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SA e-commerce in 2018 signals retailers to innovate

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2017, and Black Friday, in particular, proved online shopping is alive and well, albeit a little ill-prepared, or possibly naive. However, for now, at least, the truth remains that the status of e-commerce sits at around 1 to 2% of total retail.

At the same time, retail sales in South Africa is inching along pitifully, growing marginally by 0.2% in September, compared with the same month last year, although economists had predicted a growth of over 2.5%. Very much a rock and a hard place.

“Black Friday was a great success for SA e-tailers, and for consumers, and we’re delighted by that dawning. But with the economy putting pressure on retail, it’s imperative that local brands innovate around their model and distribution,” explains Grant Webster, the COO of nationwide smart device repair specialist, weFix.

Yuppie Chef, an interesting case in point, is testing an additional channel, making a bold step from online to bricks and mortar in this last quarter opening a store at Cape Town’s Willowbridge Mall in August. That’s thinking out of the box.

Originally praised for its dorm room beginnings, the weFix brand has intensely focused itself on partnerships for the last year and a half, contouring their infrastructure to craft a model that allows for scalability across devices, brands and technology. “Originally working with Apple Devices, we added Samsung and then LG and Huawei to our suite of products that we repair. Having repaired over 750 000 devices in 35 stores nationwide, through 150 technicians, we shifted from a repair shop to a lab with technicians, supported by a robust framework to manage large trade volume for global brands.”

Under the leadership of Simon van der Merwe, weFix’s Chief Business Development Officer, this evolution paved the way to open up to more brands, including Yoco, the small wireless-card machines that seem ubiquitous at stores, restaurants, coffee shops, and small businesses, as well as the servicing of all the newly launched Energizer units, and FNB smart devices nationwide, the first local financial services company to launch its own branded Android-powered smartphones, designed by Chinese phone maker ZTE.

Within the insurance industry, weFix manage claims for the majority of insurance companies, including Discovery, MonitorKZN, and Santam, while breaking new ground with Click2Sure Insurance, who have launched a new uncomplicated digitally-led insurance product at point of sale. weFix was also the recipient of the Top Contents Repair Specialist from Discovery Insure for 2017.

2016 saw the introduction of global drone leader, DJI, both in sales and repairs and gaining weFix repair accreditation – certifying their first authorised DJI repair technicians, making a bold play for the booming drone market. This continued their extension from consumers to B2B to trade business via a new wholesale division which distributes and sells via Takealot, JD Group (Incredible Connection, Hifi Corp), Kaap Agri, Cape Union Mart, and Massmart (Dion Wired and Makro).

“It’s more than just inking an agreement, it’s about collaborating with attentive buyers, meeting their needs and training their team, so that stock is available as best possible and the teams are integrated,” says Webster. “Corporates requiring a tailor-made pickup and drop-off service in a bid to save time, and as a staff perk, can get devices fixed in rapid turnaround times, managed from end-to-end, by relationship managers and offering corporate accounts. For large retailers, we literally repair thousands of devices per year.”

The most exciting part of the weFix journey is that they needed to get the infrastructure right first to hold the capacity for more brands across all stores. That means understanding the brands, training our technicians, buying parts in for the stores, having dedicated workshops in both Cape Town and Johannesburg. weFix are now able to onboard new brands into a robust environment that global brands can depend on. Webster concludes, “It makes absolute sense to outsource your warranty repairs to the leader in the industry. Our track record is the best endorsement we have. It’s just the beginning for us, it’s a new horizon for our business.”

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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