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Samsung warns on fakes

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Counterfeit goods in the electronic industry has become an increasingly disturbing problem in South Africa. Samsung Electronics South Africa has debunked the difference between authentic and counterfeit smartphones that consumers should note before making a purchase.

Counterfeit goods have become an increasingly worrying problem in South Africa. Not only is the clothing industry suffering under the scourge of counterfeit goods but the Electronics industry has also been under fire. Consumers who purchase a smartphone device from unauthorised dealers are at risk of losing out financially, as there are limited options they can resort to should they subsequently discover that the device is faulty.

Richard Chetty, Service Director at Samsung Electronics South Africa, says, “Samsung is committed to providing its customers with the best service, with regards to solutions and devices, which is reflected in the quality of after-sales service, customer and technical support. The problem facing consumers who do not purchase their device at a Samsung approved dealer, is that there are no consumer care or repair options available to support any of the device components, or any way of being compensated if the product turns out to be a counterfeit.”

“If the purchase price is too good to be true, then it probably is. For example, if a Samsung Galaxy smartphone is found on sale at a much reduced price, we urge consumers to check with our customer care centres before purchasing the device, or else they may be left with a fake product”, says Chetty.

Examining the physical differences between an authentic Samsung smartphone and a counterfeit model can help identify an imitation phone. The Samsung logo on counterfeits is slightly raised, like a sticker. The screen will also appear a tad lighter than on a genuine device.

“A closer look at a genuine Samsung device will reveal sensors on the forward facing camera, which do not appear on the fake unit. When a genuine product is placed next to a fake one, a customer will easily recognise the lack of quality in the counterfeit version of the phone just by comparing the rear facing cameras,” adds Chetty.

Battery size is another obvious giveaway especially on the Samsung Galaxy S4. The genuine battery is much larger, has higher quality labels and well-designed positive and negative nodes. “The battery is probably the most important determinant of a fake device as it will impact how the device is charged,” warns Chetty. “The design of the battery compartment is very different with softer connectors on the genuine phone while the sticker displays the IMEI number clearly alongside the ICASA branding.”

 

Other elements that determine the validity of authentic Samsung smartphones:

 

Authentic Smartphones Counterfeit Smartphones
·         The genuine device has around seven to eight screws. ·         The counterfeit device has only two or three screws and the rest are imitations.
·         The Samsung Galaxy S5 comes in a genuine Samsung box. ·         The counterfeit Samsung Galaxy S5 also comes in a genuine Samsung box, it is advisable to open it first to ensure it is a genuine device.
·         On screen off mode, the authentic device’s screen appears darker. ·         The counterfeit appears much lighter.
·         Samsung uses a variety of manufacturers across the globe to produce its smartphone batteries. These batteries will always specify where the ‘cell’ was made and assembled. ·         A fake battery will always say ‘Made in Korea’, with no specific mention to where it was assembled.
·         Samsung smartphones are sold at authorised Samsung dealers or local operators. ·         Counterfeit Samsung smartphones can be sold anywhere, including off the street.

·         Online purchases that do not allow for returns are not sold by genuine dealers.

·         Ensure your purchase comes with the Samsung South Africa two year Warranty ·         Samsung smartphones that do not carry a two year Warranty are not authentic.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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