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PayPal to give free returns for SA purchases

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PayPal has announced PayPal Refunded Return in South Africa, a service that enables users to take advantage of free return shipping when purchasing online.

PayPal has announced the launch of its PayPal Refunded Return service in South Africa, following the launch of the service in 33 countries and the findings from a recent study conducted by IPSOS for PayPal. The research confirmed that South African consumers see free return shipping as a significant added value and crucial when making a decision whether or not to purchase an item online.

With this launch, regardless of the reason for the return, users that ordered a product and paid for it via PayPal can return it and get a refund for the return shipping, enjoying an even more convenient and more secure shopping experience when buying the products from merchants from all over the world. Moreover, this way PayPal extends its buyers protection and protects the consumers from the purchase to the return.

The philosophy of PayPal’s Refunded Return service, which enables making purchases without any concerns, already proved to be the right solution in countries such as France, Spain, Italy and Sweden, where it effectively encourages consumers to fully enjoy the opportunities that e-commerce offers.

The South African e-Consumer

There is great potential for e-commerce to grow, since, as the research indicates, consumers would be willing to buy even more if not for their concerns about purchasing goods online and being anxious about whether or not they can return them as well as the cost of the shipment back. Changing this approach and providing customers with more shopping confidence is the cornerstone of PayPal’s buyer protection, now extended to PayPal Refunded Return service.

Return shipping costs represent an important factor when buying online, even more so when talking about cross border shopping, with 78% of South African online shoppers saying that free return shipping would drive them to shop more online from another country.

“Since consumers can now buy almost everything from everywhere without leaving the house or office, it is not surprising that they expect better service, safer payment options, the assurance that what they buy is what they will get and an easy way to return items,” says PayPal’s Regional director for Africa and Israel, Efi Dahan.

This is not only good news for consumers but also for South African merchants. With this being one of the main barriers to online and cross border shopping, merchants that use PayPal as a payment method have a competitive advantage and become more attractive to customers worldwide helping them eliminate their concerns, especially considering that the service is free for both consumers and businesses.

With e-commerce becoming more regional and global especially for consumers in Africa, solutions such as PayPal Refunded Return service have almost instantaneously became a new norm. Identifying and implementing such value-added solutions is not just a matter of competitiveness, but a way to create more trust and consumer protection to encourage growth of e-commerce across the African continent as well.

Not right? Not a problem

Users that ordered a product and paid for it via PayPal can return it regardless of the reason and get a refund for the shipping, up to 400 Rand and 4 times per year (the refund will be paid out in US dollars). The only thing one has to remember regarding the reimbursement is to keep the posting receipts. Then, the three easy steps towards getting the refund consist of:

1.    Activate the free service on our dedicated landing page: https://www.paypal.com/za/webapps/mpp/refunded-returns/

2.    Create a claim: send us your receipts and the claim form within 14 days of returning your purchase.

3.    Get your refund: your refund will be credited to your PayPal account within 5 business days from notice of approval of your request for refund.

Thanks to the new functionality, after completing this short procedure, the refund will appear on the PayPal account as fast as in the next 10 days. This way, even if returning products such as clothing and accessories will always exists due to the size issues or for other reasons, it won’t be a problem for consumers and sellers anymore. In the initial test period, the PayPal Refunded Return service will be active until 31st of December 2015.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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