stored online and can be access from anywhere, any time, and using virtually any device. The organisation’s crucial business data remains accessible during power outages, since employees only need a connection to the internet like a 3G dongle plugged into a laptop or even a smartphone acting as a Wi-Fi hotspot for instance.
In fact, cloud has advantages for business with UPS’s as well since the network, computing and storage equipment takes around 40% of the power, while 35% is allocated to cooling the equipment, and only 5% goes to lighting as well as other ancillaries. This means that the cloud can offer significant cost and reliability advantages for businesses relying on UPS power during power outages.
Cloud-based services also make it possible for staff to work from home, where they can utilise soft phone (VoIP) capabilities and presence information to answer calls and attend meetings. Companies that are expanding quickly can utilise these services to instigate a telecommute programme for employees who do not need to be office bound all day to reduce office space costs as well as the impact of power outages. The added benefit of initiatives like these is an improvement in employee retention since workers have the flexibility to work from anywhere.
Providing secure access to the data you need most
A common barrier preventing organisations from moving forward with the migration of their data to the cloud is concerns over security and privacy. At Microsoft South Africa, the protection of user privacy and their personal data is as important as fostering innovation. We understand that our customers will only use technology that they trust and that is why we work hard to strengthen privacy and compliance protections for our customers in the cloud.
“Some of the fruits of our labour in this regard includes the fact that Microsoft has become the first major cloud provider to adopt the world’s first international standard for cloud privacy, namely ISO/IEC 27018. This standard was developed by the International Organisation for Standardisation (ISO) to establish a uniform, international approach to protecting privacy for personal data stored in the cloud,” says Newman.
She added that, “Our adherence to the standard ensures that we only process personally identifiable information according to the instructions that customers provide to us. For enterprise customers, our adherence also reaffirms our commitment not to use enterprise data for advertisement purposes.”
NSBC is always connected thanks to the cloud
For an organisation like the National Small Business Chamber (NSBC) being constantly connected to its data and services, even from remote locations is important. The NSBC needed a solution that could support the growing Bring Your Own Device phenomenon amongst its employees and offer mobility as well as access to email as well as documents from anywhere and consequently migrated to Office 365.
To date the NSBC has enjoyed several benefits as a result of migrating its legacy on premise business tools to Microsoft Office 365 including access to unlimited email storage space, which was a constant internal challenge at the NSBC. In addition, the solution automatically backs up the organisation’s information to a remote location, keeping data safe in the event of break-ins or fires.
The move to the cloud has become imperative to the survival of the SMB, not just because of the resulting isolation from the effects of power outages, but also because it is secure and provides flexibility for employees who are empowered to be productive for their company from wherever they find themselves.
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Accenture opens Fjord design centre in Johannesburg
Accenture has launched its first design and innovation studio on African soil, Fjord Johannesburg.
The company says the move significantly expands its design capabilities and demonstrates its commitment to unlocking Africa’s innovation potential through the creation of experiences that redefine industries in our constantly evolving digital era.
The new studio, opening in November, will be located at Accenture’s new 3875m² offices in Waterfall. It will be led by Marcel Rossouw, design director and studio lead for Fjord Johannesburg.
Said Rossouw, “Brands are constantly asking, ’how does one take a business need or problem, build that out into a definition of a service experience, and then bring it to market?’ It’s about re-engineering existing service experiences, identifying customer needs, prototyping rapidly, iterating often and proving or disproving assumptions. But it’s also about getting feedback from customers. The combination of these factors helps companies advance towards the ultimate service experience.”
Fjord is the design and innovation consultancy of Accenture Interactive. The Johannesburg location marks its 28th design studio globally, solidifying its position as the world’s leading design powerhouse.
Working in the same location as Accenture Interactive will allow Fjord to fuse its core design strategy DNA with the digital agency’s expertise in marketing, content and commerce to create and deliver the best customer experiences for the world’s leading brands.
Accenture Interactive Africa‘s blend of intelligent design and creative use of technology has already been used by some of South Africa’s largest and most prominent brands, including Alexander Forbes, Discovery, MultiChoice and Nedbank. The digital agency has also earned industry accolades for its innovative and compelling business results, most notably two gold awards in the Service Design category at the 2017 and 2018 Loeries awards.
“Great design tells great stories,” says Wayne Hull, managing director of Accenture Digital and Accenture Interactive lead in Africa. “It unifies a brand, drives innovation and makes the brand or service distinctive and hyper-relevant in both the digital and physical worlds. This is critical to achieving results. Having Fjord Johannesburg as part of Accenture Interactive, and collaborating with all of Accenture Africa, will provide unique experiences and forward-thinking capabilities for our clients.”
“Businesses in South Africa are becoming more design-aware and are looking to take greater advantage of design skills to compete with the rest of the world,” said Thomas Müller, head of Europe, Africa and Latin America at Fjord. “We’re excited to open our first design studio on the continent and to be part of an emerging market that is ripe for design and innovation, and open for business. Developing markets like South Africa are challenging assumptions and norms about what digital services and products are meant to be, and we’ll strive to put design at the heart of the innovation being produced there.”
Mickey’s 90th for SA
Disney Africa announced the local launch of the Mickey the True Original campaign, joining the global festivities honouring 9 decades of Mickey Mouse, his heritage, personality and status as a pop-culture icon.
As 18 November 2018 marks 90 years since his first appearance in Steamboat Willie in November 1928, a series of world-wide celebrations will be taking place this year and South Africa is no different.
The campaign will come to life with engaging content and events that embrace Mickey’s impact on the past, present and future. The local festivities kick off in earnest this month, leading up to Mickey’s 90th anniversary on 18 November 2018 and beyond:
- An exclusive local design project where ten highly talented South African artists will apply their own inspiration and artistic interpretation on 6-foot Mickey Mouse statues.
- Once revealed to the public, the statues will form part of the Mickey the True Original South African Exhibition, inspired by Mickey’s status as a ‘true original’ and his global impact on popular culture. The exhibition will travel to 3 cities and delight fans and families alike as they journey with Mickey over the years. Featuring 4 sections highlighting Mickey’s innovation, his evolution, influence on fashion and also pop culture, the exhibition is in collaboration with Samsung and Edgars, and will visit:
o Sandton City, Centre Court: 28 September – 14 October
o Gateway Theatre of Shopping, Expo Explore Court: 19 October – 11 November
o Canal Walk Shopping Centre. Centre Court: 16 November – 26 November
- Samsung continues their collaboration with Disney as they honour Mickey’s 90th anniversary nationally at all Samsung and Edgars Stores. Entitled Unlocking the Imagination, fans are encouraged to visit these stores, take a selfie with a giant Mickey plush toy using their Samsung Galaxy Note9 and stand a chance to win not only a giant Mickey plush, but also an international family trip. Visit www.Samsung.com for more information
- Mickey’s 90th Spectacular, a two-hour prime-time special, will be screened on M-Net 101 later this year. The elegant affair will feature star-studded musical performances, moving tributes and never-before-seen short films. Superstars from music, film and television will join the birthday fun for the internationally beloved character.
- In addition, look out for special programming on Mickey’s birthday (18 November) across Disney Channel (DStv, Channel 303), Disney XD (DStv, Channel 304) and Disney Junior (DStv, Channel 309).
- In retailers, Edgars will be stocking a complete collection of trendy fashion, accessories and footwear for the whole family, inspired entirely by Mickey Mouse.
- Mickey will be the central theme of an in-store campaign nationwide this November and December, with brand new products, apparel, toys, as well as titles from Disney Publishing Worldwide, including books, arts & crafts and comics
- Discovery Vitality and Disney are celebrating healthy, happy families this festive season by offering helpful and exciting tips and tricks on how to eat nutritious, yet delicious, foods, all inspired by Mickey. There’s also a trip to Disneyland Paris up for grabs. Log on to www.discovery.co.za/vitality for information.
- And much more – check the press for updates
“Binding generations together more than any other animated character, Mickey Mouse is the “True Original” who reminds people of all ages of the benefits of laughter, optimism and hope,” says Christine Service, Senior Vice President and Country Manager of The Walt Disney Company Africa. “With his universal appeal and ability to emotionally connect with generations all over the world, no other character quite occupies a similar space in the hearts and minds of a global fan base and we are thrilled to be sharing these local festivities.”
Mickey’s birthday is celebrated in honour of the release of his first theatrical film, Steamboat Willie, on 18th November 1928, at the Colony Theatre in New York City. Since then, he has starred in more than 100 cartoons and can currently be seen on Disney Channel (DStv, Channel 303) in the Mickey Mouse cartoon series and on Disney Junior (DStv, Channel 309) in Mickey and the Roadster Racers.
South African fans are encouraged to share their Mickey Mouse moments on social media using the hashtag#Mickey90Africa.