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Social media to help matrics

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With just a few days to go before matric final exams, education expert WONGA NTSHINGA shares some insights and tips into how social media can be leveraged as a revision resource to maximise exam performance.

With the SA National Senior Certificate Exams set to kick off soon, matrics should now start putting the final touches on their preparation for probably the most important exams in their lives. And in this period of revision, these learners have a surprising ally: social media, if used correctly, can give them just the right boost to make them perform at their best, an expert says.

Wonga Ntshinga, Senior Head of Programme at The Independent Institute of Education, SA’s leading private higher education institution, says social media is no longer just good for fun and games, and has stepped up to become a resource to be reckoned with for learners serious about their studies.

“We have noticed how particularly four platforms – WhatsApp, YouTube, Facebook and Twitter – are being harnessed for revision,” says Ntshinga.

He says that the various platforms are being used in different ways, each one according to its strengths.

“WhatsApp Messenger is being used as a cross-platform mobile messaging application to create study groups,” he says.

“For instance, a group will be called G12_Science_Class_SchoolName. Members of that group then discuss issues concerning the study materials, questions, papers and even admin issues around particular exams. Because WhatsApp Messenger is available for iPhone, BlackBerry, Android, Windows Phone and Nokia, many learners are able to collaborate on this platform regardless of device.

“WhatsApp also allows users to send each other unlimited images, video and audio messages. So, you can create a video of how you solved a particular Mathematics equation or Physical Science experience and share it with your group. Alternatively, you can record a tutorial and pass it on to your peers.”

Ntshinga says that another popular option is YouTube, the video-sharing service, from where videos can be viewed over a myriad of devices, including mobile, TV and laptop.

“YouTube has many videos related to Grade 12 content. For instance, if you search for “Grade 12 Physical Science”, you will get an extensive list of videos that may be helpful in your preparations. Or you could narrow your search to a particular area that you find challenging.”

Ntshinga says learners should however be warned, and potentially assisted by their teachers, parents or guardians, in order to avoid stumbling upon inappropriate content.

Additionally, downloading videos could be expensive because of data charges, so it might be necessary to view such videos in libraries or other areas where free Wi-Fi is available.

“Another great platform for collaborating with your peers in the lead-up to the exams, is Facebook Groups,” says Ntshinga.

“Here, your study group can share possible questions that can come up in the examination papers or use the group to post previous question papers. Each time your peers post important subject matter you will get a notification.”

Ntshinga says it is important however to mute notifications while studying, as incoming messages could become a distraction.

“Focus on what you are doing at the moment when in front of your books, and catch up on your notifications when taking a break,” he says.

Finally, learners can follow interesting topics and users on Twitter, Ntshinga advises.

“Some people consider Twitter to be a waste of time, but if used carefully, you can learn a lot,” he says.

“Follow interesting topics and users. For example, if you search #biology, you are presented with user @Molecular who tweets about the latest news, research, books and journals in molecular biology, cell biology, genetics and stem cells.”

Ntshinga says the platforms above, that gained popularity in recent years, provide educational accessibility from any device and location to improve learner reach while also increasing positive social interaction between learners.

“The use of technology, which has become so pervasive, gives the learners a self-service setting that is robust and user-friendly to learning new concepts and to connect with each other. Ideally all schools and higher education institutions should have ICT infrastructure to support the school operationally and academically. ICT solutions can promote learner-teacher performance; improve learner-teacher interaction and provide blended learning channels,” he says.

Ntshinga encourages parents and teachers to assist learners in accessing ICT tools both at home and at school, especially during this time of preparing for prelims and final exams.

“Many learners love technology and use it to the fullest. With technology costs having reduced drastically over the years, parents and teachers should consider making use of these tools as they can improve grades, participation, knowledge and confidence.

“Most importantly, they can help make learning just a little bit more fun.”

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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