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PayPal to give free returns for SA purchases

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PayPal has announced PayPal Refunded Return in South Africa, a service that enables users to take advantage of free return shipping when purchasing online.

PayPal has announced the launch of its PayPal Refunded Return service in South Africa, following the launch of the service in 33 countries and the findings from a recent study conducted by IPSOS for PayPal. The research confirmed that South African consumers see free return shipping as a significant added value and crucial when making a decision whether or not to purchase an item online.

With this launch, regardless of the reason for the return, users that ordered a product and paid for it via PayPal can return it and get a refund for the return shipping, enjoying an even more convenient and more secure shopping experience when buying the products from merchants from all over the world. Moreover, this way PayPal extends its buyers protection and protects the consumers from the purchase to the return.

The philosophy of PayPal’s Refunded Return service, which enables making purchases without any concerns, already proved to be the right solution in countries such as France, Spain, Italy and Sweden, where it effectively encourages consumers to fully enjoy the opportunities that e-commerce offers.

The South African e-Consumer

There is great potential for e-commerce to grow, since, as the research indicates, consumers would be willing to buy even more if not for their concerns about purchasing goods online and being anxious about whether or not they can return them as well as the cost of the shipment back. Changing this approach and providing customers with more shopping confidence is the cornerstone of PayPal’s buyer protection, now extended to PayPal Refunded Return service.

Return shipping costs represent an important factor when buying online, even more so when talking about cross border shopping, with 78% of South African online shoppers saying that free return shipping would drive them to shop more online from another country.

“Since consumers can now buy almost everything from everywhere without leaving the house or office, it is not surprising that they expect better service, safer payment options, the assurance that what they buy is what they will get and an easy way to return items,” says PayPal’s Regional director for Africa and Israel, Efi Dahan.

This is not only good news for consumers but also for South African merchants. With this being one of the main barriers to online and cross border shopping, merchants that use PayPal as a payment method have a competitive advantage and become more attractive to customers worldwide helping them eliminate their concerns, especially considering that the service is free for both consumers and businesses.

With e-commerce becoming more regional and global especially for consumers in Africa, solutions such as PayPal Refunded Return service have almost instantaneously became a new norm. Identifying and implementing such value-added solutions is not just a matter of competitiveness, but a way to create more trust and consumer protection to encourage growth of e-commerce across the African continent as well.

Not right? Not a problem

Users that ordered a product and paid for it via PayPal can return it regardless of the reason and get a refund for the shipping, up to 400 Rand and 4 times per year (the refund will be paid out in US dollars). The only thing one has to remember regarding the reimbursement is to keep the posting receipts. Then, the three easy steps towards getting the refund consist of:

1.    Activate the free service on our dedicated landing page: https://www.paypal.com/za/webapps/mpp/refunded-returns/

2.    Create a claim: send us your receipts and the claim form within 14 days of returning your purchase.

3.    Get your refund: your refund will be credited to your PayPal account within 5 business days from notice of approval of your request for refund.

Thanks to the new functionality, after completing this short procedure, the refund will appear on the PayPal account as fast as in the next 10 days. This way, even if returning products such as clothing and accessories will always exists due to the size issues or for other reasons, it won’t be a problem for consumers and sellers anymore. In the initial test period, the PayPal Refunded Return service will be active until 31st of December 2015.

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Password managers don’t protect you from hackers

Using a password manager to protect yourself online? Research reveals serious weaknesses…

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Top password manager products have fundamental flaws that expose the data they are designed to protect, rendering them no more secure than saving passwords in a text file, according to a new study by researchers at Independent Security Evaluators (ISE).

“100 percent of the products that ISE analyzed failed to provide the security to safeguard a user’s passwords as advertised,” says ISE CEO Stephen Bono. “Although password managers provide some utility for storing login/passwords and limit password reuse, these applications are a vulnerable target for the mass collection of this data through malicious hacking campaigns.”

In the new report titled “Under the Hood of Secrets Management,” ISE researchers revealed serious weaknesses with top password managers: 1Password, Dashlane, KeePass and LastPass.  ISE examined the underlying functionality of these products on Windows 10 to understand how users’ secrets are stored even when the password manager is locked. More than 60 million individuals 93,000 businesses worldwide rely on password managers. Click here for a copy of the report.

Password managers are marketed as a solution to eliminate the security risks of storing passwords or secrets for applications and browsers in plain text documents. Having previously examined these and other password managers, ISE researchers expected an improved level of security standards preventing malicious credential extraction. Instead ISE found just the opposite. 

Click here to read the findings from the report.

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MWC: Next generation of inflight connectivity to be unveiled

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Next week at Mobile World Congress, the Seamless Air Alliance will reveal progress on its mission towards enabling the next generation of inflight connectivity. This follows a significant start for the Alliance, which has seen membership increase five-fold since the first meeting in June of last year. The Alliance has a new research laboratory setup and continues progress through its three working groups, writing specifications for the technology, requirements, and operations.

These developments represent a huge leap towards the goal of making connectivity as easy and enjoyable in the skies as it is on the ground. Appearing as part of the Airbus stand (Hall 6, stand 6G34), the Seamless Air Alliance will reveal specification topics that have been completed and published to its membership.

“The passenger experience with inflight connectivity remains one of the great technology challenges. From Day One we have been determined to deliver on our mission to bring industries and technologies together to make the inflight internet experience simple to access and a delight to use,” said the Alliance’s Chief Executive Officer, Jack Mandala.

“I have been tremendously encouraged by the enthusiastic and committed response we have seen and the widening areas of expertise we can call upon as more and more companies and organisations continue to join us,” he added.

Announced during MWC 2018, the Seamless Air Alliance has since grown to twenty-three membercompanies with more than one-hundred key personnel from across the membership participating in its three working groups, with numbers continuing to increase.

The Seamless Air Alliance was created by founding members Airbus, Airtel, Delta Air Lines, OneWeb and Sprint, and quickly joined by Air France KLM, Aeromexico, and GOL Linhas Aereas Inteligentes and global technology leaders including Astronics, Collins Aerospace, Comtech, Cyient, iDirect, Inmarsat, Intelsat, Latecoere, Nokia, and Panasonic. 

Today, the Alliance is pleased to announce five additional new members: Adaptive Channel, Etihad Airways, GlobalReach Technology, Safran, and SITAONAIR.

“We are extremely pleased to have these companies join and be a part of the companies driving the next generation of connectivity.” said Mr Mandala.

The Seamless Air Alliance will enable travelers boarding any flight, on any airline, anywhere in the world, to use their own devices to automatically connect to the Internet with no complicated login process nor paywall to scramble over.

The Alliance is also announcing the release of a new research study on the economic benefit of standardization on the inflight connectivity market at Mobile World Congress. This report is available for download at https://www.seamlessalliance.com/publications/

The Alliance is moving rapidly towards an expected demonstration of the technology later in 2019 and anticipates massive interest in Barcelona from the whole communications eco-system.

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