Technology makes traveling easier and according to VIVIAN LO, Cathay Pacific Airports General Manager, it is a about to get a lot better as she outlines six trends that will influence traveling in the future.
Cathay Pacific has a vision of ‘Fast Travel’ that will automate premium self-service technology for passengers. ‘Fast Travel’ includes functional airport areas such as check-ins, document scanning, flight re-booking, self-boarding, self-service bag drops and luggage recovery.
“We are determined to make Fast Travel a reality soon, and are rolling out a strategy to introduce more tech-enabled enhancements in airport operations at Hong Kong International Airport and other airports by 2020,” says Vivian Lo, Cathay Pacific Airports General Manager.
“We are planning self-service offerings at other airports from the fourth quarter of 2015, including self-service bag drops at various outports.”
Lo shares six trends influencing the airline’s implementation of tech-enabled enhancements at airports:
1. Time has become an expensive commodity
Consumers are hungry for fast, convenient service and companies that want to remain competitive need to look at ways in which their business allows its customers to help themselves to the service they offer. Regardless of the industry you operate in, self-service devices that reduce waiting time, are fast becoming synonymous with service excellence and preferential service providers.
2. The Next-generation Kiosk is here:
Consumers already experience touch-point automation with common-use self-service (CUSS) kiosks at the airports, however these only eliminate a single time-consuming aspect of a journey. Automated point of sale kiosks at movie theatres and primed computer cubicles at most banks across South Africa are other examples of a global trends in quick purchase or regular transactions. Self-service technology has evolved, with a shift away from single function self-service kiosks to a check-in podium that will be more user-friendly, and offer a fuller suite of functions. This technology will allow for passengers to travel efficiently, and for check-in staff to roam and dedicate assistance where it is most needed.
3. Consumer IQ has evolved into EQ
Consumers are savvy, they intuitively know how to assist themselves through their daily use of technology interfacing. Human interaction will only become necessary for trouble shooting and premium service seekers who prefer a tailored service approach. Cathay Pacific plans to further implement fully automated processes above and beyond a single touch point.
4. Traveller independence is on the rise:
‘Fast Travel’ allows for simplified check-in procedures that are intuitive and that alleviate bottle-neck queues, helping to shorten check-in time. Travellers will be able print their own boarding pass, tag their own bags, drop them off and enjoy a premium lounge experience before travelling, without a single human interface.
5. Pilot studies are the future – Project Ribbon
Project Ribbon explores the usage of permanent bag tags with magic ink displays, as well as home-printed bag tags to implement the ‘bags ready-to-go’ concept. Developments like Project Ribbon will shape the DIY nature of travel procedures and passenger control.
6. Smartphone applications
Cathay Pacific is working on creating applications that will help passengers find their way through airports and lounges via iBeacon, a smartphone transmitting system. Airline check-in staff will be completely mobile, and will be able to find passengers in need using the applications, allowing immediate service and a qualitative approach to guiding passengers.
“Our vision is to offer more personalised service through the smart use of technology,” says Lo. “Ultimately, we aim to offer our customers much more than a faceless online transaction – we want them to remember their travels with us as seamless, effortless and luxurious.”
Bring your network with you
At last week’s Critical Communications World, Motorola unveiled the LXN 500 LTE Ultra Portable Network Infrastructure. It allows rescue personal to set up dedicated LTE networks for communication in an emergency, writes SEAN BACHER.
In the event of an emergency, communications are absolutely critical, but the availability of public phone networks are limited due to weather conditions or congestion.
Motorola realised that this caused a problem when trying to get rescue personnel to those in need and so developed its LXN 500 LTE Ultra Portable Network Infrastructure. The product is the smallest and lightest full powered broadband network to date and allows the first person on the scene to set up an LTE network in a matter of minutes, allowing other rescue team members to communicate with each other.
“The LXN 500 weighs six kilograms and comes in a backpack with two batteries. It offers a range of 1km and allows up to 100 connections at the same time. However, in many situations the disaster area may span more than 1km which is why they can be connected to each other in a mesh formation,” says Tunde Williams, Head of Field and Solutions Marketing EMEA, Motorola Solutions.
The LXN 500 solution offers communication through two-way radios, and includes mapping, messaging, push-to-talk, video and imaging features onboard, thus eliminating the need for any additional hardware.
Data collected on the device can then be sent through to a central control room where an operator can deploy additional rescue personnel where needed. Once video is streamed into the control room, realtime analytics and augmented reality can be applied to it to help predict where future problem points may arise. Video images and other multimedia can also be made available for rescuers on the ground.
“Although the LXN 500 was designed for the seamless communications between on ground rescue teams and their respective control rooms, it has made its way into the police force and in places where there is little or no cellular signal such as oil rigs,” says Williams.
He gave a hostage scenario: “In the event of a hostage situation, it is important for the police to relay information in realtime to ensure no one is hurt. However the perpetrators often use their mobile phones to try and foil any rescue attempts. Should the police have the correct partnerships in place they are able to disable cellular towers in the vicinity, preventing any in or outgoing calls on a public network and allowing the police get their job done quickly and more effectively.”
By disabling any public networks in the area, police are also able to eliminate any cellular detonated bombs from going off but still stay in touch with each other he says.
The LXN 500 offers a wide range of mission critical cases and is sure to transform communications and improve safety for first responders and the people they are trying to protect.
Kaspersky moves to Switzerland
As part of its Global Transparency Initiative, Kaspersky Lab is adapting its infrastructure to move a number of core processes from Russia to Switzerland.
This includes customer data storage and processing for most regions, as well as software assembly, including threat detection updates. To ensure full transparency and integrity, Kaspersky Lab is arranging for this activity to be supervised by an independent third party, also based in Switzerland.
Global transparency and collaboration for an ultra-connected world
The Global Transparency Initiative, announced in October 2017, reflects Kaspersky Lab’s ongoing commitment to assuring the integrity and trustworthiness of its products. The new measures are the next steps in the development of the initiative, but they also reflect the company’s commitment to working with others to address the growing challenges of industry fragmentation and a breakdown of trust. Trust is essential in cybersecurity, and Kaspersky Lab understands that trust is not a given; it must be repeatedly earned through transparency and accountability.
The new measures comprise the move of data storage and processing for a number of regions, the relocation of software assembly and the opening of the first Transparency Center.
Relocation of customer data storage and processing
By the end of 2019, Kaspersky Lab will have established a data center in Zurich and in this facility, will store and process all information for users in Europe, North America, Singapore, Australia, Japan and South Korea, with more countries to follow. This information is shared voluntarily by users with the Kaspersky Security Network (KSN) an advanced, cloud-based system that automatically processes cyberthreat-related data.
Relocation of software assembly
Kaspersky Lab will relocate to Zurich its ‘software build conveyer’ — a set of programming tools used to assemble ready to use software out of source code. Before the end of 2018, Kaspersky Lab products and threat detection rule databases (AV databases) will start to be assembled and signed with a digital signature in Switzerland, before being distributed to the endpoints of customers worldwide. The relocation will ensure that all newly assembled software can be verified by an independent organisation and show that software builds and updates received by customers match the source code provided for audit.
Establishment of the first Transparency Center
The source code of Kaspersky Lab products and software updates will be available for review by responsible stakeholders in a dedicated Transparency Center that will also be hosted in Switzerland and is expected to open this year. This approach will further show that generation after generation of Kaspersky Lab products were built and used for one purpose only: protecting the company’s customers from cyberthreats.
Independent supervision and review
Kaspersky Lab is arranging for the data storage and processing, software assembly, and source code to be independently supervised by a third party qualified to conduct technical software reviews. Since transparency and trust are becoming universal requirements across the cybersecurity industry, Kaspersky Lab supports the creation of a new, non-profit organisation to take on this responsibility, not just for the company, but for other partners and members who wish to join.