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Secret of email scams: gullibility

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The weakest link in most security defences are the people sitting behind a computer being gullible or greedy. BRANDON BEKKER, MD of Mimecast South Africa, believes companies need to keep their security systems up to date to protect both their data and employees.

The ‘Nigerian Prince’ or ‘419’ email scams we’ve all seen take advantage of the age-old premise: people can be greedy and gullible. Or to put it more positively – people are intrinsically positive about the motives of others and are not on the lookout for scammers and criminals in every email exchange.  But the sad truth is we all need to wake up to the threat in our email. To heighten our security awareness. The world has moved on and despite significant security efforts and new technologies in recent years, there remains a prolific and lucrative cybercrime industry attacking people and organizations alike. Today the weakest link in any security defences are people so protecting data and systems also means protecting people.

The recent history of cyber security shows that all too often it is the employee that opens an organisation up to attack. In most cases (despite high profile insider attacks like Snowden in the US) employees are not willingly participating in an attack. They may not even know they are the unwelcome target of a hacker’s attention and that their online behaviour might be risky. Employees have limited knowledge of the cyber security risks they face (or create). Email scams take advantage of this lack of security knowledge. The cost to an organisation of this knowledge gap is an increased security threat.

Cyber security is a constant game of cat and mouse. As people woke up to the threat from simple email scams like the ‘Nigerian Prince’ its effectiveness declined so the attackers moved onto new techniques. Phishing in its many forms has grown in popularity. Here the attacker sends email to lots of people with a malicious web link to steal credentials for logins or a malware-laden attachment to infect a machine. They know that someone will click through and activate their attack. Then there is spear-phishing, where targets are more carefully targeted to improve effectiveness and a new, and damaging, variant of this called CEO Fraud or whaling where social engineering is used to really target a specific individual within a target organisation. Individual emails are created that look legitimate, they often even get into a conversation with the target pretending to be their boss, before hitting them up for fraudulent wire transfers of cash or confidential data.

These attacks on email are on the rise and are a significant concern. Recent research from Mimecast showed that 83% of IT security pros consider email to be the most common source of the attack and 64% believing the attacks to pose a high or extremely high threat.

These attacks also work. Sad but true.  People are being duped every day. The FBI reported recently in the U.S. that losses from whaling or CEO fraud attacks alone grew by 270 percent from January to August 2015 with reported losses of $800 million in just six months from August 2015. Our own research showed that in the first three months of 2016, 67% of organisations had seen an increase in attacks designed to extort fraudulent payments and 43% saw an increase in attacks specifically asking for confidential data like HR records or tax information.

Clearly investing in up-to-date technology to defend your organisation is critical but remember that employees are the first line of defense and educating them regularly about potential cyberattacks is vital. As is telling them what to do when they spot a problem or feel they many have been duped. A culture that encourages and supports employees in being open (and fast to act) when they have made a mistake is important.

So in the battle of organizations versus the email scammers it will be employees armed with great technology that will make the difference.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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