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Software-defined data centres key to digital business

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Global Big Data revenues are expected to grow to just under $38 billion and cloud computing service revenues to more than $4 billion in 2016. MATTHEW LEE, Regional Manager for Africa at SUSE, looks at the growth of software-defined data centres.

There are market and technology forces at play that are driving the evolution of the data centre. If companies are to remain relevant for their stakeholders, they need to be able to adapt to these changing data requirements. Not only is the role of data becoming more integral in the success of a business, but it has become an indispensable tool for interpreting and analysing the sheer amount of information at the disposal of decision-makers.

In essence, software-defined data centres virtualise all elements of the infrastructure such as networking, storage, security, and processing power and runs it as a service. With the focus being on flexibility, scalability, and redundancy, the potential impact this will have on business models is significant.

Inside the organisation, CIOs have to be even more responsive to new service demands than before. Given the pressure of ever-decreasing budgets, they no longer have the luxury of throwing resources at challenges if they have to start playing catch-up to their competitors. This means investment in technology is done based on how quickly it can benefit the organisation and how it aligns to the business strategy.

What this boils down to is the fact that legacy applications alone are no longer good enough to meet the on-demand requirements of today’s digital business.

One of the benefits of the software-defined data centre is the fact that it gives organisations complete control over their hosted environments and the associated resources utilised. And because many solutions are built on open source components, easier integration into many of the existing company processes and system are ensured. This minimises any potential disruption and gives decision-makers the peace of mind to remain focused on meeting their business deliverables.

This modern data centre also means companies get access to specialised applications that simplify tasks and provide them with competitive advantage. It extends to business models that are more flexible and cater for anything from pay-as-you-use models to self-service IT and the capacity to quickly scale up or down as business needs change.

A digital business is required to be more agile when it comes to IT solutions than in the past. Across industry sectors, companies can ill afford to be stuck with a legacy approach only that is inflexible and cannot provide the innovation required to move beyond complexity. A virtualised approach addresses these issues. While understanding the importance of Big Data and the cloud was a first step, moving towards these more innovative data centres has to be the next.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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