Regulatory policy can inhibit investment in Internet companies – and governments wanting to drive growth in the digital economy need to ensure policy doesn’t unintentionally stifle this. This is according to the 2016 Fifth Era Report – The Impact of Internet Regulations on Investment.
Commissioned by Google and conducted by Fifth Era, the report shows that governments in developing countries need to ensure that regulatory policies do not inhibit investment in the ICT sector.
Fifth Era surveyed 475 investors in 15 countries in order to assess the degree to which the future legal environment might impact their investments in Internet companies. The research company surveyed thirteen countries in Asia, Africa and the Middle East (Australia, India, Indonesia, Israel, Japan, Korea, Nigeria, Saudi Arabia, South Africa, Thailand, Turkey, UAE and Vietnam) representing a spectrum of more to less developed Internet economies. The UK and US were also added to the survey respondents provide a perspective on overseas investors.
Speaking at the launch event in Johannesburg, Fifth Era researcher Matthew C. Le Merle said that the digital economy will be the most significant driver of growth of GDP, jobs and well-being in the next five years.
Most national governments understand this, he stated, noting that most governments have an innovation strategy in their national and industrial plans.
“The notion of an innovation-based strategy always collapses down to the fact that we need entrepreneurs and venture capital and both are scarce,” Le Merle comments. Entrepreneurs have a choice of whether or not to build a business, and where to build a business. If you make it difficult for entrepreneurs to do business in your country they will choose to go elsewhere, he says.
31 investors in South Africa were assessed for the Fifth Era report, all of whom said that the current legislative / policy environment in the sector has a negative impact on their investment activities.
Seventy-four percent of those surveyed said that they are not comfortable investing in business models where the regulatory framework is ambiguous.
Eighty-four percent said the risk of secondary liability and exposure to large damages was of concern.
Conversely, 87% said they would likely increase their investment if South Africa adopted anti-piracy laws similar to those in the US.
Eighty-one percent of those surveyed would not be comfortable investing in Internet companies if South Africa applied tax rules that make Internet companies liable for double taxation.
Eighty-seven percent of investors surveyed said they would not be comfortable investing in internet businesses if intermediaries could be held liable for third party content or actions (for example internet service providers or user-uploaded content hosters).
Fifty-eight percent of investors said they would be uncomfortable investing in internet or mobile businesses if regulators apply traditional telecom regulations and tariffs to mobile messenger and free online content services such as Whatsapp or Viber. Conversely, 77% would be interested in investing more in internet businesses if South Africa adopts policies that reduce regulation in the mobile apps ecosystem.
Ninety percent said they would be less inclined to invest if country user data is retained and disclosed to law enforcement on request, unless international baseline standards are followed. Allowing security agencies to install their own equipment on ISP networks would deter 77% of investors.
Investors would invest more in Internet businesses if the government adopted policies that indicate it is supportive of new business models (e.g the sharing economy) and protect freedom of expression online, if government invests in education and digital skills, in internet and mobile infrastructure, enables policy that reduces taxes and fees for internet and mobile end users, promotes open data use, liberalises mobile payments, enables access to backhaul and spectrum, and releases transparent regulatory roadmaps and holds public consultations on all new internet/mobile-related legislation and regulation.
Huawei goes ultra-premium
Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.
The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.
“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”
The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology. The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.
High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.
Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :
· The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it
· The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation
· The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days
· An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket
· 256GB of internal storage means those constantly on the go and constantly on their phone can be worry free
· Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go
· Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water
Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”
Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.
The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.
Cross-channel chat launched
Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.
It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.
“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”
Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.
As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.
“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”