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ShadowPad attacks supply chain companies

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Kaspersky Labs has identified ShadowPad, a backdoor virus planted in server management software that allows attackers to download further malicious modules or steal data.

Kaspersky Lab experts have discovered a backdoor planted in a server management software product used by hundreds of large businesses around the world. When activated, the backdoor allows attackers to download further malicious modules or steal data. Kaspersky Lab has alerted NetSarang, the vendor of the affected software, and it has promptly removed the malicious code and released an update for customers.

ShadowPad is one of the largest known supply-chain attacks. Had it not been detected and patched so quickly, it could potentially have targeted hundreds of organisations worldwide.

In July, 2017 Kaspersky Lab’s Global Research and Analysis (GReAT) team was approached by one of its partners – a financial institution. The organisation’s security specialists were worried about suspicious DNS (domain name server) requests originating on a system involved in the processing of financial transactions. Further investigation showed that the source of these requests was server management software produced by a legitimate company and used by hundreds of customers in industries like financial services, education, telecoms, manufacturing, energy, and transportation. The most worrying finding was the fact that the vendor did not mean for the software to make these requests.

Further Kaspersky Lab analysis showed that the suspicious requests were actually the result of the activity of a malicious module hidden inside a recent version of the legitimate software. Following the installation of an infected software update, the malicious module would start sending DNS-queries to specific domains (its command and control server) at a frequency of once every eight hours. The request would contain basic information about the victim system (user name, domain name, host name). If the attackers considered the system to be “interesting”, the command server would reply and activate a fully-fledged backdoor platform that would silently deploy itself inside the attacked computer. After that, on command from the attackers, the backdoor platform would be able to download and execute further malicious code.

Following the discovery, Kaspersky Lab researchers immediately contacted NetSarang. The company reacted fast and released an updated version of the software without the malicious code.

So far, according to Kaspersky Lab research, the malicious module has been activated in Hong Kong, but it could be lying dormant on many other systems worldwide, especially if the users have not installed the updated version of the affected software.

While analysing the tools techniques and procedures used by the attackers, Kaspersky Lab researchers came to the conclusion that some similarities exist that point to PlugX malware variants used by the Winnti APT, a known Chinese-speaking cyberespionage group. This information, however, is not enough to establish a precise connection to these actors.

“ShadowPad is an example of how dangerous and wide-scale a successful supply-chain attack can be. Given the opportunities for reach and data collection it gives to the attackers, most likely it will be reproduced again and again with some other widely used software component. Luckily NetSarang was fast to react to our notification and released a clean software update, most likely preventing hundreds of data stealing attacks against its clients. However, this case shows that large companies should rely on advanced solutions capable of monitoring network activity and detecting anomalies. This is where you can spot malicious activity even if the attackers were sophisticated enough to hide their malware inside legitimate software,” said Igor Soumenkov, security expert, Global Research and Analysis Team, Kaspersky Lab.

NetSarang Statement

“To combat the ever-changing landscape of cyberattacks NetSarang has incorporated various methods and measures to prevent our line of products from being compromised, infected, or utilised by cyberespionage groups. Regretfully, the Build release of our full line of products on July 18th, 2017 was unknowingly shipped with a backdoor which had the potential to be exploited by its creator.

The security of our customers and user base is our highest priority and ultimately, our responsibility. The fact that malicious groups and entities are utilising commercial and legitimate software for illicit gain is an ever-growing concern and one that NetSarang, as well as others in the computer software industry, is taking very seriously.

NetSarang is committed to its users’ privacy and has incorporated a more robust system to ensure that never again will a compromised product be delivered to its users. NetSarang will continue to evaluate and improve our security not only to combat the efforts of cyber espionage groups around the world but also in order to regain the trust of its loyal user base.”

All Kaspersky Lab products detect and protect against the ShadowPad malware as “Backdoor.Win32.ShadowPad.a”.

Kaspersky Lab advises users to update immediately to the latest version of the NetSarang software, from which the malicious module has been removed, and to check their systems for signs of DNS queries to unusual domains. A list of the command server domains used by the malicious module can be found in the Securelist blogpost, which also includes further technical information on the backdoor.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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