Unified communications have failed to deliver as enterprises struggle to break down the barriers between disparate systems, and workers struggle to make themselves heard due to disjointed processes. Avaya’s DANNY DREW explains a better way.
Much like Mark Twain, reports of the death of the unified communications (UC) market have been greatly exaggerated: Gartner is predicting that the UC market will grow from$40.2 billion in 2016 to $42.4 billion by 2019, as companies continue to invest in digital transformation initiatives.
True, the bulky hardware solutions that have sat in offices – often in disparate systems with little or no connectivity to each other, a video conferencing system here, a telephony system there – are disappearing, as enterprises look for ways of adapting to new technology trends. In a recent survey of IT managers, business owners, employees and users, Avaya found that the ideal UC experience should include many capabilities necessary to support next-generation business.
A key issue was the need to integrate UC functionality into existing collaboration tools and third-party apps – and ideally, directly within a browser for easier use and greater interoperability. Another desire was for greater compatibility: users are looking for “360-degree” mobility, independent from the device used. Finally, people were looking for a quick response capacity across the organization– the capability to make informed decisions that accelerate operations and positively impact customer experience.
The problem with too many existing UC systems is that they fail to deliver on the unified part – as long as companies struggle to break the barriers between non-heterogeneous systems, the UC experience will remain unfortunately a dream. While the goal is to maximize productivity, if employees aren’t able to complete their work where, when and how they want, UC solutions will fail to deliver. The multitude of real-time and non-real-time communications methods used by workers typically require disruptive processes, with workers forced to leave business applications to communicate.
Avaya has realized that the UC experience will never be what a company expects, if it doesn’t meet these human needs – the individuals that are ultimately at the heart of the digital transformation process. The true UC experience adapts to how people work; it doesn’t make them change how they work.
The Avaya Equinox solution, now already available, answers all these questions. A platform that includes all the functionality of voice communications, video conferencing, and collaboration into a single platform that can also enclose and add third-party systems and platforms, we believe Equinox is finally fulfilling the long-sought promise of UC.
Equinox not only delivers greater autonomy to companies – it gives their workers the freedom to decide how to work better. The result is not just a new UC platform – it puts the person at the center of digital transformation.
Password managers don’t protect you from hackers
Using a password manager to protect yourself online? Research reveals serious weaknesses…
Top password manager products have fundamental flaws that expose the data they are designed to protect, rendering them no more secure than saving passwords in a text file, according to a new study by researchers at Independent Security Evaluators (ISE).
“100 percent of the products that ISE analyzed failed to provide the security to safeguard a user’s passwords as advertised,” says ISE CEO Stephen Bono. “Although password managers provide some utility for storing login/passwords and limit password reuse, these applications are a vulnerable target for the mass collection of this data through malicious hacking campaigns.”
In the new report titled “Under the Hood of Secrets Management,” ISE researchers revealed serious weaknesses with top password managers: 1Password, Dashlane, KeePass and LastPass. ISE examined the underlying functionality of these products on Windows 10 to understand how users’ secrets are stored even when the password manager is locked. More than 60 million individuals 93,000 businesses worldwide rely on password managers. Click here for a copy of the report.
Password managers are marketed as a solution to eliminate the security risks of storing passwords or secrets for applications and browsers in plain text documents. Having previously examined these and other password managers, ISE researchers expected an improved level of security standards preventing malicious credential extraction. Instead ISE found just the opposite.
Click here to read the findings from the report.
MWC: Next generation of inflight connectivity to be unveiled
Next week at Mobile World Congress, the Seamless Air Alliance will reveal progress on its mission towards enabling the next generation of inflight connectivity. This follows a significant start for the Alliance, which has seen membership increase five-fold since the first meeting in June of last year. The Alliance has a new research laboratory setup and continues progress through its three working groups, writing specifications for the technology, requirements, and operations.
These developments represent a huge leap towards the goal of making connectivity as easy and enjoyable in the skies as it is on the ground. Appearing as part of the Airbus stand (Hall 6, stand 6G34), the Seamless Air Alliance will reveal specification topics that have been completed and published to its membership.
“The passenger experience with inflight connectivity remains one of the great technology challenges. From Day One we have been determined to deliver on our mission to bring industries and technologies together to make the inflight internet experience simple to access and a delight to use,” said the Alliance’s Chief Executive Officer, Jack Mandala.
“I have been tremendously encouraged by the enthusiastic and committed response we have seen and the widening areas of expertise we can call upon as more and more companies and organisations continue to join us,” he added.
Announced during MWC 2018, the Seamless Air Alliance has since grown to twenty-three membercompanies with more than one-hundred key personnel from across the membership participating in its three working groups, with numbers continuing to increase.
The Seamless Air Alliance was created by founding members Airbus, Airtel, Delta Air Lines, OneWeb and Sprint, and quickly joined by Air France KLM, Aeromexico, and GOL Linhas Aereas Inteligentes and global technology leaders including Astronics, Collins Aerospace, Comtech, Cyient, iDirect, Inmarsat, Intelsat, Latecoere, Nokia, and Panasonic.
Today, the Alliance is pleased to announce five additional new members: Adaptive Channel, Etihad Airways, GlobalReach Technology, Safran, and SITAONAIR.
“We are extremely pleased to have these companies join and be a part of the companies driving the next generation of connectivity.” said Mr Mandala.
The Seamless Air Alliance will enable travelers boarding any flight, on any airline, anywhere in the world, to use their own devices to automatically connect to the Internet with no complicated login process nor paywall to scramble over.
The Alliance is also announcing the release of a new research study on the economic benefit of standardization on the inflight connectivity market at Mobile World Congress. This report is available for download at https://www.seamlessalliance.com/publications/
The Alliance is moving rapidly towards an expected demonstration of the technology later in 2019 and anticipates massive interest in Barcelona from the whole communications eco-system.