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Re-purpose IT for innovation

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Businesses that move towards hyperconverged solutions are most likely to close the skills gap, release big data and drive innovation, according to a new research report by VCE, the converged platforms division of EMC.

Hyperconverged solutions represent the significant shift from companies laboriously buying and building servers to purchasing deployment-ready end-to-end systems that include all the aspects of a datacentre-ready server: connectivity, security, management, storage and virtualisation.

The move to converged infrastructure will help traditional IT departments to be re-purposed into business-savvy units that drive customer satisfaction, says Barry Cashman, EMEA VP for VCE.

VCE surveyed more than 2,700 business and IT professionals in Europe, the Middle East and Africa and came up with an extensive report detailing the current IT landscape. The report is entitled “Endangered IT: IT needs to reclaim technology or lose its voice forever.”

Cashman says the research clearly revealed what IT teams are worried about; what they are prioritising this year and where the opportunities are. It generally paints a picture of organisations where IT departments and the rest of the business are often not on the same page on a range of issues.

“The message of the report is simple: In a rapidly shifting IT landscape, businesses that manage to build cohesive digital systems that pull together all departments into rendering a single, customer-focused service, stand to benefit greatly. That is, if they stop building infrastructure as they always have, and instead invest in buying hyperconverged solutions that will ease their transition.”

Cashman says the fact that most businesses are increasingly focused on their ability to manage and extract value from the data generated in the process of selling products, rather than the products themselves, is a good thing.

“For example, 80% of those surveyed feel that implementing a more advanced and agile IT infrastructure would reduce risk and complexity and provide a solid platform for future growth.  Nearly half are already training IT professionals in skills, including converged infrastructure, cloud computing and business skills.”

Cashman adds that IT needs to learn the language of business just as the rest of the business needs to learn the language of technology.

VCE suggests – and 80% of respondents agree – a scaleable, flexible, converged infrastructure would reduce risk by providing a solid foundation for business growth and innovation. “Of course, to maintain full control over the transition, CIOs need to stop spending so much time building and managing different infrastructure components.

“It’s no longer enough to just keep the lights on. Instead, they need to transform IT into an efficient, business-focused engine that can scale rapidly in response to changing business needs. This demands a modern datacentre, one that revolves around robust, software-defined, converged infrastructure. Convergence can power more agile development and increased speed to market, addressing directly some of the top IT challenges identified.”

To remain competitive in the future, the business needs to focus on developing and releasing new, value-added products and services. This means that IT needs to be free to focus on meeting business goals, and a converged infrastructure is what will enable it to do so.

The growing need for new tech

However, according to the report 68% of CIOs currently see IT in the traditional sense as a barrier to innovation. Almost two-thirds of CIOs felt that the IT team was losing its grip on the technology that is held and used across the business. The more technology is embedded, the more traditional IT becomes marginalised, a phenomenon the report calls ‘invisible IT’, not shadow IT. Cashman says power is shifting away from IT, in that ideas are being implemented there, rather than germinating there.

“They fear that this could lead to IT inhibiting, rather than enabling innovation if they do not have the right infrastructure or tools. This lack of preparation for current technological shifts could result in their businesses losing all relevance within the next three years, as their likely future competitors will be agile organisations that do not even exist yet. After all, it’s not surprising to feel out of your depth when you’re working against invisible competitors.”

In addition, many CIOs and business leaders voiced concern that they felt ill-prepared for the technological shifts taking place in the economy. Many are worried that business growth may expose their IT teams as under-prepared (68%) and may put excessive pressure on existing IT operations, damaging customer satisfaction and brand reputation (69%).

They agreed that a new infrastructure and a fresh skills set in their IT departments are needed to meet long-term needs, as technology becomes embedded across the business. But most felt they were not progressing sufficiently. This could be because all these divisions often don’t speak to each other, says Cashman.

“Even when they do, they talk in a completely different set of languages. The storage individual doesn’t understand the network perspective, and the network person doesn’t understand the server person’s problem. The languages they use are embedded in the technologies they have ownership of. CIOs are isolated both from their C-suite colleagues and from their own IT teams, sometimes lacking faith in the ability of IT professionals and infrastructure to meet emerging business needs.”

As challenging as it might be, businesses have to evolve their traditional IT infrastructure and culture to meet the challenges of big data, operational complexity and real-time business.

“Business leaders can help the IT function adapt, professionally and culturally, to the concept of IT infrastructure as an advanced, on-demand utility it can use rather than manage; something to buy rather than build. IT also needs to adapt to becoming a multi-disciplinary function, able to quickly respond to the challenges of releasing value from big data,” says Cashman.

“The time that a converged solution will save, will release IT professionals to share their expertise across the business; listening, understanding and enabling. This is the key to reclaiming IT relevance.” Cashman says IT tends to have a “build it yourself” mentality whereas business leaders “are more comfortable acquiring the building blocks for IT.”

Businesses need “cloud people”

Cashman says converged infrastructure would facilitate the re-positioning of staff in IT departments. “Before, you had a server team, a network team and a storage team. Ultimately, actually, instead of three people you need one cloud architect who is trained across all three. So there’s two jobs released.

“There are two ways of looking at this. You lay the two jobs off, or you retrain say the server administrator as the cloud administrator across the whole piece and the other two people you repurpose above the infrastructure line, up to the application line, to interact with the businesses, understand what they want and then move forward with the businesses. You need cloud people rather than siloed experts. At VCE we are increasingly asking our people to sit across various roles. For example, storage guys broadening around converged infrastructure and also software. We recognise the economics of retraining and we think our customers will too.”

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Samsung unfolds the future

At the #Unpacked launch, Samsung delivered the world’s first foldable phone from a major brand. ARTHUR GOLDSTUCK tried it out.

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Everything that could be known about the new Samsung Galaxy S10 range, launched on Wednesday in San Francisco, seems to have been known before the event.

Most predictions were spot-on, including those in Gadget (see our preview here), thanks to a series of leaks so large, they competed with the hole an iceberg made in the Titanic.

The big surprise was that there was a big surprise. While it was widely expected that Samsung would announce a foldable phone, few predicted what would emerge from that announcement. About the only thing that was guessed right was the name: Galaxy Fold.

The real surprise was the versatility of the foldable phone, and the fact that units were available at the launch. During the Johannesburg event, at which the San Francisco launch was streamed live, small groups of media took turns to enter a private Fold viewing area where photos were banned, personal phones had to be handed in, and the Fold could be tried out under close supervision.

The first impression is of a compact smartphone with a relatively small screen on the front – it measures 4.6-inches – and a second layer of phone at the back. With a click of a button, the phone folds out to reveal a 7.3-inch inside screen – the equivalent of a mini tablet.

The fold itself is based on a sophisticated hinge design that probably took more engineering than the foldable display. The result is a large screen with no visible seam.

The device introduces the concept of “app continuity”, which means an app can be opened on the front and, in mid-use, if the handset is folded open, continue on the inside from where the user left off on the front. The difference is that the app will the have far more space for viewing or other activity.

Click here to read about the app experience on the inside of the Fold.

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Password managers don’t protect you from hackers

Using a password manager to protect yourself online? Research reveals serious weaknesses…

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Top password manager products have fundamental flaws that expose the data they are designed to protect, rendering them no more secure than saving passwords in a text file, according to a new study by researchers at Independent Security Evaluators (ISE).

“100 percent of the products that ISE analyzed failed to provide the security to safeguard a user’s passwords as advertised,” says ISE CEO Stephen Bono. “Although password managers provide some utility for storing login/passwords and limit password reuse, these applications are a vulnerable target for the mass collection of this data through malicious hacking campaigns.”

In the new report titled “Under the Hood of Secrets Management,” ISE researchers revealed serious weaknesses with top password managers: 1Password, Dashlane, KeePass and LastPass.  ISE examined the underlying functionality of these products on Windows 10 to understand how users’ secrets are stored even when the password manager is locked. More than 60 million individuals 93,000 businesses worldwide rely on password managers. Click here for a copy of the report.

Password managers are marketed as a solution to eliminate the security risks of storing passwords or secrets for applications and browsers in plain text documents. Having previously examined these and other password managers, ISE researchers expected an improved level of security standards preventing malicious credential extraction. Instead ISE found just the opposite. 

Click here to read the findings from the report.

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