It is critical that South African companies taking the first step to the Internet of Things fully explore the possibilities of the technology. This is because the decisions they make now will determine the cost and longevity of the solutions developed in the future, writes ECKART ZOLLNER, Head of Business Development the Jasco Group.
The Internet of Things (IoT) will, as it grows, automate and inform an increasing number of operations, applications and processes. With no dedicated infrastructure in place for IoT – i.e., to send, receive or transport IoT signals – it is critical that first movers in South Africa begin to more fully explore the possibilities. The decisions they make now may well impact the cost and longevity of the solutions they are developing, and help determine the robustness of the foundations the country puts in place for IoT.
In South Africa, IoT presents a huge opportunity in key sectors, but uptake and development of IoT-driven solutions is still low outside of security, vehicle and asset tracking, and point of sale applications. In addition, the capacity to implement change is lacking – simple solutions, such as tracking of dustbin collection and emptying, is slow to happen because organisations battle to put in place the skills and technology processes needed. Clearly, more knowledge and awareness is needed in sectors to keep pace with opportunity – along with a sense of urgency.
IoT is coming. Are you ready?
The slow pace of change in South Africa is likely to change quickly in the next few years as communication capabilities are built into more and more devices, the IoT cloud grows exponentially, and disruptive solutions with better value propositions begin to emerge to oust incumbents in various sectors. Quite simply, customers want better services and cost efficiencies, and IoT-driven applications and solutions offer exactly this.
First movers are already preparing for this future, but they need to focus on more than the development of the IoT solution and the integration of IoT to existing or new processes; they need to now take a careful look at the long-term implications of making use of IoT.
IoT signals vary from a field device sending tiny bits of information every few seconds or minutes, to devices that broadcast a signal every few hours or days. These are tiny bits of data, but for the IoT solution to work, the network that the data is sent along needs to be 100% reliable.
There are few dedicated IoT network solution providers in South Africa. The major telcos all offer their own solutions. But GSM is expensive for IoT, and with high congestion on most networks and limited remote coverage, it’s not nearly as reliable as it needs to be. In addition, GSM is power hungry, requiring more bandwidth to move data. IoT data is characterised by small bursts of a few bytes of data. Thus, using GSM networks, the battery technologies used in field devices, which ideally need to last two to five years or more, are quickly depleted. This will add to the cost of the solution.
Find dedicated IoT network providers
In Europe, the Unite States and elsewhere, dedicated networks with new topologies are being developed for IoT. These networks are geared to low power devices and low volumes of data, and feature a mesh of repeater stations the ensure 100% throughput.
There are some options in South Africa. The globally defined Industrial Scientific and Medical (ISM) band which is also available in South Africa is open for use upon registration but investment in developing such a network is not insignificant. As the IoT data payload is still low, this is not a very lucrative or attractive market yet and there are few players champing at the bit to offer these services.
At present, because network choices are limited, companies offering IoT solutions select their own channel partners and mandate use of these networks. Thus, when customers sign up for the service they may not have a choice of networks. Similarly, organisations developing proprietary solutions are currently making use of whatever network provider solutions they can find, without fully investigating their options or understanding the long term impacts that network choices may impose – in terms of costs and management of devices.
What South Africa needs is a set of reliable dedicated IoT network providers that guarantee data throughput and conform to global standards. With IoT standards developing in China, the US and Europe, it will be important for South Africa to make a choice in terms of standards, not default to the one most commonly used by operators.
Choosing an IoT network provider – top three considerations
Key requirements for companies making use of IoT network providers include the following:
• Be specific in terms of defining requirements and needs
o Is national or defined geographic coverage needed
o How often will data need to be sent and received
o What connect and control specifications are in play
• Ensure the network provider is flexible
o Can they adapt to your IoT application to, for example, easily connect more devices, send more data more or less frequently, improve reporting?
o Do meet and incorporate key IoT standards
• High service levels are critical
o Does the network service provider have a network reserved and dedicated to IoT that offers high stability?
In South Africa, commercial applications of IoT are limited, but the opportunity and advantage that IoT presents across sectors is seeing a number of proprietary solutions emerge. If you are gearing to make use of IoT, consider your options carefully. Be aware of the limitations and challenges and make use of solution providers that are flexible, established and experienced, and demonstrate their understanding of IoT technologies. IoT technology is an emerging field but it’s going to be one that plays a big role in our digital future.
Huawei goes ultra-premium
Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.
The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.
“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”
The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology. The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.
High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.
Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :
· The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it
· The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation
· The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days
· An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket
· 256GB of internal storage means those constantly on the go and constantly on their phone can be worry free
· Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go
· Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water
Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”
Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.
The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.
Cross-channel chat launched
Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.
It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.
“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”
Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.
As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.
“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”