Ransomware is on the increase and it is costing companies billions in fines due to loss of data and cleanup costs. How can you safeguard your corporation?
Ransomware attacks are on the rise, costing organizations billions of dollars in paid ransoms and cleanup costs, while crippling employee productivity and customer service during the down times. The FBI reports that ransomware attacks cost victims $209 million in the first three months of the year, which is about $330 000 an incident. And, almost 40% of enterprises have been hit by ransomware in the last year.
So, what is ransomware? It’s a strain of malware (malicious software) that cybercriminals upload onto organizations’ computers, servers or user devices and lock them down, before demanding payment of a ransom – usually in the form of Bitcoin or some other non-traceable currency – in exchange for decrypting and releasing their data. In a ransomware attack, the hacker is literally holding your users’ workday hostage, cutting off access to vital productivity tools like email, calendars and contact lists or back-end systems such as databases, file servers, email servers and other systems. What’s worse, 99% of ransomware attacks start with an email message, often enabled via phishing.
Unfortunately there isn’t much information about the threat landscape in South Africa but according to the U.S. government, ransomware attacks in America have increased in frequency by 300% year-on-year in 2016, with 4 000 incidents a day now being reported – AND that is just the U.S.
Ransomware is also not exclusive to big businesses, in fact many smaller organizations are being targeted because they are ‘easy targets’ who may not have deployed the latest security technology or have a dedicated person managing their malicious inbound emails.
- Ransomware cybercrime kits are readily accessible (for as little as $39) on the black market, and thus non-technical cybercriminals can easily license them and deploy them. All you need is an email address and an attack is born.
- There is no single “ransomware security product.” Since no single product can provide adequate protection because of the multifaceted nature of ransomware and the creativity of the attackers who wield it, protection from ransomware must also be multi-faceted.
- Once a ransomware attack happens:
- Organizations suffer from crippled productivity.
- Employees are locked out of vital productivity tools like email, calendars and contact lists as well as other applications and files on affected systems.
- Customers are often impacted because customer-facing operations that are highly dependent on IT are not functional.
- Organizations often succumb to the pressure to pay the ransom to regain access to their applications and data, motivating and financing attackers to expand their ransomware campaigns.
- Recovery can be difficult and time consuming.
- Data can be lost, damaged or corrupted after an attack, as not all ransomware is bug- free. And, in some cases, the attackers, if not paid in a timely manner, will destroy the decryption keys in retribution.
- Organizations suffer from crippled productivity.
A service like Mimecast can tackle ransomware with a layered solution. By bringing together security, continuity and data replication capabilities in a single cloud solution, customers can:
- Prevent an email-borne ransomware attack.
- Ensure that employees can continue to work with email during an attack.
- Store your data in a third-party archive so it’s not lost forever after an attack.
“Cybercriminals are becoming increasingly more sophisticated and insidious. They are constantly revising, updating and re-inventing their tactics and technologies to launch attacks”, says Brandon Bekker, MD of Mimecast Middle East and Africa. As a result, preventive systems, such as antivirus and intrusion prevention systems, are no longer sufficient.
“It’s time for organizations to implement a total cyber resilience strategy that includes security, continuity and data replication,” Bekker continues.
The ideal approach is to layer state-of-the-art preventive systems, point-in-time recovery measures, and a means to maintain business continuity during a ransomware attack. “And don’t forget about the human defense: Employees need to be educated and aware of the different (and evolving) strains of cyberattacks so they can be an effective line of defense.”
VoD cuts the cord in SA
Some 20% of South Africans who sign up for a subscription video on demand (SVOD) service such as Netflix or Showmax do so with the intention of cancelling their pay television subscription.
That’s according to GfK’s international ViewScape survey*, which this year covers Africa (South Africa, Kenya and Nigeria) for the first time.
The study—which surveyed 1,250 people representative of urban South African adults with Internet access—shows that 90% of the country’s online adults today use at least one online video service and that just over half are paying to view digital online content. The average user spends around 7 hours and two minutes a day consuming video content, with broadcast television accounting for just 42% of the time South Africans spend in front of a screen.
Consumers in South Africa spend nearly as much of their daily viewing time – 39% of the total – watching free digital video sources such as YouTube and Facebook as they do on linear television. People aged 18 to 24 years spend more than eight hours a day watching video content as they tend to spend more time with free digital video than people above their age.
Says Benjamin Ballensiefen, managing director for Sub Sahara Africa at GfK: “The media industry is experiencing a revolution as digital platforms transform viewers’ video consumption behaviour. The GfK ViewScape study is one of the first to not only examine broadcast television consumption in Kenya, Nigeria and South Africa, but also to quantify how linear and online forms of content distribution fit together in the dynamic world of video consumption.”
The study finds that just over a third of South African adults are using streaming video on demand (SVOD) services, with only 16% of SVOD users subscribing to multiple services. Around 23% use per-pay-view platforms such as DSTV Box Office, while about 10% download pirated content from the Internet. Around 82% still sometimes watch content on disc-based media.
“Linear and non-linear television both play significant roles in South Africa’s video landscape, though disruption from digital players poses a growing threat to the incumbents,” says Molemo Moahloli, general manager for media research & regional business development at GfK Sub Sahara Africa. “Among most demographics, usage of paid online content is incremental to consumption of linear television, but there are signs that younger consumers are beginning to substitute SVOD for pay-television subscriptions.”
New data rules raise business trust challenges
When the General Data Protection Regulation comes into effect on May 25th, financial services firms will face a new potential threat to their on-going challenges with building strong customer relationships, writes DARREL ORSMOND, Financial Services Industry Head at SAP Africa.
The regulation – dubbed GDPR for short – is aimed at giving European citizens control back over their personal data. Any firm that creates, stores, manages or transfers personal information of an EU citizen can be held liable under the new regulation. Non-compliance is not an option: the fines are steep, with a maximum penalty of €20-million – or nearly R300-million – for transgressors.
GDPR marks a step toward improved individual rights over large corporates and states that prevents the latter from using and abusing personal information at their discretion. Considering the prevailing trust deficit – one global EY survey found that 60% of global consumers worry about hacking of bank accounts or bank cards, and 58% worry about the amount of personal and private data organisations have about them – the new regulation comes at an opportune time. But it is almost certain to cause disruption to normal business practices when implemented, and therein lies both a threat and an opportunity.
The fundamentals of trust
GDPR is set to tamper with two fundamental factors that can have a detrimental effect on the implicit trust between financial services providers and their customers: firstly, customers will suddenly be challenged to validate that what they thought companies were already doing – storing and managing their personal data in a manner that is respectful of their privacy – is actually happening. Secondly, the outbreak of stories relating to companies mistreating customer data or exposing customers due to security breaches will increase the chances that customers now seek tangible reassurance from their providers that their data is stored correctly.
The recent news of Facebook’s indiscriminate sharing of 50 million of its members’ personal data to an outside firm has not only led to public outcry but could cost the company $2-trillion in fines should the Federal Trade Commission choose to pursue the matter to its fullest extent. The matter of trust also extends beyond personal data: in EY’s 2016 Global Consumer Banking Survey, less than a third of respondents had complete trust that their banks were being transparent about fees and charges.
This is forcing companies to reconsider their role in building and maintaining trust with its customers. In any customer relationship, much is done based on implicit trust. A personal banking customer will enjoy a measure of familiarity that often provides them with some latitude – for example when applying for access to a new service or an overdraft facility – that can save them a lot of time and energy. Under GDPR and South Africa’s POPI act, this process is drastically complicated: banks may now be obliged to obtain permission to share customer data between different business units (for example because they are part of different legal entities and have not expressly received permission). A customer may now allow banks to use their personal data in risk scoring models, but prevent them from determining whether they qualify for private banking services.
What used to happen naturally within standard banking processes may be suddenly constrained by regulation, directly affecting the bank’s relationship with its customers, as well as its ability to upsell to existing customers.
The risk of compliance
Are we moving to an overly bureaucratic world where even the simplest action is subject to a string of onerous processes? Compliance officers are already embedded within every function in a typical financial services institution, as well as at management level. Often the reporting of risk processes sits outside formal line functions and end up going straight to the board. This can have a stifling effect on innovation, with potentially negative consequences for customer service.
A typical banking environment is already creaking under the weight of close to 100 acts, which makes it difficult to take the calculated risks needed to develop and launch innovative new banking products. Entire new industries could now emerge, focusing purely on the matter of compliance and associated litigation. GDPR already requires the services of Data Protection Officers, but the growing complexity of regulatory compliance could add a swathe of new job functions and disciplines. None of this points to the type of innovation that the modern titans of business are renowned for.
A three-step plan of action
So how must banks and other financial services firms respond? I would argue there are three main elements to successfully navigating the immediate impact of the new regulations:
Firstly, ensuring that the technologies you use to secure, manage and store personal data is sufficiently robust. Modern financial services providers have a wealth of customer data at their disposal, including unstructured data from non-traditional sources such as social media. The tools they use to process and safeguard this data needs to be able to withstand the threats posed by potential data breaches and malicious attacks.
Secondly, rethinking the core organisational processes governing their interactions with customers. This includes the internal measures for setting terms and conditions, how customers are informed of their intention to use their data, and how risk is assessed. A customer applying for medical insurance will disclose deeply personal information about themselves to the insurance provider: it is imperative the insurer provides reassurance that the customer’s data will be treated respectfully and with discretion and with their express permission.
Thirdly, financial services firms need to define a core set of principles for how they treat customers and what constitutes fair treatment. This should be an extension of a broader organisational focus on treating customers fairly, and can go some way to repairing the trust deficit between the financial services industry and the customers they serve.