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Mobile key to service delivery

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Service delivery in the public sector is an on-going topic of discussion and according to MOHAMED CASSOOJEE, the only effective way to drive an efficient service delivery to South Africans is through the use of mobile.

Service delivery in the public sector is an on-going topic of discussion, as it significantly affects each individual South African directly.

According to Mohamed Cassoojee, vice president and country manager for Software AG in South Africa, the only truly effective way to drive out efficient service delivery to South Africans is through mobile access. “It just isn’t possible to build enough physical customer service centres across our extremely diverse areas of population, where over 50 million people are spread out across our country’s expansive area,” explains Cassoojee.

Cassoojee goes on to say that a major hurdle to the effective rolling out of mobile service delivery solutions is the lengthy and complicated procurement process when trying to take a blanket approach to implementing these systems on a national level. “The solution to this is for municipalities to take on the project of mobile connectivity themselves, and this is something that we’re seeing happening more and more,” says Cassoojee.

“A great example of this is the Ekurhuleni Metropolitan Municipality (EMM), which has recently been the recipient of global accolades for its advancements in digitising service delivery.” Based on case studies such as EMM, mobile connectivity has proven to be a significant way for individual municipalities to fast track service uptake, by both government employees and the general public. These include basic services like water, sanitation and electricity, as well as more extensive services such as healthcare, education and skills development.

“Mobile is especially impactful on those who do not have the convenience of being located close to customer services and city centres, such as residents of rural areas,” continues Cassoojee. He explains that one of the biggest challenges facing effective service delivery in South Africa is that services are concentrated in metro areas.

“The result is a huge amount of the population coming into these metro areas in order to gain access to services, which the country is simply not prepared for from an infrastructure perspective. The solution to this challenge is mobile connectivity. It allow government to drive the required deliverables and services outward, thus creating the opportunity for many people to move back to rural areas, which can have an enormously positive knock-on effect on our strained and overcrowded cities,” Cassoojee explains.

The revolution of mobile connectivity in service delivery also carries vast benefits for government employees. “We are able to not only create and roll out mobile device applications for the public to access these services, but also facilitate verification that government is required to conduct, through utilising mobile device reporting systems,” says Cassoojee. “Field agents are able to immediately capture and process information, regardless of where they are, without having to be tied to an office with endless paperwork.”

“This also significantly reduces the need for rural residents having to make multiple trips to the city at inconvenient times and at a high cost. Government will essentially be able to take these services to the people, rather than the people having to request them.”

The potential for the expansion of service delivery through mobile connectivity is limitless, and Cassoojee predicts that if South African municipalities are able to follow the example of public sector mobile pioneers such as EMM, both government and the general public will be able to experience substantial improvements in the delivery of a vast range of much needed services.

* Follow Gadget on Twitter on @GadgetZA

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Password managers don’t protect you from hackers

Using a password manager to protect yourself online? Research reveals serious weaknesses…

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Top password manager products have fundamental flaws that expose the data they are designed to protect, rendering them no more secure than saving passwords in a text file, according to a new study by researchers at Independent Security Evaluators (ISE).

“100 percent of the products that ISE analyzed failed to provide the security to safeguard a user’s passwords as advertised,” says ISE CEO Stephen Bono. “Although password managers provide some utility for storing login/passwords and limit password reuse, these applications are a vulnerable target for the mass collection of this data through malicious hacking campaigns.”

In the new report titled “Under the Hood of Secrets Management,” ISE researchers revealed serious weaknesses with top password managers: 1Password, Dashlane, KeePass and LastPass.  ISE examined the underlying functionality of these products on Windows 10 to understand how users’ secrets are stored even when the password manager is locked. More than 60 million individuals 93,000 businesses worldwide rely on password managers. Click here for a copy of the report.

Password managers are marketed as a solution to eliminate the security risks of storing passwords or secrets for applications and browsers in plain text documents. Having previously examined these and other password managers, ISE researchers expected an improved level of security standards preventing malicious credential extraction. Instead ISE found just the opposite. 

Click here to read the findings from the report.

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MWC: Next generation of inflight connectivity to be unveiled

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Next week at Mobile World Congress, the Seamless Air Alliance will reveal progress on its mission towards enabling the next generation of inflight connectivity. This follows a significant start for the Alliance, which has seen membership increase five-fold since the first meeting in June of last year. The Alliance has a new research laboratory setup and continues progress through its three working groups, writing specifications for the technology, requirements, and operations.

These developments represent a huge leap towards the goal of making connectivity as easy and enjoyable in the skies as it is on the ground. Appearing as part of the Airbus stand (Hall 6, stand 6G34), the Seamless Air Alliance will reveal specification topics that have been completed and published to its membership.

“The passenger experience with inflight connectivity remains one of the great technology challenges. From Day One we have been determined to deliver on our mission to bring industries and technologies together to make the inflight internet experience simple to access and a delight to use,” said the Alliance’s Chief Executive Officer, Jack Mandala.

“I have been tremendously encouraged by the enthusiastic and committed response we have seen and the widening areas of expertise we can call upon as more and more companies and organisations continue to join us,” he added.

Announced during MWC 2018, the Seamless Air Alliance has since grown to twenty-three membercompanies with more than one-hundred key personnel from across the membership participating in its three working groups, with numbers continuing to increase.

The Seamless Air Alliance was created by founding members Airbus, Airtel, Delta Air Lines, OneWeb and Sprint, and quickly joined by Air France KLM, Aeromexico, and GOL Linhas Aereas Inteligentes and global technology leaders including Astronics, Collins Aerospace, Comtech, Cyient, iDirect, Inmarsat, Intelsat, Latecoere, Nokia, and Panasonic. 

Today, the Alliance is pleased to announce five additional new members: Adaptive Channel, Etihad Airways, GlobalReach Technology, Safran, and SITAONAIR.

“We are extremely pleased to have these companies join and be a part of the companies driving the next generation of connectivity.” said Mr Mandala.

The Seamless Air Alliance will enable travelers boarding any flight, on any airline, anywhere in the world, to use their own devices to automatically connect to the Internet with no complicated login process nor paywall to scramble over.

The Alliance is also announcing the release of a new research study on the economic benefit of standardization on the inflight connectivity market at Mobile World Congress. This report is available for download at https://www.seamlessalliance.com/publications/

The Alliance is moving rapidly towards an expected demonstration of the technology later in 2019 and anticipates massive interest in Barcelona from the whole communications eco-system.

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