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Ransomware: Should you just pay up?

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Many companies are faced with the decision of paying an attacker when their data is held up for ransom, however JORNT VAN DER WIEL believes that companies should not pay the ransom, as if they don’t, there is no business model for the hacker.

The problem with ransomware (a malicious software used to block/encrypt access to a computer/device until a ransom is paid) is that it doesn’t seem to be getting any better. In fact, recent examples of wide-spread ransomware attacks, like CoinVault and CryptoLocker, indicate that cybercriminals are increasingly using these types of attacks.

At a recent Cyber Security Summit in Boston, the FBI advised companies that fall victim to hacks involving ransomware to pay the ransom. They were quoted “To be honest, we often advise people just to pay the ransom”.

Many companies face ransomware attacks and ask themselves: to pay or not to pay? In the security industry, however, we believe that paying criminals does not make the ransomware problem go away and should not be encouraged. If you pay, you keep the criminal business model rolling. If you don’t, there is no business model for them anymore.

Moreover, paying up will not guarantee that your files will be retrieved. Instead, think about securing your system, in advance. Today, ransomware is a very popular way of earning money for criminals, and the risk of infection is high. This is why it is essential (both for corporate and individual users) to make backups; to keep antivirus software updated; not to open any suspicious links or attachments; and be careful of the social engineering techniques used by criminals, to infect your files.

If your files are being held at ransom, first check to see if decryption keys are available – as often they are, which means that it may be possible to get your files back, at no cost.  In fact, Kaspersky Lab recently collaborated with the Dutch police on the CoinVault ransomware attacks, and the result was amazing – it led to the extraction decryption keys and the development of a decryption tool to help victims retrieve their files without paying any ransom. The Dutch police even caught the suspects, so there is always a hope that criminals will be caught and you’ll get your files for free.

So for us, the best possible solution is prevention. While today’s threats are becoming more sophisticated, we have found that too many users – both on the corporate and consumer side – could improve their cybersecurity practices to ensure they don’t fall victim to such attacks. It is important to choose the most effective protection available and ensure that this solution is updated regularly for the devices you use to be fully protected from such attacks. A good practice is also backing up files regularly and ensuring that you are aware of the types of ransomware attacks taking place.

If, however, you or your organisation does become a victim of ransomware, we urge you to first check this out and seek professional advice – certainly don’t pay the criminals.

* Jornt van der Wiel, Security Researcher at Kaspersky Lab’s Global Research and Analysis Team

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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