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R1.5bn via eWallet this month

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SANDI MADIKIZA, CEO of eWallet Solutions at FNB, says consumers are increasingly taking advantage of the convenience of the service and believes a record R1.5 billion will be sent by consumers this December.

As the integration and use of mobile phones continues to increase amongst consumers, so is the adoption of mobile payment solutions into their daily lives.

Sandi Madikiza, CEO of eWallet Solutions at FNB says consumers are increasingly taking advantage of the convenience and simplicity of eWallet to come up with quirky and creative reasons to transfer money to friends and family.

“We’ve picked up interesting eWallet usage trends which are likely to continue throughout the festive season as consumers prepare to go shopping and spend quality time with their loved ones,” says Madikiza;

·         Many people won’t carry cash or wallets; they’ll simply transfer funds to their cellphone numbers via eWallet. Effectively opting for the digital wallet.

·         We have seen people send eWallets as birthday gifts, so an eWallet should be the perfect gift for Christmas.

·         People going out to eat at restaurants with friends will use eWallet to split the bill amongst themselves.

·         Many people have family members all around the country who may not have bank accounts. We expect them to use the convenience of eWallet to send money home for Christmas and New Year’s festivities.

·         eWallet has also been used to save the day, where people have been stuck – out of petrol or airtime and needing cash instantly. Such emergencies are likely to increase in December, creating perfect opportunities for eWallet to save the day.

·         Contributing towards drinks and a braai will be easier through eWallet.

·         A lot of South Africans get paid bonuses at this time of the year, so there will be lots of cash to go around. We expect to see an increase in friends using eWallet to either lend money or pay back loaned money.

·         Parents who will be sending kids to visit ‘uGogo’ will find it more convenient and safer to use eWallet to send them money.

“Although these trends vary depending on the different needs of consumers, the popularity of eWallet, its multiple and creative uses are becoming more evident. This is mainly due to the convenience of being able to send or receive money via eWallet, anywhere and at anytime, without having to stand in queues.

This December, we expect a record R1.5 billion to be sent via eWallet by consumers who will either be spoiling their friends and family or saving the day, for the last time as we wrap up another exciting year,” says Madikiza.

“There’s certainly no doubt that eWallet is for everything and this festive season will be no different as more and more consumers conveniently receive and send money to their loved ones,” he says.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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