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Raspberry Pi ripe for business?

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Consumerised hardware that supports open architectures is a growing component of the new software-defined everything concept. An example of this type of hardware is the Raspberry Pi, writes RUAN VENTER, Principal Consultant at Ovations.

The consumerisation of IT and more importantly IT infrastructure is a growing trend in an industry where the application is fast becoming king. In short CIOs need infrastructure that supports open standards, is flexible enough to slot into a growing digital and cloud based architecture, and that won’t break the bank while still delivering on his innovation mandate.

At Ovations we are constantly looking for new ways in which we can meet the needs of the customer, yet can still foster an environment for innovation and development. It is with this that we have started looking at the possible use of the Raspberry Pi computer as a device that answers the call for consumerised hardware that can provide a platform for the rapid deployment of new applications in an enterprise while ensuring it stays affordable and cheap to deploy in any environment.

What is Raspberry Pi?

In short the Raspberry Pi is, according to the manufacturer “a low cost, credit-card sized PC that plugs into a computer monitor or TV, and uses a standard keyboard and mouse”. Initially a device that was designed to encourage the use of technology amongst children, the Raspberry Pi has evolved significantly.

Even though the main supported operating system is Raspbian you can install other operating systems such as Ubuntu MATE, Ubuntu Core, OSMC, RIS OS, Windows 10 IoT and much more.

As the Pi is capable of performing all the tasks a normal desktop computer does, from browsing the Internet, to creating and disseminating business documents, its use can be far more pervasive than just an educational tool.

Think big

The device was designed to be low cost, and keeping costs low is a major driving point for the manufacturer. It’s the perfect entry level device for companies looking to leverage full computing power in a more streamlined and cost affordable way.

As an example, if you were to couple the device with beacon technology you could create an alerts driven environment – that through communicating to each other can set off a series of events. Think about this in a manufacturing or supply chain environment where beacons alert devices of tasks completed and through a daisy chain effect, the devices then start the next set of processes in logistics or production environment. It’s the true concept of automation.

Or let’s take a bank as an example. On arrival your device is picked up on entry into the environment and your query is solved by the time you reach the counter. Another example is home automation, linking your Pi to an intelligent home environment will allow you to define when geysers, heating, air-conditioning, and even lights are turned on or off – here the potential resource savings aspects are endless.

Not thinking big enough? What about snapping security pictures on entry into a building, hooking it into a PLC for the remote management of plants, making use of it as a card swiping or POS mechanism in a retail environment, or using it in mines to track and trace equipment and even people?

Open to the core

The Raspberry Pi presents a unique opportunity for businesses for a simple reason. It is open. And when they say it is open it really is. It’s a developer’s dream to work with and as a result a myriad applications can be built for the system using Python languages or a host of other freely available coding languages.

If we take into account that the next wave of computing – cloud computing – is upon us and this is opening the doors to technology concepts such as the Internet of Things (IoT) as well as fostering the growth of the digital business based on systems that are cloud native, the only limit when using the Raspberry Pi is your imagination – or the skills of your developers.

A business tool

Why should a business start looking at devices such as the Raspberry Pi? It is not just the Pi itself that we need to consider – it’s the entire opportunity it presents. Consumerised hardware that supports open architectures are most certainly a growing component of the new software-defined everything concept that is shaping IT today.

CIOs rely on their IT departments to not just keep the lights on, but also to innovate and position their businesses as competitive in this increasingly digital world. Think about the potential of hooking cost effective devices that you can write to, secure and communicate with, across multiple geographies at a lower cost than the current handhelds or tablets available today.

Suddenly the security risks of BYOD (Bring your own device) fly out the window as you remain in control, but the computing power needed by your users is still provided to them. Bear in mind that they recently sent a Raspberry Pi into space, even built an underwater Drone to take photos using one.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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