Even though robots have become more sophisticated and popular in recent times, JENNI PALOCSIK says that they are not new, citing the use of them as far back as 400 B.C.
Robots seem to be everywhere these days—on the big screen in popular science fiction movies, in books and in toy stores, and also in a real way improving our workplaces and other aspects of our daily lives.
Primitive robots were machines designed to automatically perform a specific task. Around 3,000 B.C., Egyptian water clocks used human figures to strike bells on the hour. Another inventor, Archytas of Tarentum, was reported to have created a wooden pigeon that could fly in 400 B.C.
Robots have become significantly more sophisticated in modern times.
The first industrial robot was introduced in 1961 by General Motors in an automobile factory. Since then, many manufacturing industries have designed robots to do work that is too dangerous for humans or that can be done more quickly and consistently by machines.
Today, robots have evolved beyond physical motors and mechanical arms and manipulators to include software robots that can assist consumers and employees, helping them to do more tasks more easily. These robots can perform pre-programmed tasks or even leverage artificial intelligence to help them think and learn.
It’s a way to combine the convenience of automation with the work of today using computers and software programs. Here are some examples:
- Virtual agents, virtual assistants and chat bots: These non-human software programs “live” on websites or within mobile apps, leveraging interactive, context-aware knowledge bases to answer questions from humans. Virtual agents are often used to extend and enhance self-service options for customers, answering basic questions and helping people find additional information for a particular need. Often these functions are visually represented as an avatar to make them more “friendly” and to reinforce the company’s brand identity.
- Desktop automation: This software automates tasks to help improve employee productivity, completing steps more quickly and performing data reentry across systems. Some versions of the software can also help guide employees through tasks, displaying dialogue boxes providing instructions, presenting scripts to be read to customers and other important information.
- Robotic process automation: This software completes end-to-end processes or tasks within longer processes that don’t need to be performed by a human employee. Typically these are high volume, repetitive tasks involving data entry or re-entry across systems based on specific decision criteria and logic.
Why robots? Because just as we continue to invent cool new gadgets and technology that make our lives easier, better or more fun, software robots can be used to handle work previously done by humans to help us get it done faster, less expensively, and more consistently and accurately.
This applies to customer service chat bots, desktop automation and robotic process automation. And, there’s an even bigger benefit in most cases—human employees can shift from the more boring and repetitive tasks to more value-added customer-facing work, continuing to learn new skills as the knowledge workers of the future.
* Jenni Palocsik, Director Solutions Marketing, Verint
Password managers don’t protect you from hackers
Using a password manager to protect yourself online? Research reveals serious weaknesses…
Top password manager products have fundamental flaws that expose the data they are designed to protect, rendering them no more secure than saving passwords in a text file, according to a new study by researchers at Independent Security Evaluators (ISE).
“100 percent of the products that ISE analyzed failed to provide the security to safeguard a user’s passwords as advertised,” says ISE CEO Stephen Bono. “Although password managers provide some utility for storing login/passwords and limit password reuse, these applications are a vulnerable target for the mass collection of this data through malicious hacking campaigns.”
In the new report titled “Under the Hood of Secrets Management,” ISE researchers revealed serious weaknesses with top password managers: 1Password, Dashlane, KeePass and LastPass. ISE examined the underlying functionality of these products on Windows 10 to understand how users’ secrets are stored even when the password manager is locked. More than 60 million individuals 93,000 businesses worldwide rely on password managers. Click here for a copy of the report.
Password managers are marketed as a solution to eliminate the security risks of storing passwords or secrets for applications and browsers in plain text documents. Having previously examined these and other password managers, ISE researchers expected an improved level of security standards preventing malicious credential extraction. Instead ISE found just the opposite.
Click here to read the findings from the report.
MWC: Next generation of inflight connectivity to be unveiled
Next week at Mobile World Congress, the Seamless Air Alliance will reveal progress on its mission towards enabling the next generation of inflight connectivity. This follows a significant start for the Alliance, which has seen membership increase five-fold since the first meeting in June of last year. The Alliance has a new research laboratory setup and continues progress through its three working groups, writing specifications for the technology, requirements, and operations.
These developments represent a huge leap towards the goal of making connectivity as easy and enjoyable in the skies as it is on the ground. Appearing as part of the Airbus stand (Hall 6, stand 6G34), the Seamless Air Alliance will reveal specification topics that have been completed and published to its membership.
“The passenger experience with inflight connectivity remains one of the great technology challenges. From Day One we have been determined to deliver on our mission to bring industries and technologies together to make the inflight internet experience simple to access and a delight to use,” said the Alliance’s Chief Executive Officer, Jack Mandala.
“I have been tremendously encouraged by the enthusiastic and committed response we have seen and the widening areas of expertise we can call upon as more and more companies and organisations continue to join us,” he added.
Announced during MWC 2018, the Seamless Air Alliance has since grown to twenty-three membercompanies with more than one-hundred key personnel from across the membership participating in its three working groups, with numbers continuing to increase.
The Seamless Air Alliance was created by founding members Airbus, Airtel, Delta Air Lines, OneWeb and Sprint, and quickly joined by Air France KLM, Aeromexico, and GOL Linhas Aereas Inteligentes and global technology leaders including Astronics, Collins Aerospace, Comtech, Cyient, iDirect, Inmarsat, Intelsat, Latecoere, Nokia, and Panasonic.
Today, the Alliance is pleased to announce five additional new members: Adaptive Channel, Etihad Airways, GlobalReach Technology, Safran, and SITAONAIR.
“We are extremely pleased to have these companies join and be a part of the companies driving the next generation of connectivity.” said Mr Mandala.
The Seamless Air Alliance will enable travelers boarding any flight, on any airline, anywhere in the world, to use their own devices to automatically connect to the Internet with no complicated login process nor paywall to scramble over.
The Alliance is also announcing the release of a new research study on the economic benefit of standardization on the inflight connectivity market at Mobile World Congress. This report is available for download at https://www.seamlessalliance.com/publications/
The Alliance is moving rapidly towards an expected demonstration of the technology later in 2019 and anticipates massive interest in Barcelona from the whole communications eco-system.