In the wake of declining market share, Samsung faced a big challenge for its latest product launch. It had a big answer, writes ARTHUR GOLDSTUCK.
When Samsung launched its Galaxy S6 edge phone in February, it dazzled the market with a curved glass edge that seemed to rewrite the rules of phone design. However, it did not manage to dazzle the market equally with sales figures for the device. Ironically, demand was high, but supply was constrained by the complexity of manufacturing the curved screen.
Its more basic sibling, the S6, was too similar to the previous S5 and even S4 to capture customers’ imagination. It was no surprise, then, that Samsung focused on the devices that made a difference when it staged its latest Galaxy Unpacked event in New York last week.
It unveiled a larger version of the edge, the S6 edge+, pushing it into the “phablet” space with a 5.7-inch screen – up from 5.1-inch on the smaller edition. At the same time, it announced the Note 5, the latest in a series that has redefined the market for larger smartphones.
The original Note, released in 2011, carried a mere 5,3-inch display, but was mocked as being absurdly big. Samsung had the last laugh, selling 10-million units in less than a year, and heralding the dawn of both the “phablet” and demand for larger screens. In a rare misstep, Apple initially dismissed the trend, but eventually succumbed with its iPhone 6 Plus last year.
The next two versions of the Galaxy Note each had a bigger screen, until it maxed out at 5.7-inches, where the new Note 5 has also settled. That appears to be the sweet spot for phablets, and the battle is now one for differentiation rather than format.
At the launch, Samsung Electronics President and CEO JK Shin made a point of reminding the audience of the legacy of the device: “The Note created a category. Some said we were crazy, but we saw a problem we could solve.”
This time round, the problem was Samsung’s own: “What does it take to stay ahead of the curve?” The answer, he said, was to “start with the rules and bend them”.
The result is two phablets aimed at two entirely different markets. The Note series captured an audience of professional users looking for more productivity from a handset, in particular through the introduction of the S-Pen that allows for handwriting recognition and drawing on a phone.
“The Pen is to the Note what the mouse is to the PC,” Shin explained. The Note 5 plays hard to this strength, with a “more solid, more precise and sensitive” S-Pen, which Shin says feels “like writing with a ballpoint pen”.
The S6 edge+, on the other hand, is aimed firmly at the consumer multimedia market, with an emphasis on content, sharing and consumption. It improves dramatically on the functionality of the original S6 edge, which only allowed for inclusion of contacts on the secondary side screen. The edge+ allows any apps to be added to the side screen, bringing the notion of a phone edge into its own. This functionality should eventually be rolled out to the original edge phones as well.
The most significant innovation on the edge+ is not entirely on the handset itself. It’s called Live Broadcast, and allows users to share moments directly from the phone, as video.
“Sure there are other video apps that can do that,” said Shin, “but your friends and family have to be signed up with the same platform. With Live Broadcast, you can broadcast directly from the phone to YouTube, and people can watch live or catch up on the feed later.”
Wireless charging based on industry standards means the devices can now be charged in any location where standard wireless pads are provided, such as some Starbucks outlets in the United States. These are expected to become widespread in the near future.
According to Craige Fleisher, Samsung’s Director for Mobile Communications in South Africa, the enhancements to the devices represented a more significant change than the market realised, as they “bring our design innovation to the large screen format”.
Dealing with the power demands of large displays has also represented a major challenge, he said.
“Understanding that power in terms of battery consumption and recharge is a key consideration in terms of consumer purchases, I see Samsung bringing innovation to this environment as we have historically to camera and screen technology.”
Fleisher says the S6 edge+ will arrive in South Africa in the first week of September, while the Note 5 will be released in November.
Huawei goes ultra-premium
Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.
The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.
“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”
The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology. The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.
High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.
Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :
· The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it
· The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation
· The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days
· An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket
· 256GB of internal storage means those constantly on the go and constantly on their phone can be worry free
· Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go
· Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water
Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”
Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.
The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.
Cross-channel chat launched
Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.
It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.
“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”
Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.
As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.
“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”