Since its launch in May 2016, Rush courier service has completed over 8 000 deliveries and is seeing figures doubling every month.
It is one year since Rush brought a new business model to the courier industry in South Africa, with both innovative technology use and cost-efficient pricing. Since its May 2016 launch of a website (http://www.rush.co.za) to complement its official WeChat account, the company has completed over 8 000 deliveries and says it is now seeing its delivery figures doubling every month.
Rush’s courier aggregator model offers customers both choice and convenience, building its value proposition on combining trusted couriers which can then be chosen based on reputation, price or delivery time.
“Recently, we added a payment gateway that enables users to save their credit card details securely on the system,” says Glenn Whittaker, founder and CEO of Rush South Africa. “This means they no longer have to input the same details repeatedly when sending multiple parcels. It makes it more convenient for business owners who can now delegate such duties to employees, as they will be able to access the company’s payment details.
“Another innovation has been the launch of an e-wallet, which allows users to pre-load any amount from R2 500 all the way up to R100 000. In this way, regular deliveries are automatically paid for. In order to facilitate the topping up process, Rush will notify the company once it has used up 90% of the value of its e-wallet.”
According to Whittaker, the demand for parcel deliveries is increasing significantly as the festive season approaches. In response, it has added a shopping basket facility, which allows companies needing to send multiple deliveries to various clients to log on and perform multiple operations in a single session.
“We are also in the process of adding new couriers to our platform and our customers can expect to have additional choices by early 2017. Furthermore, Rush aims to continue building on its existing strategic partnerships, such as it has with Amrod Corporation. This gives it access to some 6 000 Amrod clients, offering them a quicker, easier and more convenient way of delivering their parcels throughout South Africa.”
Whittaker points out that Rush enables clients to conduct the entire process online, offers a cheaper alternative to the more traditional delivery options, and saves time.
“The Rush delivery process is managed from collection to delivery, thanks to a track-and-trace facility linked to an online dashboard. We also provide a parcel insurance option, so customers know that their parcel is secure throughout the entire delivery and fulfilment process.
“Our goal has been to save businesses and individuals both time and money. Rush creates large-scale cost efficiencies for companies, while reducing the headaches that parcel delivery can cause for individuals. Ultimately, by making the courier experience simpler, faster and cheaper, we are able to give our customers the kind of hassle-free experience that has never before existed in this space.”
Huawei goes ultra-premium
Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.
The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.
“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”
The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology. The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.
High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.
Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :
· The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it
· The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation
· The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days
· An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket
· 256GB of internal storage means those constantly on the go and constantly on their phone can be worry free
· Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go
· Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water
Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”
Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.
The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.
Cross-channel chat launched
Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.
It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.
“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”
Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.
As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.
“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”