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QR Codes invading – even if you don’t know it

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Those strange little square barcodes now popping up everywhere represent a quiet rebirth of QR Codes, once left for dead, writes ARTHUR GOLDSTUCK.

A funeral director in Gauteng uses it to help mourners find the right funeral; a shopping mall in Cape Town employs it to help shoppers build wish lists for gifts; and across the country, it’s beginning to appear on business cards.

Its called a QR Code, which stands for Quick Response Code, but most people will know it as a square, barcode-like pattern seen at points of sale or in apps like  BlackBerry Messenger. The latter represented many South Africans’ first exposure to QR Codes, when it became the quickest way to add a friend on BBM.

The upcoming release of the Online Retail in South Africa 2015 study by World Wide Worx will shed light on the take-up of QR Codes, providing the first insight into one of the most mysterious emerging area of ecommerce: the QR Code.

In the past year, QR Codes have quietly gained new life as mobile apps like SnapScan roped it in for payments at small merchants, flea markets and the like.

By the end of 2014, more than 2,1-million South Africans were using QR Codes, even as a debate raged around the question, “Are QR Codes dead?” Of these, 1,1-million were male, with female users only marginally behind, at 1,04-million.

Mobile payment systems are quickly becoming mainstream, and it will be fascinating to see how the more mechanical systems like QR Codes compete. Ideally, there should be room for any system, with each one finding its ideal niche. But there are no certainties in a sector that is moving so fast.

One aspect of QR Codes that is achieving consensus is where it does NOT work. Billboards along a highway probably represent the single most bizarre category of QR Codes. They carry the assumption that motorists will activate a QR Code app on their phones, focus on the billboard and follow the relevant link that is opened, all in the time it takes to drive past the billboard.

Better examples abound. In the USA, Wal-Mart uses it in store to guide shoppers to virtual “pop-up stores” that exist for a specific promotion. In Germany, bus passengers use them to simplify route planning. In the United Kingdom, supermarkets use it to provide additional nutritional information on food – including an edible QR Code used on rice paper.

QR Code usage is strongly age-related, with 673 000 users in the peak age group of 25-34. In contrast, the 15-24 segment amounts to only 471 000, while 494 000 are aged from 35 to 44. A similar amount – 425 000 – makes up the 45-65 age group. Usage drops significantly with retirement age: the 65+ age group comprises 88 000 users.

qr code users

The report is based on primary research by technology market research leaders World Wide Worx, as well as collaboration with Ask Afrika, the leading market research organisation on the continent. Data from Ask Afrika’s Target Group Index (TGI), a research project with a sample of more than 15 000 respondents annually, will provide demographic and behavioural components of the report.

“TGI is a single-source database that provides brand and product consumption trends for South African consumers, coupled with detail around spending and retail shopping habits of South Africans that can be tracked over time,” says Andrea Rademeyer, CEO and founder of Ask Afrika. “It allows us to build benchmarks and currency data which are both reliable and up-to-date.”

World Wide Worx is partnering with Ask Afrika to refine the communications, electronics and technology elements of TGI, in order to produce the most detailed picture yet of the digital habits of South Africans. The TGI research is conducted in two six-month “waves” every year, with a nationally representative sample of more than 7500 respondents in each wave.

The resultant data will be included in World Wide Worx’s annual reports on Internet Access, Online Retail, Social Media and Online Banking in South Africa, among other. World Wide Worx will also collaborate with Ask Africa on a Digital Barometer, to provide a clear understanding of the digital evolution of the South African consumer.

* Online Retail in South Africa 2015 will be released in June 2015.

* Arthur Goldstuck is founder of World Wide Worx and editor-in-chief of Gadget.co.za. Follow him on Twitter on @art2gee, and subscribe to his YouTube channel at http://bit.ly/GGadgets

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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