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SA needs national cyber crime campaign

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Cyber criminology for financial gain continues to be an escalating global trend but education and being proactive will go a long way to beating the cyber criminals, says GRAHAM CROOCK, Director, IT Audit, Risk and Cyber Lab BDO.

Cyber crime for financial gain continues to be an escalating global trend but education, being prepared and proactive will go a long way to beating the cyber criminals. In the context of the African continent, South Africa has emerged as the preferred destination for cybercrime, worldwide, due to two reasons.

The past 20 years has seen rapid growth in information-based technology infrastructure. We use a lot of optic fibre and we have big data warehouses and storage facilities. Our banks are on par with or ahead of the European and American banks in this regard.

The advanced infrastructure makes South Africa a hotspot for cybercrime activities. What further aids the criminal activity is that as a country, we are capable of formulating and promulgating laws, however we are weak at policing them.

The scourge of cybercrime in our country is escalating at an alarming rate. One of the few solutions to combatting this lies formulating crowd-sourced solutions, which can form the basis of preventing future attacks and shutting the door on cyber criminology.

South Africans are less informed about cybercrime than we should be, however, research also indicates a steady surge towards a more proactive attitude towards prevention.

Education and preparedness play pivotal roles in this proactive approach. A key focus in educating users is overcoming the misconception that cybercriminals are merely felons who perpetuate their attacks from dark, isolated locations. The fact is that cyberattacks can be carried out from the very same office location that is being targeted. All cybercriminals require is a computer and an internet connection.

Education means teaching users how to respond to cyberattacks. Users must know who to call, what to shut down and when to switch off their hardware in the event of an attack. These actions must be the critical focus of every training and this should be integrated with response teams.

Training is now also become available online, making it more accessible, so, companies need to budget and invest in these training platforms.

Over and above education and training, legislation is integral in combatting cybercrime and protecting companies from its consequences. Unfortunately, in the current context, the legislation that exists has proven inadequate in protecting companies from the consequences of cybercrime.

There are currently four pieces of legislation that are earmarked to protect us from cybercrime:

·         National Cybersecurity Policy Framework

·         Cybercrimes and Cybersecurity Bill

·         The Electronic Communications and Transactions Act (25 of 2002)

o    Cyber Inspectors

o    Cyber Crime

·         Protection of Personal Information Act (4 of 2013)

POPI (Protection of Personal Information), which has not yet been passed by parliament, however, is imminent and will be key in providing defensive merits over personal information.

However, a key facet of legislation is ensuring that legislation stays abreast of the technology development that continues rapidly — a challenge for every government in the world.

The complexities which arise encompass the strategic alignment of how legislation is modified and reformed to better protect users. Key to this approach is also the rate of legislation being passed into law, something which continues to stifle the progression of effectively combatting cybercrime.

If we are going to efficiently fight cybercrime, we cannot have a one-dimensional perspective. We need to observe the general persuasive crime and corruption that is prevalent in the market, because before a criminal can become an effective cybercriminal they need to be good social engineers capable of manipulating people and extracting information from them. This is inevitably where cybercrime links to bribery and corruption.

The very essence of how these attacks are often launched and perpetuated emphasises the need for stringent methods of regulation, monitoring and recovery processes, to learn from these cyberattacks and close the loop, ensuring that we do not become susceptible to them again. Therefore, as complex as it is to regulate cybercriminal activity, common law principles also have a role in how we deal with cybercrimes.

South Africa also plays an integral part in the economic growth of the continent, thus making it a lucrative economic hotspot for cybercriminal activity. This inevitably means that out of all the African countries, we have the most malicious IP activity.

The infrastructure and our economy means that South Africa is also a prime location to tunnel and launch attacks to other parts of the world as well — an activity which further delves into the complexities of cyberattacks.

Effective education and training platforms, coupled with the proactive attitude towards ensuring necessary precautions and positive attitudes towards cybercrime will be the impetus for us to overcome this scourge.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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