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Solving the Case of the Grumpy Smartphone

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We all wrestle with the frustration of love affairs with fresh new phones that end in frustration as they become ageing grumps. ARTHUR GOLDSTUCK looks at reasons and solutions.

When that fresh new smartphone enters our lives, it often matches both our budgets and our lifestyles. It’s an expression of ourselves and of the hope that, this time, it’s going to be a long-term relationship.

A year later, it’s just like all the rest of them. Slow, cantankerous, temperamental, and prone to shut down on you just when you need a meaningful conversation.

Are phones designed to become ageing grumps? Is this a form of planned obsolescence that guarantees the manufacturers will keep selling new, improved devices as we become more addicted to the faster, better and – the real hope – fresher?

Well, yes. If phone makers didn’t keep making better phones, they would go out of business. But the truth is, they can’t help it. The technology going into the phones that are made today is simply not advanced enough to cope with the demands that we all make of the devices tomorrow.

As new apps emerge that give us new capacity and capability in our work, social, and entertainment lives, we push last year’s phone to the limit and are surprised that it groans under the weight of our expectations.

It’s not just that new apps are ahead of their time. In most cases, they could work on phones made six years ago or more. It’s that there are just so many of them. This is the main clue to The Case of the Grumpy Smartphone.

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The core reason why smartphones were so much faster than humans is that they are not smart enough to clean up after themselves.

There are a number of specific reasons. These include two major slowdown factors:

1. Most apps run in the background on the phone, even when you’re not using them. As you install more apps, more apps are running in the background, using more data, more battery power and more system memory. This gradually slows down the phone, even in the absence of any use of these apps. Because they are also constantly draining the battery, they reduce the life of the battery.

2. As your storage fills up with saved files (photos, videos, documents), as well as cached files from websites you visit or attachments to your chats and received emails, each new file is stored in small chunks of data spread across the phone’s drive – the storage that lies within the device. As more chunks of data are spread more widely, it makes retrieval of the files slower, but also slows down the storage of new files.

You would think that deleting a file or app would solve the problem, but it does such a messy job, it’s almost as bad as spilling coffee on the handset. As one does. When you delete files, the freed up space is spread out across the drive, and new files have to find enough space in all these new holes to fit in comfortably. All of this results in the phone becoming less efficient over time.

There are many workarounds to clean up the mess, but none of them represent a real solution.

The first smartphone to address the problem directly, the Huawei Mate 9, was launched in November 2016. It introduced machine learning algorithms that monitor the user’s behaviour, shuts down unused apps, optimises processor use for the tasks at hand, and prevents fragmentation of files.

In short, it cleans up after the user, using artificial intelligence (AI). Not the kind that will graduallly develop self-awareness and take over the world, but rather the kind that has context awareness and keeps doing one job better as it learns.

At the launch, Huawei claimed that, over an 18 month period, you would end up with a more efficient, better performing phone.

We’re now at the halfway mark in testing Huawei’s claim, so the phone still has 9 month to prove itself. If it performs as advertised, “machine learning” may well be the next standard feature in smartphones.

“In future we will introduce more AI fucntions, like components in charge of different aspects of the phone’s performance,” says Likun Zhao, GM of Huawei Consumer Business Group in South Africa. He feels strongly that the evolution of the handset is about to enter a third era, following the early feature phones as the first and the basic touchscreen smartphone, pioneered by Apple, as the second.

“We think the big change from version two to version three is AI. The smartphone plus AI equals the intelligent phone.”

Huawei, he says , defines the intelligent phone according to three key features: “First, intelligent interaction, which is very simple: the phone will be like your eyes, your ears, nose, tongue and brain; the smartphone can listen, hear, taste, and feel.

“Second, is borderless display. Today it all depends on the screen, text, and voice, but we think in future it will also be based on the actions of users, behaviour of users, and even proactive perception, like tracking your eyes automatically. This means the screen is no longer the border; it extends to your body.

“Third is proactive, intelligent services, starting with machine learning, but with AI becoming like the brain, where the phone can think, and can study behaviour.”

At that point, the phone begins to refresh itself, which means it is also likely to start treating its users better. But this could be anything from two to 10 years away, so what do you do in the meantime?

First, on most Android phones, there is a maintenance option. On the latest Samsung S8 devices, it’s labelled Device Maintenance, and allows the user to optimise the phone’s “maintenance status”. With one click, you can close apps running in the background, free up storage from temporary files, identify apps that are making abnormal use of the battery and shut those down, and clean up apps that are vulnerable to malware, which can infect and damage the phone’s software.

The function also balances battery life and screen resolution for everyday use, or enhances specific functions for games, entertainment or other forms of high performance. Most Samsung and Huawei smartphones have similar functions.

If the function is not available on your phone, or it does not offer a powerful enough set of maintenance tools, many apps perform a similar role.  For example, AVG Cleaner conducts an analysis, doing a particularly good job of identifying content that has been cached and can be deleted if not needed on the phone. Its only drawback is that it demands payment for a Pro version that allows automatic cleaning and to optimise battery use.

It’s worth shopping around in your app store to find equivalent phone maintenance apps that don’t demand payment for every additional function. However, it may also be worthwhile forking out a few rands or dollars to protect your investment in a device that cost hundreds or thousands when you were first persuaded to enter a relationship.

  • Arthur Goldstuck is founder of World Wide Worx and editor-in-chief of Gadget.co.za. Follow him on Twitter and Instagram on @art2gee

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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