Falling lower down the World Economic Forum (WEF) global information and communication technology (ICT) rankings is becoming an annual occurrence for South Africa, writes GARETH VAN ZYL.
The WEF this week released its Global Information Technology Report 2015 which contains its Networked Readiness Index (NRI) ranking. This ranking measures 143 economies in terms of their capacity to prepare for, use and leverage ICTs.
The index uses factors such as the political and regulatory environment, infrastructure and digital content, usage of ICT as well as economic and social impacts to calculate the overall NRI ranking.
And South Africa has slipped five places to 75th, meaning that it is now third in Africa behind Mauritius (45) and Seychelles (74). SA is wedged between Seychelles and the Philippines on the ranking.
In contrast, Mauritius has been climbing up the NRI ranking. The country has leaped from position 55 in 2013 to 48 in 2014, and now position 45 this year.
The gap between South African and other African countries is closing. Kenya, for example, has jumped six places to 86 on the index this year. Meanwhile, South Africa is also lagging far behind the top five countries on the NRI index which comprise Singapore (1), Finland (2), Sweden (3), the Netherlands (4) and Norway (5).
“Despite a score unchanged from last year, South Africa loses five positions to settle at 75th place in this edition. The country’s overall political and business environment remains one of its strengths (31st). In contrast, the general state of ICT readiness remains very low (102nd), the result of the poor quality of ICT-related infrastructure (85th), notably the limited international Internet bandwidth (128th),” reads the report.
“The cost of ICTs in South Africa is also a drag (107th). Nonetheless, individual usage has further increased with a 10-place jump to reach 68th. However, government still lags behind (105th), earning very low marks in terms of online services provided to the population (82nd). Overall, the potential of ICTs has not been fully unlocked. Their social impacts have not yet materialised, and they have not significantly improved access to basic services (101st) or facilitated citizens’ e-participation (88th),” adds the report.
However, the report has noted that Africa’s performance overall on the index has been “particularly disappointing” as 30 countries on the continent included in the sample appear in the bottom half of the NRI rankings.
Even Africa’s biggest economy, Nigeria, dropped seven places on the ranking to position 119.
ICT experts in South Africa have weighed in with their views on South Africa’s diminishing position on the NRI ranking.
Arthur Goldstuck, managing director of technology research company World Wide Worx, said SA is stagnating in the global ICT stakes.
“The new rankings confirm our contention that the South African government, regulator and parastatals have put the brakes on ICT development, particularly through their failure to license spectrum that is required for high-speed mobile broadband, inability to finalise digital TV migration, and unwillingness to open up fixed-line broadband,” Goldstuck told Fin24.
“The South African government’s ability to deliver in ICT has been examined, and has been given a ‘fail’ mark. Only the continued investment by private enterprise has prevented it from falling even further down the rankings,” said Goldstuck.
Adrian Schofield, director and vice-president of the Institute of Technology Information Professionals South Africa, also highlighted government’s failure to spark ICT development.
“It comes as no surprise that SA is continuing to fall down the global rankings,” Schofield told Fin24.
“The ANC government has – with few exceptions – consistently failed to grasp the opportunities arising from the adoption of technology, with the principal failure being the abysmal disaster of the move to DTT (Digital Terrestrial Television) and the related lack of real broadband access for the majority of the population.
“Only a complete change of attitude in the DTPS (Department of Telecommunications and Postal Services) – and the removal of the DOC (Department of Communications) from this policy arena – will reverse the trend. We have all the policies we need but we are lacking the
will to implement those policies,” Schofield said.
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Now download a bank account
Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.
This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.
“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.
“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”
The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:
- Download the Absa App
- Choose the account you would like to open
- Tell us who you are
- To keep you safe, we will verify your cell phone number
- Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
- Tell us where you live
- Let us know what you do for a living and your income
- Click Apply.
How we use phones to avoid human contact
A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.
Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances.
Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?
The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.
In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.
Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.
Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”
To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:
· I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?
With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.
· Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?
Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.
· I’ve lost my phone! How will I keep myself entertained now?
Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.